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Title Customer Service Administrative Support
Target Location US-SC-Summerville
Email Available with paid plan
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Candidate's Name
Street Address  Sparkleberry LaneLadson, SC Street Address
Mobile: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEProfessional Profile:Professional with more than 15 years of experience in C4I technical and administrative support for Atlantic Ship and Shore installations of unclassified/classified communication equipment. In charge of tracking and reporting the entire life cycle of a product for ship and shore installations, including acquisition, distribution, internal allocation, delivery, and final disposal of resources including end-of-installation reporting as complete. Proven abilities in independently performing tasks effectively in high-pressure and demanding environments. Responsive to change, initiative-taking, meticulous, and exceptional organization, and communication skills. Personable, energetic, and excellent at working independently or as a part of a team.Core Competencies:Analytical/Forward-Thinking Problem-Solving Business Financial Management Customer ServiceInfluencing Others Microsoft Office Suite Computer/Technical Expertise Developing OthersExperience:Anne Arundel Community College, Testing Proctor/Assistant 2010-2014oVerify students identity/enrollment and direct to the appropriate area; provide test instruction. Distribute test materials; monitor students as they test; collect test materials at the end of the testing period. Follow established Testing Center guidelines in working with students and faculty. File or mail tests, and student answer sheets. Notify the Supervisor of testing security irregularities or unusual events during the testing session. Interact professionally and according to Testing Center guidelines in dealing with students cheating during exams. Responsible for the security of test materials. Enter incoming Accuplacer test scores into the database program. Open and maintain mail-in/ mail-out log-in computer.Bowhead Information Technology Services, Financial Management Analyst III/IV Sep 1999-Jan 2010oDeveloped new and innovative approaches to identify and resolve challenging financial problems or issues that often cross organizational boundaries which have an impact on the accomplishment of communication installations afloat and ashore.oDiscussed with personnel and conducted on-site meetings with NAVSEA (Naval Sea Systems Command), SPAWARCOM (Space and Naval Warfare Command now known as NIWC (Naval Information Warfare Command Atlantic), and NIWC (Naval Information Warfare Command Pacific) to determine the methods, and course of action needed to obtain completion of install estimates and financial data from issuance to installation including (JCF, ILS SAR, and SOVTS) completion/closeout.oAnalyzed/Entered financial data to include revenue, expenditure, and install date/reports, using sophisticated ship and shore databases (IMO) Installation Management Office now known as SPIDER, or mathematical models for East/West Coast installation estimates and completion of cost comparisons.oCoordinated Alteration Installation Team (AIT) security documents and maintained scheduling and status databases. Supervised personnel in the preparation and renewal of Integrated Logistics Support (ILS) classified and unclassified documents. Tracked/reported to the Ship superintendent the status of JCF/SAR (Justification Cost Form/Source Approval Request) now known as FRCB.oAttended quarterly Joint Task Group meetings and coordinated with other major Naval Commands on current ship (communication equipment) installation issues in addition to preparing weekly Flag Officer Briefings.oRefined solutions and alternative practices for installation cost estimate data input/retrieval and completion dataoDeveloped new and innovative approaches to identify and resolve challenging financial problems or issues that often cross organizational boundaries which have an impact on the accomplishment of installations afloat and ashore. Discussed with personnel and conducted on-site meetings with NAVSEA (Naval Sea Systems Command), SPAWARCOM (Space and Naval Warfare Command) now known as NIWC (Naval Information Warfare Command Atlantic), and NIWC (Naval Information Warfare Command Pacific) to determine the methods, and course of action needed to obtain smooth and on time completion of installs.Signal Corporation / Allied Technology Group, Logistician/Budget Analyst Nov 1995-Sep 1999oAnalyzed, tracked, and coordinated classified/unclassified administrative and logistical support for the US Naval Atlantic communication installations afloat and ashore. Responsible for tracking and reporting the entire life cycle of a product for ship and shore installations, including acquisition, distribution, internal allocation, delivery, and final disposal of resources including end-of-installation reporting as complete.oCoordinated Alteration Installation Team (AIT) security documents and maintained scheduling and status databases. Supervised personnel in the preparation and renewal of Integrated Logistics Support (ILS) classified and unclassified documents.oAttended quarterly Joint Task Group meetings and coordinated with other major Naval Commands on current ship (communication equipment) installation issues in addition to preparing weekly Flag Officer Briefings.oIn addition to Naval ship/shore administrative analysis, I have accomplished public speaking which includes high-level briefings, class instructing, and by special appointment, the Command Ombudsman (liaison between military families and Commanding Officer/Command). I was an annual guest speaker for COMOCEANSYSPAC Naval Commodore, Captains and Command Master Chiefs Conferences in Pearl Harbor, Hawaii where I introduced new Ombudsman initiatives executed in our command and ten additional subordinate commands.Additional information and reference upon request

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