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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLEPHONE NUMBER AVAILABLEStreet Address Olive StApt Street Address
St. Louis MO Street Address
Summary of Qualifications Customer Service Remote user training/support Hardware and Software Upgrades, System Engineer, Network Technician Strategic Problem Solving Strong Attention to Detail Effective Verbal and Written Communication Ability to build and cultivate external client relationship, to listen and reflect in documentation as requests. 1,000+ hours in Information Technology training and experience Certificate degree in computer science. Microsoft and Security Certified in Infosec awareness, POS fast start series, Above property solutions and Business Computing policy and Guidelines.Work experiencePOS ImplementationToast/Contractor - CurrentMay 2021 currently Conducted remote site assessments to determine the networking needs for clients prior to installation. Install/Configure Toast hardware including tablets, printers and other peripherals Worked with restaurant owners and staff to create best practices for managing their daily restaurant operations such as management of labor and food costs, table turn time and guest relationships. Run training sessions with front of house, back of house and restaurant management Ensure the transition goes smoothly and assisted with remote Go-Live support and guide the customer by providing troubleshoot problems/resolution and follow-up training if necessary. ImplementationSHIJI ( Infrasys ) POSJun 2019 - Sep 2021 Build point of sale database to the client's requirements. Co-developed databases with lead implementation specialists. Interface with 3rd party systems & personnel to provide additional functionality to the point of sale system, program interfaces to support credit card and Hotel room charge transaction types. Setup training schedules & coordinate with management & staff to compile system needs, provide training classes for management, accounting, and front-end staff to understand the use of POS system, & on reporting software & layouts. Great abilities to work under pressure in a busy environment and have an aptitude for logical problem-solving, taking ownership until resolution. Provide live support to management & staff after a successful installation. ImplementationAGILYSYS ( Infogenesis ) POSMay 2018 - Apr 2019 Lead Implementation Specialist on F&B, Casino, Art Museum, Park and recreation projects. POS/ Flex tablets/ Kiosk/Rguestpay/ Elavon Credit Card processing. Champion Infogenesis versions 4.4.10, 4.4.11, 4.5.0, 4.5.1 Knowledge of database platforms, experience relating to Inventory Procurement, Property Management Systems, Point of Sale solutions, and Accounting practices. Performed onsite installation and training services for implementation of Agilysys software (InfoGenesis) and inventoried hardware products. Configured and tested system configuration in order to maximize efficiency and provide operational consistency. Worked with Project Management and Integration Team to ensure all applicable interfaces and integration components are scheduled and tested. Identified and managed project scope. Ensure that project documentation is sufficient and clear and concise to ensure that all parties are aware of required project tasks and milestones while working with Project Management to manage project risks and establish effective communication plan for escalation process and provide solutions for issues resulting in project scope change. Skills of learning new products and processes quickly, balanced multiple priorities, and develop a solid understanding of Agilysys products (hardware and software) in all vertical markets. Prepared training materials and conducted training sessions. Live monitor operations by providing end user assistance for the various business cases where the Agilysys product line is implemented. Completed Agilysys Xpert Course IG100: InfoGenesis POS Fast Start Series, Above Property Solutions.ImplementationORACLE / MICROS / Audio Systems INCDec 2014 - May 2018 Conduct initial site-survey, troubleshoot Software and Hardware, upgrades and installations (varying from1-49 workstations) . Champion Simphony1.x/2.x, RES 3700 and Oracle Cloud services to assist end users in the learning, use, analysis, design, development, testing and maintenance with timely delivery against aggressive deadlines. Programing in EMC (Enterprise Module Console) levels and in Data Shellbase. Architecture and integration of data warehouse combining many data sources into one coherent model for enterprise reporting. Developing enterprise reporting strategy for clients with multiple disparate point of sale system. Set up ONQ (Room Charges), SQL servers and set up workstations. CAL (Client Application Loader) software/hardware on POS (Point Of Sale) Set up and delivery of training (Management and team members) Provide technical support, and run reports to determine malfunctions that continue to occur for incoming case #s issues, (Remotely) Investigated reported issues and walk customers through scripted service protocols Live support, train Workstation/computer users. |
