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Title Customer Service Human Resources
Target Location US-FL-Naples
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
CONTACTNaples, FL Street Address
Mobile: PHONE NUMBER AVAILABLEEMAIL AVAILABLEEDUCATIONNo Degree: Liberal Arts And GeneralStudiesMiddlesex Community College,Lowell, MANo Degree: English ProgramCertificateHarvard University ExtensionSchool, Cambridge, MAPROFESSIONAL SUMMARYHighly self-motivated individual with strong organizational skills, high-functioning communication and problem-solving skills, and a strong work ethic. Fluent in English, Brazilian Portuguese, and Conversational Spanish. Capable of working with minimal supervision, outstanding interpersonal and Customer Service skills with the ability to interact in a team environment; Self-starter with the ability to work independently; Ability to follow both verbal and written instructions effectively; Strong focus on critical production details with the ability to detect defects in quality; Capable of working productively with cross-functional teams employees representing various administrative functions.SKILLSFluent in English and BrazilianPortuguese; Spanish (conversational)Computer and Software Skills:Microsoft Office, Microsoft Outlook,Google Docs, Oracle, SOP, andMicrosoft Navision software trained.WORK HISTORYAugust 2023 - CurrentHuman Resources Coordinator, Naples Christian Academy, Naples, FLResponsible for maintaining Bookkeeping and confidentiality of sensitive information. Staff Time off request overview, managers with recruitment, maintain employee records, assist with payroll processing, and provide administrative support to all employees. Maintain accurate and up-to-date employee records and documentation. Serve as the main point of contact for employees, addressing and assisting with all staff needs and issues and managing employee health and benefit plans. Partner with recruiting onboarding and orientation process. Coordinates and verifies pre-employment background checks and annual training. She oversees new employee onboarding and training. Occasionally cover for Front desk/Receptionist personnel. Contribute to the growth and success of our team by providing support and assistance as needed. Ensure Staff work Ethic. Respectably represent the company and team.June 2010 - March 2013GMP/ISO Inventory Specialist, Cambridge IsotopeLaboratories, Inc, Andover, MAMaintain and update GMP/ISO inventory records for all finished goods, starting materials, and controlled substances, generating quarterly reports to DEA. Transact GMP/ISO materials using internal system Navision; Generate GMP inventory reports; Order GMP/ISO Raw Materials; Review incoming GMP/ISO materials; perform inventory reconciliation; Administer QC submissions and QC log Maintenance; Process/coordinate and resolve customer complaints. Assist with investigating and resolving customer/product issues for GMP/ISO products. Generate/print/distribute weekly and monthly complaint reports. Submit GMP/ISO raw materials to QC; perform weekly GMP/ISO raw material inventory check. Rotate GMP/ISO inventory to ensure the oldest lot is most visible to ensure FIFO. Perform monthly GMP/ISO checks when a new lot of GMP, CTM, or ISO product is released. Receive GMP 18O Water (both bulk and finished) to QC for testing. Perform monthly checks of Celtone Media, Spectra (media, and Thermo Media (RPMI-500 & DMEM-500). Comprise a list of items that need action(refiltering or disposal). Review/approve Navision Certificate of Analysis. She coordinated and held quarterly ISO department meetings. Assist the Quality Assurance department and initiate Deviation and CAPAS as required. Perform other related duties and responsibilities as may be necessary. June 2006 - February 2008Inventory Control Specialist, Nova Medical, Inc., Wilmington, MAOverall responsibility for the materials function including demand management, material procurement and expediting, inventory control, production scheduling; Develop and maintain productive working relationships with the company's suppliers; Assist in defining and implementing systems and processes supporting the flow of materials through the facility; Maintaining proper inventory balances; Monthly inventory reconciliation; Develop inventory strategies as products progress through their life-spans; Analyzes and schedules the production needs; Plans and monitors the availability of materials in inventory needed for use in production schedules; Tracks, reconcile and reports work order variances; Owner of inventory flow and physical stocking locations for inventory and non-inventory materials that are utilized in production; Monitors supplies, raw materials, work-in-process, and finished goods by various reporting methods; Cycle counts inventory, reconciles variances and reports performance metrics; Performs leadership role in annual physical inventory; Maintain technical understanding of products purchased. May 2000 - August 2003Annex Coordinator/Inventory Control, Abiomed, Inc, Danvers, MAMaintained the BVS annex area, including the requisitioning of all parts and supplies needed for the manufacturing of blood pumps and cannulas. Responsibilities included planning weekly production. Performed the monthly inventory of all parts and assemblies in the annex of the BVS clean room. Skills included epoxy mixing, start-up and shut down for cannula pouches and blood-pump trays, outflow bloodline and valve assembly, and the stripping process of all angioflex parts used to manufacture bladders and valves; Personally developed method of cleaning silicone tubing before use in production. This method cleaned the material more effectively and reduced the labor time by 90%. Responsible for the ultrasonic degreasing machines used in cleaning all applicable parts; Extensive interaction with management and other departments throughout the company; Worked independently and as part of a diverse interdisciplinary team. May 1995 - September 1998Administrative Agent IV, Hospital De Urgencias De Goiania, Goiania, GO, BrazilOversees the administrative duties of the facility. Responsible for moving patients through the intake and checkout process, ensuring that all the procedures, pulling the correct patient files to charting insurance information, are closely followed so that the medical team can concentrate on patient care, interact smoothly with health care professionals personnel, and helps out in back office area as needed. Assist with administrative tasks, such as scheduling appointments and managing patient records. Assisted with clerical functions, including photocopying, scanning, and faxing documents, and worked collaboratively with physicians to improve on-the-job administrative duties as applicable and ambulance personnel to better assist in transferring patients to other hospitals if necessary. September 1994 - May 1995Administrative Executive, Faria Imoveis LTDA. (REAL ESTATE AGENCY), Brasilia, DF, BrazilAnswers and transfers phone calls, screening when necessary. Coordinates and schedules travel, meetings, and appointments for the Executive Director and Department Directors. Prepares agenda and schedules for meetings. Provides backup support to the receptionist area when needed. Maintains filing system as assigned. Manage all activities for upcoming listings and listing management, including client updates on showings and client feedback. Build relationships to convert leads into appointmentscalendar management. Attend meetings, webinars, etc., and demonstrate excellent people interaction skills. Support the agents and team leaders to allow them to focus more on real estate and sales.March 1993 - September 1994Administrative Assistant - Front Desk, JAM Galeria LTDA. (ART GALLERY), Brasilia, DF, BrazilFront Desk Agent providing exceptional customer service. Duties included answering phone calls, directing them to the appropriate person or department, and taking messages as needed. Greet clients warmly and professionally in person and over the phone with excellent phone etiquette and strong communication skills. Assist with maintaining and organizing office supplies. Distribute packages and business mail. Provided administrative and clerical support, contributing to the team by accomplishing tasks as needed.

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