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Click here or scroll down to respond to this candidateMMCandidate's Name
Professional SummaryTo pursue a highly rewarding career in Information Technology, to succeed in an environment of growth and excellence where can utilize skills and knowledge in achieving personal as well as organizational growth. IT Manager with over 20 years of hands-on Leadership experience with Project / Program Management and Service Delivery within Information Systems Dedicated Solutions Professional providing customer satisfaction with a focus on Stakeholders' concerns when bridging technology and business goals across functional teams within multi- facility environments. Excellent communicator, with an emphasis on building strong client and vendor relationships, and a quick learner who rapidly adapts to emerging technologies and complex systems. Work HistoryHyatt Hotels - Area IT ManagerNew York, NY09/2022 - 11/2023The role involves hands-on development, maintenance, support, and optimization of critical functional areas such as security, network, server, data communications, database, backup, and disaster recovery infrastructures. It includes managing the IT Engineering department in alignment with company policies, ensuring SLAs are met or exceeded, supervising IT staff, and fostering their development. The position entails optimizing existing IT processes for efficiency gains and researching new technology products for recommendation. Communication of risk findings to stakeholders, along with developing recommendations and providing accurate management reports, is essential. Proactive monitoring of key risk parameters to identify non-compliance and assist in remediation is part of the role. Reviewing associate work for accuracy, neatness, and adherence to best practices and company policies is required. Additionally, analyzing IT infrastructure and systems performance to assess operating costs, productivity levels, and upgrade requirements was a key responsibility. Optimum - Residential Sales ExecutiveOakland, NJ12/2021 - 09/2022EMAIL AVAILABLEPHONE NUMBER AVAILABLETeaneck, NJ 07666Skills IT Service Delivery, Database Management Training & Development Management, Change Management Asset Management and Inventory Project Management, Critical Thinking Infrastructure Development, Contract Negotiations, Strategy ManagementVendor Management, CloudComputing And Infrastructure, Team Building Cultural Awareness Attention to Detail Public Speaking PCI DSS ComplianceEducationExpected in 10/2024UNIVERSITY OF East LondonLondon EnglandMBA: Management Theories &Philosophies, Business AdministrationManagement Theories & Philosophies,UNICAF Professional Training Division2019MicrosoftOnlineManagement of Business Certificate OfficeManagement Certificate Fortinet NSE 1Achieved sales goals and service targets by cultivating and securing new customer relationships.Researched sales opportunities and possible leads to exceed sales goals and increase profits and sales by 10% by performing 50 cold calls per day. Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products. THE EXCELLENCE, REMOTE, CONSULTING - IT ManagerMontego Bay, Jamaica05/2018 - 11/2021Led a team consisting of four technicians and coordinated with five vendor service teams for construction and infrastructure delivery. Managed local budget and planning functions, established project criteria, objectives, and deadlines, and provided customer support through the helpdesk. Monitored and adjusted IT resource allocation to address service delivery issues and ensure service levels were met. Supervised technology staff to maximize efficiency and meet operational requirements, including scheduling for 24/7 coverage. Developed and managed vendor relationships, conducted contract negotiations, and achieved significant cost savings during the Covid-19 pandemic. Enforced policies, standard operating procedures, and IT governance to mitigate risks and sustain IT functions. Possessed expert knowledge of performance management methods and implemented Windows Server 2003 administration. Advised executives on short-term and long-term IT system upgrade needs, managed network and system performance, and conducted troubleshooting, security patching, and maintenance. Interacted with vendors, outsourced partners, and contractors to secure products and services. Coordinated IT operations to ensure smooth daily business operations, led technology selection and rollout, and analyzed network security and infrastructure for improvement opportunities. ROYALTON LUXURY, RESORTS - Information Technology Manager Falmouth, Trelawny Jamaica06/2016 - 05/2018Led projects across five hotels, overseeing a team of technicians and contractors, with a focus on implementing infrastructure and network deployment. Successfully improved service delivery to both internal and external customers. Managed construction activities and installations, ensuring adherence to operational standards. Supervised pre-opening projects, disaster recovery initiatives, and contract negotiations to reduce capital and service costs. Utilized technologies such as Cisco, Palo Alto, Ruckus, and Xorcom PBX. Oversaw data center and intermediate distribution frame (IDF) services provisioning, established strategic relationships with external entities, and supervised local change management processes. Managed teams through coaching, mentoring, and driving efficiency, while also researching and recommending innovative approaches. Reviewed architecture design, implemented cost-saving Network Security Associate Credentials:NiXDZpzDXZ (expires 2 years):COMMUNITY COLLEGENSE 2 Network Security Associate
2012HyperOnline2KOaMgNp (expires 2 years) FortinetSecure Access Training: Switches & AppsCertificate Information TechnologyManager2001MONTEGO BAY Community CollegeAlice Eldimire Drive, Montego Bay St.JamesNo Degree: COMMUNITY COLLEGEManagement of Business CertificationOffice Management CertificationCertificationsMicrosoft Certified Azure Fundamentals
Certification Number: H524-1797AWS Certified Cloud Practitioner
Registration Number: 391735016Six Sigma Green Belt CertificationCertification ID: 71950860827695Aviatrix Certified Engineer (ACE)Certification Number: 2020-3687Scrum Master Accredited CertificationCertification Number: 31978062295354Cloud Architecture with Google Cloudmeasures, and actively led training and development initiatives. Effectively reduced IT spending, integrated warehouse management system software, and coordinated IT operations for seamless daily business needs. Communicated with the executive team and CEO to maximize development efficiencies and address technology issues. ROSE HALL, RESORTS & SPA - Information Technology Manager Montego Bay, Jamaica02/2007 - 05/2016Coordinated multiple projects, including the successful opening of three hotels with over 1000 rooms each, completing major infrastructure upgrades, and expanding club facilities. Established strategic relationships with external entities and drove accountability from vendors and service providers. Supervised IT professionals, aiding in day-to-day activities and long-term career planning through skill development, training, and performance evaluation. Successfully implemented Microsoft 365 and reviewed architecture design for project requirements and costs. Developed measures to protect IT systems from cyber threats, collaborated with management teams on technical strategies, and facilitated staff hiring, training, and performance reviews. Implemented cost-saving measures and mitigated compliance risk through software license audits. ReferencesJohn Loisos - General ManagerHyatt Park SouthEmail: EMAIL AVAILABLETel: PHONE NUMBER AVAILABLEGary Yeisley - Area Director of FinanceGrand Hyatt HotelEmail: EMAIL AVAILABLETel: PHONE NUMBER AVAILABLESteven Gay - Senior Area IT ManagerEmail: EMAIL AVAILABLETel: PHONE NUMBER AVAILABLE/pre> |
