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Click here or scroll down to respond to this candidate.CONTACTClermont, Florida Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLESKILLSHealth Products KnowledgeMedicare PlansCustomer Needs AssessmentsCall ControlExperience working on CRM (Salesforce and Oracle)JIRAACCOMPLISHMENTSTrained Team members to be successful on their assignments.Documented and resolved health care transitions which led retirees to be able to enrolled on a more substantial and complete medical plan.Achieved sales goals through effectively helping with various enrollments with different clients.CERTIFICATIONSLicense 215 Life, Health and Annuities- 2014-presentLANGUAGESSpanishNative or BilingualPassionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.WORK HISTORYOctober 2022 - July 2023Health Concierge/CSR Bswift, Clermont, FLMaintained full and current understanding of available plans, products and services.Helped members navigate enrollment process and choose appropriate options.Resolved customer complaints using established follow-up procedures.Assisted with ChatsDelivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiencesMet customer call guidelines for service levels, handle time and productivityTrained new personnel regarding company operations, policies and servicesEnhanced productivity levels by anticipating needs and delivering outstanding support.July 2022 - October 2022Health Concierge Centene, Clermont, FLApplied administrative knowledge and courtesy to explain procedures and services to patients.Compiled and maintained patient medical records to keep information complete and up-to-date.Engaged with patients to provide critical information.Helped address client complaints through timely corrective actions and appropriate referralsRecommended service improvements to minimize recurring patient issues and complaintsJuly 2019 - March 2022Health Benefits Advisor WTW, Clermont, FLAdvised customers on making decisions regarding health care packages, carefully matching customers with most appropriate products and services.Educated clients on products over phone presentations, highlighting changes in policies offered or advantages over competitor services.Skilled at working independently and collaboratively in a team environment.Assisted with Chats and Certification AdminDeveloped ongoing, profitable relationships with clients, meeting or exceeding monthly sales goals while continually maintaining professional image of agencySelf-motivated, with a strong sense of personal responsibilityMay 2014 - July 2019Health Benefits Advisor AON, Orlando, FLDeveloped ongoing, profitable relationships with clients, meeting or exceeding monthly sales goals while continually maintaining professional image of agency.Advised customers on making decisions regarding health care packages, carefully matching customers with most appropriate products and services.Educated clients on products over phone, highlighting changes in policies offered or advantages over competitor services.Skilled at working independently and collaboratively in a team environment.Provided comprehensive product knowledge and guidance to help clients on product selectionRegistered customer information on database to enable tracking history and maintain accurate recordsCustomized existing insurance programs to suit individual client needs by analyzing specific requirementsEDUCATIONSome College (No Degree) Administrative Assistance And Secretarial ScienceInstituto De Banca Y Comercio - Hato Rey, Hato Rey, PR.YAHAIRA DIAZ NEGRON |
