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Click here or scroll down to respond to this candidateCandidate's Name
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EMAIL AVAILABLEMobile PHONE NUMBER AVAILABLECitizenship: U.S. CitizenSpecial Hiring Authority: 10 points Veteran Preference and Person with Disability Schedule AFederal Experience: Yes, Military U.S Air ForceClearance: Top SecretLanguages: Quadriligual (English, Spanish, French and Haitian Creole) OBJECTIVE: Collaborative team player and organizer looking for an opporturnity for personal growth and long term success. Seeking an Information System Specialist Role within a company to utilized my experience in implementing technical solutions, quality improvements and performance. Skills Summary: Results-driven IT professional with 14+ years of experience in the administration and support of information systems within the Department of Defense (DoD) and United States Air Force(USAF) environments.In-depth expertise in the implementation, analysis, maintenance, troubleshooting, and documentation of non-secure/secure (NIPR/SIPR) network systems. Strong technical knowledge of Microsoft (MS) Active Directory; Remedy system; priority matrix; account services; permissions; internet security and data privacy; as well as hardware/software platforms. Proven ability to lead, communicate effectively with team members and customers, as well as take initiative to solve problems while utilizing critical and analytical thinking skills.Technical Skills: Operating Systems: MS Project, MS Visio, Windows, Mac Operating System (OS) X, Cisco Routers, Linux, PowerShell Software: MS Office, Norton Anti-Virus, Norton Utilities, WinZip, Exchange, Active Directory, MacAfee, DHCP Hardware: Kiosk, Dell/HP Computers, Ethernet Devices, Polycom systems, Hardware Upgrades, Laptops, Printers, Routers Networking: LAN, WAN, Intranet, TCP/IP, Network Administration, Network Security, Staff Training, Documentation, SIPRNET, NIPRNET IT Management: Remedy, Service Now, Data, Telecommunications Systems, Voice and Data Communications, Wireless Networks, Help Desk, Troubleshooting, End User Support, Email With Core Competency with: Leadership/Mentorship User Training Support Systems Administration Risk Management Workstation Configuration Server Administration/Repair System Security/Recovery Research and Data Analysis Project ManagementEMPLOYMENT HISTORYU.S. AIR FORCERANK: Technical Sergeant (Cyber Defense Operation Craftsman) GS - 6 From 2008 to 2023 - Honorable DischargeCountry / Position / Date was Assigned under U.S. Air Force: Walter Reed National Military Medical Center, Bethesda MD - IT SPECIALIST(July 2021- Jan 2023) Provided government oversight and direction for 40 contract staff, ensuring efficient management of multiple layers for end-user and system support, starting with the Services (Help) Desk, for over 10K personnel on the base. Served as the primary point of contact for IT service requests; problem reporting; and resolution tracking, using Service Connect Application. Resolved an average of 35 tickets daily. Utilize trouble ticketing software for opening/updating/closing tickets in a timely and appropriate manner. Independently troubleshot and resolved the escalated IT issues and help desk tickets through Service Connect, demonstrating advanced problem-solving skills and technical proficiencies. Assisted end-users through remote access to diagnose and resolve issues in various IT areas of support, including applications and programs; user accounts; certificates; and email access through Microsoft Outlook. Provided technical support and troubleshooting assistance for hardware software and network- related issues. Assisting with laptop/desktop setup, configuration and deployment, including software installation support, user account setup and device imaging. Provided technical support and troubleshooting assistance for hardware software and network- related issues. Provide training and technical guidance to end-users and colleagues on IT systems, tools, and best practices to promote user productivity and adoption of IT solutions. Perform software and hardware upgrades and installation involving multiple computers, printer and peripherals.Al Dhafra Air Base, Abu Dhabi, UAE IT SPECIALIST(June 2019 July 2021) Closed 375 trouble tickets, providing support to 34 users for 537 IT assets, ensuing uninterrupted coalition partner interaction. Managed client support operations, directing 19 service members to oversee 508 tickets over 3 enclaves. This expedited support to 5.3K personnel across an $84M network. Managed $32M in communication assets over 3 networks, leading 34 users. Worked on 304 devices to support the annual live-virtual training for 10 nations and 2K personnel. Assist with laptop setup, configuration, and deployment, including software installation and user account setup. Collaborate with cross-functional teams to implement and support IT projects, upgrades, and initiatives, ensuring alignment with government requirements and objectives. Troubleshooting and managing VPN-related laptop connectivity issues. Conduct routine maintenance, updates and patches for IT systems. Provided technical support and troubleshooting assistance for hardware software and network- related issues. Provide training and technical guidance to end-users and colleagues on IT systems, tools, and best practices to promote user productivity and adoption of IT solutions. Provide technical software, hardware and network problem resolution in multi-network environment. Experience in Microsoft Windows System Administration with Active Directory. Install, configure, maintain and migrate computers and network operating system and application software in on-premises. Performed inventory of supplies, equipment and other office materials. Coordinate the disassembly and reinstallation of IT equipment in support of ffice relocations and new locations. Perform software and hardware upgrades and installation involving multiple computers, printer and peripherals. Utilize trouble ticketing software for opening/updating/closing tickets in a timely and appropriate manner.Osan Air Force Base, Osan, South Korea - IT SUPPORT SPECIALIST(Mar 2018 Jun 2019) Led 6 personnel to provide cyber operations rapid resolution for mobile devices, hardware, software, and network issues for 5.4K service members within the base. Coordinated virtual equipment installations for 18 organizations. Generated the deployment of 142 clients and eliminated threat vectors, while fortifying the $28M network using approved security patches. Collaborated with the network shop (NetMan), as well as led 18 personnel, to guide the rollout of the 802.1X network. Coordinated the patch time with NetMan, which led to the automated authentication in support of the $56M network.Ramstein Air Force Base, Ramstein, Germany - IT SUPPORT SPECIALIST(Mar 2015 Mar 2018) Managed and performed preventive maintenance, maintaining readiness for 20 network systems and 210 servers valued at $18M. Installed, operated, and maintained secure/non-secure C4 services to deployed battlefield commanders, as well as up to 3K users. Configured/hardened 4 printers, equipping 17 systems with print capabilities. This enhanced 43 mission planning operations to secure $65M of base network. Assisting an interview/interpretation with non-English-speaker officers and colleagues and adaptation of French-English communication within the organization. Osan Air Force Base, Osan, South Korea - IT SUPPORT SPECIALIST(Mar 2014 Mar 2015) Delivered expert technical/systems administration support on all classified/unclassified networks servicing 7th Air Force Squadron and the 51st Fighter Wings Squadron, which consisted of over 13 tenant commands. This resulted in the completion of 4 Contingency Operating Base (COB) missions, specializing in the use of MS Active Directory applications for the creation of user accounts and updated user permissions. Managed the classified/unclassified network for the base, as well as the internal classified network accounts for the host nation, in support of 20K+ personnel, while using MS Active Directory applications and granting permissions to access the end devices. This was in support of the $84M base network for the Republic of Korea and Pacific Air Forces area of responsibilities. Managed 7 personnel within the classified network section. Coordinated fixed actions for 731 requirements that were tracked in the Remedy application system. Promoted to provide capabilities for 7.7K personnel to utilize the $28M network for Command, Control, Communications, Computers, and Intelligence (C4I) system. Kadena Air Force Base, Okinawa, Japan - TECHNICAL SUPPORT LEAD(Feb 2010 Mar 2014) Led the installation of six hotlines for the 46th Aircraft Maintenance Squadron. This ensured the security of $135M in weapons and prevented having to post 24-hour security guards. Upgraded the 96th Logistics Readiness Squadron's voice communications service by installing 51 digital telephones. This enhanced management and maintenance capabilities for a 1.9K vehicle fleet valued at $106M.Eglin Air Force Base, Florida(2008 2010) Attended military training courses and programs. EDUCATIONSBachelor of Science in Computer Network & Cybersecurity University of Maryland Global CampusTo be Completed (December 2024)CERTIFICATION A+ Certification (CompTIA) - Downers Grove, IL Security+ Certification (CompTIA) - Downers Grove, IL REFERENCE:Name Relationship ContactDavid Laturgo Former Coworker PHONE NUMBER AVAILABLE |
