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Candidate's Name , MBAEMAIL AVAILABLEPHONE NUMBER AVAILABLEPROFESSIONAL EXPERIENCEASSIST RXBusiness Analyst (Contract) May 2023 - Oct 2023Managed client communications and expectationsCollected complete and accurate business requirements from client to become subject matter expertDeveloped documentation that accurately reflects client needs and is clearly defined for Development and QA teams (i.e. business requirements, user stories, wireframes, functional specifications, test plans, etcCreated user guides for clients and end-usersShared knowledge and organized training for team membersPALM BEACH COUNTY SHERIFF's OFFICE Nov 2022 - May 2023Business Analyst (Contract)Demonstrated a clear working knowledge of the Business Analysis responsibilities, concepts and techniques as adapted by the organizationGathered and documented user requirements and created supporting documentationAssisted in User Acceptance Testing with business representatives when neededAssisted in implementation activities with business, prepared release notes and user guidesPerformed post implementation review and contributed to identification of lessons learnedProvided project updates including identification of issues and risksInformed Management of any facts, events or information that may impact project successWRIGHT SERVICE CORP May 2022 - Nov 2022Business Analyst II (Contract)Worked with PMO group and field staff to identify requirements for new time entry systemCreated flow of current time entry process to identify gaps and provide solutionsAssisted with the creation and implementation of test casesAssisted field staff with the creation of work plans to be entered into the new time entry systemFLORIDA POWER AND LIGHT (NextEra) Aug 2021 - Mar 2022Sr. Compliance / Business AnalystEnsured content of compliance policies and procedures are up-to-dateMaintained the Companys compliance intranet site as an education and informational sharing toolAssisted managers in the development and delivery of compliance trainingMaintained all electronic files, reports, filed documents related to compliance activitiesProvided oversight, analysis and guidance to employees and/or business unitsElicited, analyzed and validated business needs of stakeholders and translated into functional business requirementsCreated process models, specifications and diagramsCommunicated changes, enhancements and modifications to business requirements throughout project life cycleUNITED HEALTHCARE Sept 2019 - Jul 2021Sr. Business Analyst (Contract)Communicated with internal and external partners on data requirements, definitions and detailed file extract requirements and operational flow of Social Determinant of Health dataMapped patient assessment questions to appropriate diagnosis codes to determine the level of assistance required for the memberEnsured closure of the member assistance life cycle from need identification to fulfillmentSupported both internal and external customers to ensure data file accuracyDocumented findings and prepared recommendations for implementation of new systems, procedures, or organizational changesCITY OF WEST PALM BEACH Feb 2019 - Sept 2019Sr. Business Analyst (Contract)Led in developing and driving standard Business Analyst processes in the IT organizationDeveloped tools to translate business ideas in to implementable requirementsCreated requirements, process flow / organizational charts, departmental structure templatesUnderstood and documented the current state of multiple departmentsDefined and validated solutions that meet department needs, goals, or objectivesElicited and analyzed information from department stakeholders to determine needsFacilitated communication between business units, specifically between the department and ITProvided User Acceptance Test SupportANTHEM BLUE CROSS Nov 2017 - Feb 2019Sr. Business Analyst (Contract)Directed/led project teams comprised of subject matter experts, technical specialists and support staffServed as the point of contact for end to end requirements managementFollowed Agile project methodology by creating Epics and User Stories in JiraEnsured that the solutions developed satisfy the business needsOrganized and managed project documentation in Jira and ConfluenceWorked with stakeholders to identify future opportunities and enhancementsKORN FERRY / HAY GROUP - Philadelphia, PA Mar 2017 - Oct 2017Sr. Business Systems Analyst (Contract)Led JAD sessions with business teams to define, organize and document functional requirementsServed as the single point of contact for end to end requirements managementCreated process mapping documentation for new productsDocumented, prepared and presented process enhancement solutions to business teamsEnsured that the technical solutions developed satisfy the business needsPerformed UAT of features upon task completionOrganized and managed project documentation in Jira and ConfluenceWorked with stakeholders to identify future opportunities and enhancementsMCKESSON CORPORATION, King of Prussia, PA Feb 2016 - Sep 2016Sr. Business Systems Analyst (Contract)Defined and wrote detailed user stories and requirements for new application features and product functionality of proprietary softwareDocumented business requirements by utilizing flow charts, user manuals and use casesProvided end to end leadership of features from requirements gathering, review, approval and stakeholder demoWorking knowledge of Application Program Interface (API) protocolsMaintained requirement statuses in JiraPerformed UAT of features upon project completionUNITED BIOSOURCE CORPORATION, Blue Bell, PA Apr 2012 - Feb 2016Sr. Business Systems AnalystCaptured requirements from the business teams and translated into detailed functional action itemsDocumented business requirements by utilizing flow charts, user manuals and use cases and presented to stakeholders for approvalTrained staff on product / application protocols and usageCreated product / application user manualsMaintained matrix to trace requirement changes throughout the product life cycleActed as a liaison between the business teams and IT staffWorked with clients to create a data exchange process to transfer patient data by determining the appropriate file format, data elements and frequency detailsManaged data exchange process with third party vendors by acting as a mediator to track and resolve discrepanciesUsed SQL templates for data analysis, reporting and program supportSOFTWARE SKILLSPower Point, Excel, Word, Visio, SharePoint, Project, Whimsical, Balsamiq, Justinmind, Jira and RallyEDUCATIONLaSalle University, MBA, Business Administration