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Click here or scroll down to respond to this candidateCandidate's Name , PMP, PMI-ACP, SMC, CSPOEMAIL AVAILABLE PHONE NUMBER AVAILABLE Candidate's Name LinkedIn 12409 Triple Creek Blvd, Riverview, FL, 33579 SUMMARYAn initiative-taking and self-motivated professional offering a proven career history in financial services and business management along with notable accomplishments and steadfast leadership. Achieves high ratings in the quality of work produced in a highly regulated, compliance oriented, and deadline driven environment. Ability to thrive in challenging environments which require exceptional relationship building and communication skills. LEARNING /CERTIFICATIONS/ JOB SKILLSProject Management Professional (PMP) Project Management Institute (PMI-ACP) Axelos-ITIL CertificationScrum Master Certification (SMC) Agile Project Management Training (ICP-APM) Citi Mentorship ProgramCertified Scrum Product Owner (CSPO) Six Sigma Lean Green Belt (SSGB) EO&T Career AcceleratorJunior Achievement SAFe Scaled Agilist Toastmasters InternationalMicrosoft Office Jira Portfolio Tracking System WORK EXPERIENCECITI BANK, Tampa, FLVP-Program Management Lead-EO&T 2021 to PresentAs part of the O&T Org PMO Book of Work (BoW) Oversight team, responsible collaborating with the Function PMOs to ensure all Key Initiatives (KI) are compliant with all Citi Program Management Council requirements.Successfully created and managed the Org PMO PM Escalations Overseeing process, resulting in a drastic decline of PM escalations across all lines of businesses within the enterprise.As lead for the Chief Information Security Office (CISO) and Enterprise Architecture (EA), monitor activities for over 250 programs and projects by assessing PM performance, analyze trends related to the BoW, and communicates findings during checkpoint calls with the Function PMOs.Maintain quality exceptions rate of 2% or less by proactively reviewing reports, challenging initiative managers and Function PMOs on remediating items within the project management tool prior to the next snapshot.When necessary, review and challenge a programs defined scope, status, success criteria, and key performance indicators to ensure it fully addresses the letter and the spirit of regulatory expectations.Leads learning sessions across the enterprise on topics such as Root Cause Analysis and the proper creation of Critical Success Criteria and Key Performance Indicators.Team Lead/Product Owner 2022 to PresentAs BoW Oversight Lead, also leading efforts to automate the Key Initiative review process by creating a UI within an existing process quality assurance tool within Citi.Facilitates weekly grooming sessions with development and additional stakeholders within Citi.Collaborates with stakeholders to gather requirements, design mockups, and create user stories within Jira.Creates UAT scripts, facilitates testing sessions, and manages the defect remediation process.Leads product demo sessions with various senior officials throughout the Citi enterprise. AVP-Sr. Program Management Analyst-ICG 2019 to 2021 As part of the Institutional Client Group Operations & Technology Organization Program Management Office, responsible for executing Health Check program reviews against the BoW & PPMP (Program Project Management Procedure) guidelines by identifying and tracking opportunities.Leveraged the Health Check framework to analyze criteria elements, grasp issues, draw conclusions, and identify trends/patterns to accurately assess the well-being of a program.Successfully managed and coached the LATAM Health Check team by facilitating weekly review sessions to ensure all aspects of the framework were vetted prior to submitting scorecard results to the project managers.Assessed project plans within a programs hierarchy to determine if all required updates were made to reflect the most recent change management and task completions activities.Adopted Agile principals by leading monthly planning sessions with North and Latin American associates to discuss obstacles, and removed impediments to ensure timely completion of Health Check assignments. Candidate's Name , PMP, PMI-ACP, CSPOEMAIL AVAILABLE PHONE NUMBER AVAILABLE Candidate's Name LinkedIn 12409 Triple Creek Blvd, Riverview, FL, 33579 ASPIRE FINANCIAL SERVICES LLC, Tampa, FLBusiness Analyst 2019 to 2019Participated in SCRUM events (Sprint Planning, Backlog Grooming, Monthly Retrospectives, and lead Daily Stand-Up Meetings.Managed sprint caseloads by recreating bugs reported by various business units to determine legitimacy prior to creating JIRA cases.Created user stories and mockup designs of UI enhancements according to business requirements.Improved end user experience by conducting a thorough review of all screens and fields of the UI, created JIRA cases, and collaborated with developers to correct issues. Business Relationship Consultant 2017 to 2019Relationship Manager for an Edward Jones book of business with assets totaling over 14 million.Facilitated the eTrac ticketing Project kick off meeting by educating the team on stakeholder identification and analysis to establish project communication guidelines.Collaborated with financial advisers and program sponsors to ensure plan investment fund changes were correctly implemented.HSBC BANK CONSUMER MORTGAGE LENDING, Tampa, FLCustomer Care/Collections Manager 2012 to 2017Managed call center daily outstanding receivables by optimizing performance and results. Was first line of defense for resolving service-related issues and curing outstanding delinquencies.Increased cash collections by analyzing MIS reports and call monitoring files to identify root causes of performance metrics related issues and create specific action plans for improvement.Spearheaded right party contact improvement efforts by analyzing previous months reporting, collaborated with leaders from both operations and dialer, resulting in a 20% increase in conversion. Mortgage Servicing Specialist Manager 2015 to 2016 Managed all aspects of the Single Point of Contact Process, supervised call center agent client relationships with portfolios of over two thousand accounts by conducting daily account reviews.Monitored queue activity by ensuring accounts were worked according to internal and external policies.Avoided escalated complaints by ensuring direct reports validated past due status and determined if all loss mitigation options had been exhausted prior to initiating or resuming legal action. Sr. Business Analyst 2014 to 2015Emerged as a leader amongst peers and was selected by senior management to temporarily transition into a position that required daily strategic thought, execution, and multi-tasking ability.Facilitated the departmental operating system update project initiatives by acting as liaison between all unit mangers and IT to facilitate systematic enhancements while avoiding service interruptions.Led Business Continuity project initiatives by conducting weekly conference calls with Project Management, SVP, WFM, and other functional managers to ensure the project went according to schedule. EDUCATIONBachelor of Science/Industrial TechnologyIllinois State University, Normal IllinoisFull athletic scholarship recipient for Mens Football |
