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SummarySelf-motivated professional with a background of banking operations and administrative experience. Possess excellent written and oral communication skills. Adept at administering customer service functions; responding to questions and complaints promptly and efficiently. Strong analytical and reconciliation skills. Professional ExperienceMount Olive Baptist Church  Glen Allen, VA 2007  Present Officer Administrator Manage day-to-day operations of church office. Greet visitors, answer telephone calls and take messages. Sort and distribute mail to the appropriate individuals. Maintain churchs calendar of events --In-house & Website. Prepare monthly birthday and calendar of events. Prepare bulletins and flyers for all church-sponsored programs. Prepare baptism, right hand of fellowship & baby dedication certificates. Maintain a complete and accurate record of church membership. Setup and maintain up-to-date database One-Call-Now roster. Prepare programs and type all church related correspondence. Schedule meetings and support all ministries as needed. Perform other duties and special projects assigned. Bank of America  Richmond, VA 2006 - 2007Wholesale Setup Specialist Provided setup support for Brokers and Internal Account Executives. Processed data for new loan setups and audit loan documents. Add files to database or append data to exiting loans in database. Verified Broker licenses for specific states. Contacted Brokers for missing/incorrect documents. Prepared and mailed disclosures for approved loans and renewals. SunTrust Mortgage  Richmond, VA 2002  2006Mortgage Loan Specialist Audited conventional portfolio and agency loans. Verified documents using document checklist and standard pend guidelines. Maintain database of approved and pend loans. Identified loans for missing documents and retrieved missing documents from outside vendors. Cross-trained and coached new employees as required. Bank of America  Richmond, VA 1998 - 2002Credit Product Specialist Supported management in compiling and closing loan requests and renewals. Acted as liaison between applicant and Commercial Loan Service Center (CLSC). Coordinated issuances of Letters of Credit and other related issues. Reviewed and resolved delinquent loans. Maintained loan portfolio database. Monitored monthly financial reports to identify referral opportunities. Allison D. Roldan9532 Kennedy Station Terrace  __Glen Allen, Virginia 23060  __PHONE NUMBER AVAILABLE  __adroldan54@ gmail. com Knowledge of Microsoft Word, Excel, Publisher, PowerPoint, Outlook, and Internet Applications Bachelor of Science in Business EducationMorgan State University, Baltimore, MDEDUCATIONPrepare 250 - 300 bulletins for worship services weekly. Maintain database filing system for approximately 1,200 members. Maintain One-Call-Now roster database for approximately 300 members. Reviewed 75 - 100 electronic mortgage loans. TECHNICAL SKILLSReferences upon request.Accomplishments