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Click here or scroll down to respond to this candidate.Brooklyn, NY Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLE.Candidate's Name
PROFESSIONALSUMMARYI have years of successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and fast paced environments. Possess solid computer skills with knowledge in Microsoft Excel, Access, Word, Outlook, PowerPoint, typing 40 WPM. Excellent working knowledge using SMO(shop management online), Microsoft Windows. Ability to be motivated, cooperative, personable & energetic. A team player, acknowledged as Total Quality Customer Service Professional. Well organized to handle a variety of assignments in a timely order. Strong work ethics with eagerness to learn and contribute toward meeting the company's goal.SKILLS Customer Service Problem-solving abilities Active Listening Critical ThinkingWORK HISTORY TOLL COLLECTOR 05/2023 to CurrentNew Jersey Turnpike Authority, Woodbridge, NJThe toll booth generally consists of: Collecting the correct amount of toll fees from each passenger. Providing the correct amount of change to each passenger. Providing excellent customer service for the extent of the transaction. PATIENT TRANSPORTER/ CLINICAL CARE TECH 06/2019 to 06/2021 Robert Wood Johnson University Hospital Somerset, Somerset, NJ Transport Clients to Day program in various locations Do weekend activities with clients Assist with daily living and Home Health Aide duties...NURSE ASSISTANT/REMOTE MONITORING AIDE 06/2021 to 07/2023 Newark Beth Israel Hospital, Newark, NJ Assist patients with Hospital needs Monitor various different hospitals Beth Israel hospital, Clara mass Hospital, Jersey City medical center, Monmouth Hospital, Hamilton hospital and Community Medical center Talk with the Doctors RN and Nurse Assistant on the patient safety and progress for being discharge from the hospital Monitor Patients for safety precautions make sure they don't take out IV any type of health concerns and oxygen tubesSALES ADVISOR 08/2016 to 10/2022Club Demonstration Services (Costco), Union, NJ Demonstrate and Prepare products for customers on sales floor Distribute Food Samples for Customers Increase sales of demo products for store production. SALES REP/ CUSTOMER SERVICE 01/2018 to 12/2019Cricket Wireless Open and Close the store, key holder for several locations Display and demonstrate products information and sales Increase sales of demo products for store Open new accounts and resolve customer concerns and problems. DIRECT SUPPORT PROFESSIONAL 01/2017 to 01/2016Eastern Seals of NJ Assist Client with daily living activities Transport client to Day Programs at Various Locations Engage and participate in everyday activities at residents' homes with clients. ADMINISTRATIVE ASSISTANT/SOCIAL WORKER 01/2012 to 01/2015 Unique Home Care Services Responsible for the administrative, which includes the preparation of charts, scheduling, typing, preparing invoices, requisitions correspondence, answering phones Transport Patients to various destinations throughout NJ Medication prescribed.CUSTOMER SERVICE REPRESENTATIVE 01/2013-01/2014Ryder Trucking Company Handle 80 truck admissions daily for the state of NJ Preventative Maintenance for Input trucking information Quickly and effectively solve customer challenges Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service Create new files and existing files for Driver's Vehicle Condition Report on the Trucks Purchasing Orders on a monthly basis and pay vendors for supplies that needed Answer all incoming calls and take messages for managers and all other personnel staff Outgoing calls to vendors and other trucking companies to rectify company discrepancies Keep track of Safety Tracking and Reporting System for all drivers and managers...EDUCATION Drake College of Business, Elizabeth, NJ Microsoft Office Specialist, 01/2012CERTIFICATIONS Medication Preventing Abuse and Neglect Overview DDD Person Centered Thinking CPRREFERENCES Furnished Upon Request. |
