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Click here or scroll down to respond to this candidate shane e.
Bronx, New York Street Address
sb PHONE NUMBER AVAILABLE
bryden W: EMAIL AVAILABLE
skills
CRM system updates
professional summary
Six Sigma Proficiency
Resourceful Client Service Representative with fifteen-year background in client-centered roles. Account management
Promotes satisfaction and loyalty with tactful and personable service. Documents data in web-
based systems to maintain accurate and confidential records. Willing to take on any task to File management
support team and help business succeed. Offers strong logistical skills and problem solving Sales strategies
abilities across multiple disciplines.
Order processing
Food Safety Certified
experience
Yorkhill Seafood Incorporated | Bronx, New York
March 2020 - Current
Business Development Manager
Handle personal portfolio accounts and finessed relationships to maximize revenue.
Develope customer acquisition strategies to maximize sales volume and profitability.
Oversee marketing functions for successful new customer acquisition.
Acquire consistent new business with well-formulated and executed strategies based on
market expertise.
Leverage digital assets to support commercialization of digital marketing programs and
initiatives.
New Town Car Service | Bronx, New York
January 2013 - Current
Client Service Representative
Resolve customer grievances consistently, collaborating with local and national team
members to achieve creative solutions.
Meet inbound customer needs while maintaining strict performance targets.
Document customer interactions in CRM software.
Coordinate funds transfers between different types of accounts and at outside institutions.
Trinity Solar | Hawthorne , New York
April 2010 - September 2013
Sales Executive
Identified new opportunities and customers with continuous monitoring of market and
pipelines.
Met deadlines consistently, working effectively under pressure to achieve all sales targets.
Leveraged marketing tactics to identify opportunities.
Captured sales through effective product demonstrations to overcome objections.
Traveled extensively to old accounts and revitalized business relationships to recapture
revenue.
The New York Times | New York, New York
May 1999 - December 2009
Application Support Engineer
Mitigated customer issues by responding to calls and emails within 12-hour period.
Developed customized protocols in InDesign to use in specialized applications for data
manipulation.
Detailed updates and changes to project milestones in correspondence to peers and
management.
Documented project-related expertise to build knowledge base for implementations.
education
Bachelor of Arts (B.A.)
State University of New York , New Paltz, New York
language
French - Conversational
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