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Click here or scroll down to respond to this candidateCandidate's Name
Tampa, FL Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONALSUMMARYPerformance-oriented Sales Leader offering exceptional record of achievement over 20-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. Proactive director and account manager with strong background in financial analysis, budgeting and forecasting. Develops and implements financial plans and delivers strategic financial advice. Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line. Offer advanced computer skills in MS Office Suite, Excel and other applications/systems. Detail- oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. SKILLS Medical Billing /CodingStaff Development & TrainingDevelopment of Policies &ProceduresInsurance verification specialistBusiness DevelopmentCompliance RequirementsRevenue Cycle ManagementRecruit Well-Qualified StaffConflict Resolution TacticsFinancial Reporting and AnalysisBusiness Intelligence GatheringQuality Improvement PlansRevenue PerformanceHuman Resources KnowledgeManage Cash FlowBilling Cycle PerformanceOperational EfficiencyWORK HISTORY DIRECTOR OF OPERATIONS/REVENUE CYCLE 03/2020 to 08/2023 MANAGER/ACCOUNT MANAGERMobile Optix, PLLC Tampa, FLDeveloped marketing program for business-to-business clients Results:Expanded client base by 56% in one year by consistently delivering goal-surpassing marketing results and ensuring complete client satisfaction Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities necessitated by staff reductionsDecreased office expenditures by implementing needed controls on stock/supplies and standardizing ordering procedures Saved thousands of dollars in fees and improved response-rates of direct marketing campaigns by bringing formerly outsourced mass-mailing function in-houseTook on multiple roles with Mobile Optix and became more valuable in other areas of need once previously suffering department was thriving and fully optimizedAssessed current revenue cycle procedures and implemented improvements to foster efficiency.Monitored and guided revenue cycle operations.Supported clinical team members with revenue cycle procedures and addressed issues.Completed financial reporting and analysis for billing revenue cycle. Identified discrepancies between budgetary targets and actual revenue and expenses.Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.Developed strategic plans for day-to-day financial operations. Analyzed business processes to identify cost savings and operational efficiencies.Evaluated and negotiated contracts to procure favorable financial terms. Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.Established and checked coding procedures, monitored reports and updated internal files.Created financial dashboards to provide insights into key performance indicators.Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.Improved overall financial reporting by streamlining control processes and reporting structures.Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.Performed banking, business administration and financial tasks to guarantee five-star service for clients.Managed accounts to retain existing relationships and grow share of business.Resolved problems with high-profile customers to maintain relationships and increase return customer base.Exceeded sales quotas and increased profitability through effective sales strategy and business planning.Enhanced profitability by developing pipelines utilizing marketing and sales strategies.Organized promotional events and interacted with community to increase sales volume.Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.Facilitated business by implementing practical networking techniques. Developed compelling presentation decks to gain approval for ideas and communicate results.Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers. Compiled and analyzed data to determine approaches to improve sales and performance.Achieved sales goals and service targets by cultivating and securing new customer relationships.DIRECTOR OF CLINICAL OPERATIONS/REVENUE 08/2016 to 02/2020 CYCLE MANAGERThrive Behavioral Sciences, LLC Tampa, FLFormulate marketing, brand planning and business-development strategies to drive revenue growthAssessed current revenue cycle procedures and implemented improvements to foster efficiency.Monitored and guided revenue cycle operations.Supported clinical team members with revenue cycle procedures and addressed issues.Completed financial reporting and analysis for billing revenue cycle. Identified discrepancies between budgetary targets and actual revenue and expenses.Results:Revived struggling operation from verge of bankruptcy to turnaround success storyRevamped pricing strategy, implemented effective promotional strategies, trained high-performance sales team and helped boost corporate image Doubled annual sales volume within two years, growing sales from $15 million in 2016 to $30 million in 2017Achieved 2017 Star Performance Award for outstanding sales results, representing first time division achieved this recognition Led growth of clinical staff from six doctors to 20 by my third quarter to fulfill expanded patient/facility growing database Established competitive clinical team who became force to be reckoned with by offering aggressive compensation, desirable benefits packages and performance-driven sales-incentive programsImproved sales policies and practicesDefined sales cycle, created accurate job descriptions and developed standards for customer relationship management.Developed systems and procedures for effective project management and clinical operations.Planned and managed adherence to project budget and contracts and assisted in identification and development of scope change documents. Oversaw clinical studies focused on quality assessment, financial health and customer relations.Coached nursing employees and supported positive behavior and interactions with patients and colleagues.Developed, implemented, revised, and evaluated policies and procedures. Represented organization at all community events, answering questions, providing details and giving informative presentations. Interviewed and hired highly talented individuals bringing great skills and passion to daily jobs.Identified nurses' and staff training needs and devised training programs to close HEDIS gaps.Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions.Implemented new policies and educated staff on changes. In March my transition was within my same management group that requested I help them grow newest addition to family as they desperately needed someone who is capable of wearing several hats at once. I began my journey from Thrive to Mobile Optix at that time. SENIOR REGIONAL DIRECTOR OF 10/2001 to 07/2016OPERATIONS/MARKETING AND BUSINESS DEVELOPMENT MANAGER Physicians Group, LLC Tampa, FLDuring my 15-year tenure with Physician's Group, LLC I worked in every department and role we possessed as a company which gave me every bit of information necessary, to then relocate and duplicate our business in Jacksonville, FL where I was tasked with the creation of our entire region from ground zero.Implemented all necessary requirements to establish ourselves in the Jacksonville market finding the perfect locations to lease, managing the build out and foundation for each facility, purchased all necessary furniture, products, medical equipment, licensure, insurance, state and compliance regulation needs.Recruited, interviewed, hired all staff from doctors to front desk, provided all HR requirements, new hire training, paperwork, payroll, benefit enrollment, etc.Hosted networking events to procure relationships with all personal injury lawyers in the area who would become part of our network in addition to local labs, MRI centers, urgent care facilities and hospitals that would be our referral resources for clients.Responsible for all office repairs, maintenance, supply orders and equipmentWorked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality. Created automated daily stat reports that reduced inaccuracies and provided management with an important decision-making tool Created Excel spreadsheets to track statistics, KPI's, GPM, daily cash burn, expenses, etc.Results:My region not only managed to hit the mark on our 1st year quotas, we exceeded our projections with a 40% margin increase making us profitable that year where a small deficit was expected prior to becoming profitable in Q2 of our 2nd yearAchieved a performance management award along with my team and became a trusted and valued asset to the owner, CEO, COO, president, executive staff and earned a very humbling reputation for always maintaining a positive attitude and producing high-quality work 2003 we merged with Physician's Group, LLC prior to the merge, I worked for the Orthopedic Surgeon they sought out to join their group Dr Chester Janecki, MD part of Dr. Janecki's agreement was they must bring me on to continue to run his officeMy duties in his practice were more specific but not limited to: Office manager / medial biller and coderBundling and Unbundling of codes, ieSurgeries, Anesthesiology, surgery center, medical equipment Payment posting / collection as well as payment negotiations Responsible for resubmitting all insurance denials / rejections, office notes and typing out dictated surgical reportsAlso during my tenure with the group after the merge prior to being promoted to Regional Supervisor I worked for the Neurosurgeon and the Pain Management DrI performed all of the duties mentioned previously in all of the practices but also was able to get familiar with what each practice required for billing purposes as well being flexible, trained and qualified to fill in the gaps in any area or department in need of restructure or growth OWNER / COORDINATOR /CONTRACT SPECIALIST 04/2004 to 09/2015 E & G Makeovers, LLC Jacksonville, FLManaged full procurement cycle by planning, reviewing, soliciting, awarding, administering and closing out contract to achieve seamless transition at all levels of procurement.Closely monitored and evaluated contract performance to determine regulatory compliance and necessary amendments.Provided exceptional customer service to diverse clientele even in high-stress environments.Maintained and created all route and distribution schedules for crews, to ensure proper executionReviewed current contracts to identify upcoming contract expirations and coordinated with stakeholders to analyze contract renewals and re-negotiation.Liaised with outside organizations and financial management analysts to negotiate contract details.Assisted in expansion efforts by positioning contracts and executing paperwork as quickly as possible.Reviewed contract plans and project specifics for thorough understanding. Directed and conducted initiatives to perform contract administration using firm fixed price, time and material and agency indefinite quantity contracts. Maintained digital and paper and contractual files, ensuring compliance with regulatory mandates and company policies.Managed bidding process and award of purchases and delivery orders for construction contracts.Partnered with project managers to review costs and prepare budgets, subsequently reporting to clients.Prioritized daily shipping schedules against shipping orders. Anticipated and resolved transportation issues by working in conjunction with carriers, shipping handlers and distribution and logistics groups. Immediately addressed logistical issues and applied remediation techniques.Implemented safety guidelines for warehouse and trained employees on applicable policies.Worked closely with personnel, customers, and contractors to resolve problems.Motivated workers to exceptional performance through implementation of new strategies.Recommended measures to improve production methods, equipment performance and team operation and productivity.Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.Reviewed orders, production schedules, blueprints and shipping or receiving notices and assigned work sequences and material shipping dates and destinations.Mastered enterprise resource planning and logistics and supply chain software and maximized material movement rate.Reduced expenditures by 30% through implementing cost-saving measuresEDUCATION High School Diploma 1997Jefferson High School, Tampa, FLMedical coding and billing seminars for proper use of CPT, ICD-10 codes Attended several business management and Sales seminars Completed in office sexual harassment training and entry level HR requirementsMedicare and Medicaid webinars for proper billing and coding methods each year to stay current on changesInsurance verification seminars to properly understand coverage and policy benefitsLANGUAGES SpanishNative or Bilingual |
