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Title Patient Care Customer Support
Target Location US-TX-Dallas
Email Available with paid plan
Phone Available with paid plan
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Regina L. TaylorPhone # PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEQUALIFICATIONSOutstanding organization skills, detail-oriented and highly dependable. Perform daily customer support for patients with special needs. A team player highly skilled in utilizing restorative measures in patient care. Ability to quickly learn new concepts and skills verbal and written.Work a switchboard and type notes in patients charts. PROFESSIONAL EXPERIENCEMedical City Dallas, Texas. Certified Nursing Asst. Oct. 2023 to present. Assist nursing staff with bedside patient care on the Telemetry unit. Document and record patient vitals, I&O, weight and height. Assist with patients' daily ADLs. Ensure the safety and well-being of patients. Communicate any changes in patients condition or behavior to nursing staff. Transport patients to and from dialysis, assist with walking, hygiene, and fooding. Private Nursing Assistant Dallas, Texas Caregiver June 2020 to Oct 2023 Provide nursing and nursing related services to residents/clients. Provide high quality care in a home-like setting. Ensure the safety and well-being of residents. Provide medication reminders. Preserve client dignity and minimize discomfort while carrying out duties of patient care. Transfer patients using assistive devices. Transport to doctor appointments. CareFirst Primary and Wellness Desoto, Texas Medical Assistant Oct. 2018 to July 2020 Referral Coordinator: gathering information from insurance carriers to make certain patients will be cleared for specialty services. Providing support to the clinical staff in order to facilitate referrals for various services. Verifying insurance coverage and obtaining the authorizations needed for coverage. Entering referrals and documents in the system. Serves as administrative liaison and provides direct visitors, patients, staff, residents, and volunteers. Check, sort, and response to mail, emails, faxes, and other correspondences coming in or out of the office. Handle conflicts and problems with clients, check in patients and notify the staff, communicate and read policies and procedures, filing, take notes for supportive staff, and update patients records, print and file patients charts.Front Office insurance verification, check in and check out patients, collecting payments, scheduling, referrals, adding labs and testing to patient charts, and ordering all needed supplies for the office.Back Office obtaining vitals, triage patients, blood draws, urinalysis, allergy testing, injections, prepping patients, assisting doctor with procedures, vision testing, auditory testing, H Pylori testing, annual physicals (sport physical), ANS and Sudo testing. Texas Neurology Institute Arlington, Texas Medical Asst. Mar. 2018 to Oct. 2018 Recording patient vital signs, retrieving patient history, speaking with patients about treatments, assisting with exams, sanitizing medical supplies and disposing of materials that have been used. Inform patients about different treatments, prepare patients for EMGs, Neuo-Trax and Botox. Organize and clean waiting and exam rooms, maintain and buy materials and instruments.Medical City Dallas, Texas. Certified Nursing Asst. Oct. 2016 to Mar. 2018. Assist nursing staff with bedside patient care on Telemetry units. Patients' daily ADLs. Ensure the safety and well-being of patients. Communicate any changes in patients condition or behavior to nursing staff. Transport patients to and from dialysis, assist with walking, hygiene, and fooding.Kindred Hospital Dallas, Texas Certified Nursing Asst. Mar.2015 to Dec.2017. Assist nursing staff with bedside patient care on Med Surgery and ICU units. Report any changes in patients condition or behavior to nursing staff. Transfer patients to and from dialysis, assist with walking, hygiene, and fooding.Heritage Home Care Duncanville, Texas CNA/ Caregiver April 2014 to Dec. 2015 Provide nursing and nursing related services to residents/ clients. Maintain a home-like environment for residents. Ensure the safety and well-being of residents. Provide medication reminders. Transport to doctor appointments.EDUCATIONSpringpack Health Academy CNA 2023University of Phoenix Online 2020 to 2021Franklin D. Roosevelt High School Dallas, TexasHearts in Training Nursing School Garland, Texas BLS, CNA and CPR 2009 CERTIFICATIONNurse Aide 2009/2023BLS (Basic Life Support) and CPR 2015

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