| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateAlbany, GA 31705 PHONE NUMBER AVAILABLE EMAIL AVAILABLECandidate's Name
Knowledgeable and dedicated Customer Service Professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Highly-skilled phlebotomist with 1 year of experience in healthcare settings. Provides compassionate and professional care. Proficient in collecting blood specimens and processing for further analysis .Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.PROFESSIONALSUMMARYSKILLS Call Center Experience Coverage Determination Medical Testing Specimen Preparation Remote Support Empathy and Compassion Customer Service Adaptability and Flexibility Multitasking Excellent Communication POS Systems Technical Support Microsoft Outlook Microsoft Office Expert Financial knowledge Data Entry Follow-up skills CRM Software Active Listening Critical Thinking Building rapport De-Escalation Techniques Zendesk 60 WPMPHLEBOTOMIST 01/2023 to CurrentPhoebe Putney Memorial Hospital, Albany, GAREMOTE HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE 10/2020 to 01/2023 Everise, Albany, GAWORK HISTORYImproved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.Enhanced patient experience through compassionate care and communication during blood draw procedures.Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance. Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.Boosted customer retention by promptly handling complaints and providing appropriate solutions.Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.Collaborated with team members to identify areas for improvement in customer service processes, implementing changes as needed.Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.North Clayton High School, Atlanta, GAHigh School Diploma, 05/2020EDUCATIONCERTIFICATIONS PT - Phlebotomy Technician |
