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Click here or scroll down to respond to this candidateCandidate's Name
Exceptional Work EthicsHagerstown, MDEMAIL AVAILABLEPHONE NUMBER AVAILABLECustomer Service Sales; Call Center; IT Professional Customer Service Representative - Client Relations - Data EntryResults-driven Customer Services Representative with proven ability to establish rapport with clients. Highly enthusiastic customer service representative with 20+ years client interface experience; IT; troubleshooting; virtual devices;remote devices;Solving complex problems;workstation; configuration and hardware. Motivated customer service representative with over 15 years retail experience; In a fast-paced environment.Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success. Reliable customer service representative with a proven track record in demanding sales and account management environments. Core Strengths Conflict resolution Strong organizational skills practical skills; Creative problem solver; Developed listening skills; Excellent communication skills Customer service oriented;Execution of floor set and visuals Proficient with handling large sums of money Energetic work attitude Courteous demeanor Enthusiastic developer of good Energetic work attitude; MS Windows proficient fast learner with a wide range of experience. Work ExperienceIT Support Analyst-Customer SupportCerner CorporationMarch 2022 to PresentAnswer calls and assist with hospitals around the world, help assist nurses, Physicians identify onsite and remote. Resolve issues; hardware/computer/application related. Onsite IT team, Using different systems to help troubleshoot freezing, session cleanups, lock accounts, Hidden accounts, issues with logging on and updating credentials;Changing usernames and passwords; Unlock accounts remote and onsite clients.Log incident numbers.Receive calls and respond to clients once a ticket is created. CSR/Call Center SupervisorAmerican Woodmark Corporation-Winchester VAApril 2017 to February 2022Answer an average of 80 calls per hour, work Closely with Home Depot, Lowe's and contractors from across the world from beginning to end. Assist with layout design, work with logistics on any issues that may occur during the delivery process. Work closely with the customer with any related issues due to any type of damage upon cabinetry arrival. Work on replacements orders related to warehouse damage or delivery damage.Senior Customer Service SpecialistFirst DataDecember 2013 to January 2017Answer and average of 80+ calls for 3 different alliances; Bank Of America; Wells Fargo, PNC and high riskmerchants, go over contracts, billing, terminal tech issues.Know how to deal with merchant related complaints and turn them into positives.Customer Service SalesFedEx Office - Washington, DC May 2007 to March 2011 Provided customer service for an average of 60 calls per day, answering customer inquiries, solving problems, and providing new product information.Organized weekly sales reports for the sales department to track productsuccess.Described product to customers and accurately explained details and care of merchandise.Provided an elevated customer experience to generate a loyal clientele. Received multiple reviews acknowledging my level ofdedication to excellent customer service. Guaranteed positive customer experiences and resolved all customerComplaints.Account ManagerSir Speedy -Arlington, VA October 1999 to February 2006Implemented marketing strategies which resulted in 12% growth of customer base.Successfully acquired an average of Organized weekly sales reports for the sales department to track product success.Greeted customersentering the store to ascertain what each customer wanted or needed.Answered questions regarding store andproducts, while maintaining knowledge of current sales and store promotions.Worked as a team memberperforming cashier duties, product assistance and cleaning while providing excellent customer service.Built long- term customer relationships and advised customers on purchases and promotions. new customers per month at anunderstaffed customer service company, generating a 12% growth in revenue. EducationEastern Senior High School - Washington, DC1990Maryland University - College ParkSkills cash (Less than 1 year) Customer Service (10+ years) marketing (3 years) RECEPTIONIST (10+ years) RETAIL SALES (10+ years)Additional InformationKeywordsHS diploma, Some college, customer service, IT; Troubleshooting; Microsoft Office Suite, computer savvy, deductibles. Customer service, customerretention, sales, MS Excel, MS Word, cash handling, data entry. Market research, Marketing, |
