Candidate Information Title Developmental Trainer, Project Management, Communications Specia Target Location US-TX-Amarillo Email Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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OBJECTIVETo obtain a rewarding position where my creativity, problem-solving analytical skills, and experience in training, quality development and communications can be utilized to enhance the employee and customer experience and drive business objectives.EXPERIENCEDEVELOPMENT TRAINER AND COMMUNICATIONS SPECIALIST (RETIREMENT INVESTMENTS)American International Group/Corbridge FinancialMarch 2010  August 2023Development and delivery of system instructor-led training to all experience levels both in-person, virtual and hybrid.Planned, scheduled, and led large training courses virtually utilizing Microsoft Teams encompassing multiple countries simultaneously. Experienced in Zoom and Webex.Drafting job aids, scripting and key talking points explaining new and complex products, policy options, techniques, and concepts.Designed and improved instructional courses including systems and topic basics, product features and concepts, in both simple and complex scenarios.Created and distributed internal communications by email, job-aids, reference materials, announcements, and flyers.Project Management experience working with various cross-functional departments including Compliance, Tax, Project Management, Product Development, Licensing, Marketing, Operations and Client Care Center.Spokesperson and Project Manager for Client Care Center attending scheduled weekly/monthly and ad hoc meetings for both assigned projects and those of immediate need.Scheduling, development and delivery of project launches, training and results to Client Care Center, Operations, Service Relationship Managers and Department Leads.Effective design and delivery of numerous product and systems launches and process design from launch to close proving a 96% success rate for personnel understanding of advanced skills.Utilize effective needs analysis, project management, course/process development, and evaluation skills.Collaborate with content developers and SMEs internationally.Provide formatting, edits, and proofread to improve quality, consistency, and effectiveness of communication across cultures and audience levels.Strong understanding of Adult Learning Concepts and Principles.Coaching and Development of employees.OPERATIONS PROCESSOR AND CUSTOMER SERVICE ANALYST (TEAM LEAD)American International Group/Corbridge FinancialMay 2007  March 2010Create external facing communications and letters.Communicate on average with 100+ Financial Advisors, Plan Administrators and Human Resource Departments weekly.Successfully research, learn and develop departmental training materials of undocumented processes leading to a substantial reduction in delivery and distribution processing times.VET TECHNITION AND FRONT DESK MANAGERHope Veterinary Clinic  Amarillo, TexasMay 2006  May 2007Lead front desk operations of a large veterinary clinic assuring smooth, reliable service and payment tracking as well as assisted customers.Managed incoming and outgoing communications.CERTIFICATIONS/LICENSESCertified MAGIC Facilitator and Instructor (August 2019  Current)Communico Inspiring exceptional services culturesMAGIC programs deliver hands-on, simulation-based, experiential learning. Empathy, respect, caring, and accountability are at the core of MAGIC, and the reason why these programs transform behaviors from transactional to relational.PROFESSIONAL MEMBERSHIPSToastmasters International OrganizationAssociation for Talent Development (atd)AWARDSAmerican Internal Group New Leadership Series graduateWhos Who Among Americas High School and College StudentsEmployee of the Quarter (multiple years)Best Team Contributor (multiple years)Best Contributing Team business wide (within a renowned multinational corporation)ABOUT MEI am a successful instructional designer, developmental trainer, facilitator, and communications specialist whose purpose is to use my God given gift of creativity and enthusiasm to inspire and motivate others to achieve their dreams.EDUCATIONWest Texas A&M University,Bachelor of ScienceWildlife Biology (3.568 GPA)South Plains College,Associate of ScienceWildlife Management (3.5 GPA)SKILLS13+ years experience training and instruction of adult learners in-personand virtual platforms8+ years direct experience as a Communications Specialist8+ years Project Management16+ years instructional design and developmental training curriculumWork with Knowledge Management Systems (KMS) and Learning Management Systems (LMS)High performer, timely maintain multiple projects simultaneously with variouscross-functional departmentsHigh proficiency in Microsoft programsExperience in Articulate Storyline, Adobe Creative Suite and other e-learning development environmentsProven written and verbalcommunication dexterityStrong interpersonal, customer relations and networking abilitiesHigly creative and engagingIN PROCESSStudy and certification in Adobe Creative Suite and additional e-learning toolsEMAIL AVAILABLEPHONE NUMBER AVAILABLEhttp://LINKEDIN LINK AVAILABLEAmarillo, Texas