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DispatcherPPHONE NUMBER AVAILABLEEEMAIL AVAILABLEA5400 Denise Ave Orlando, FL 32810OBJECTIVEEDUCATIONTo obtain a position with protentional growing personally and professionally. Looking to find a permanent position to call home, one with people who want to see the other succeed and grow.University of PhoenixOrlandoFlorida3.9 GPAKEY SKILLSMICROSOFT OFFICESEVERAL DISPATCH SOFTWAREFIELD POINTSERVICE FUSIONHOUSE CALL PROESCQUICKBOOKSEXPERIENCEDecember 27th, 2022 - February 3rd, 2024Ferran Services - DispatcherAugust 29th, 2022 December 23rd, 2022Sunshine Air and PlumbingMarch 14th, 2017 March 23rd, 2022Rapture AirResponsibilities:Answering phones, ordering parts, creating quotes, insuring customer is taking care of in a timely manner.COMMUNICATIONThe HVAC business in Florida can be quite a challenge as it is upwards of 100 degrees with that being said I pride myself on the ability to get customers taken care of as quickly as possible. I strive to make a difficult situation as pleasant as possible.LEADERSHIPAs a dispatcher you must create a schedule for each tech, that works as the most cost effective and efficient as possible. With an ever-changing schedule with the addition of emergencies (elderly, disabled, illness and babies) I had to make sure that everyone was taking care of and most of the changes are made solely on the dispatcher.REFERENCES[Available upon request.] |