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Title Customer Service United States
Target Location US-PA-Altoona
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Candidate's Name
Street Address , United StatesPHONE NUMBER AVAILABLEEMAIL AVAILABLEProfessional Summary* 35 years of retail experience.* Manager Jewelry 7 years 1.2 million sales* Training Supervisor JCPenney 5 years* Dependable, dedicated.Skills+ Team management + Communications* Relationship development * Team building* Stocking and replenishing * Skilled in [Software] Risk management processes and analysis * Customer service* Self-motivated * Staff developmentEducationBusiness Administration - Associate of Arts - 1988Mount Aloysius College - CressonWork HistoryLead Merchandiser - October, 2022 to PresentAnderson Merchandisers - Plano, Texas* Promoted seasonal products and trends to ensure efficient stock movement.* Used established planograms to arrange consistent shelves, bins, and racks at [5] locations.* Checked the quality of the merchandise and set up a proper display area on the floor.* Work independently, travel between stores on a daily basis .* Stores included : Walmart, Target, Sams Club, Martin Grocery, Ulta.* Mobile device has everything for the job, personal schedule, merchandising task for each store .Merchandise Supervisor - January, 2020 to October, 2022Burlington - Altoona, PA* Devised schedules and delegated merchandising tasks in order to meet stringent deadlines.+ Adhered to the company's merchandise standards with all displays and promotions.* Oversaw a team of up to [15] merchandising employees and ensured that company standards werefollowed.Sales Supervisor - January, 2016 to February, 2022Macys - Altoona, PA* Coached a [20]-person sales team on how to use effective sales techniques and provide excellentcustomer service.+ Improved merchandising and promotional strategies to increase customer engagement and sales. Focused on completing timely performance evaluations, providing positive feedback, and rewardingsuperior performance when recruiting and retaining top talent.Store Supervisor, Jewelry Manager - January, 1988 to April, 2016JCPenney - Altoona, PA* Greeted customers and assisted them with product questions, selections, and purchases, both in-storeand online.* Increased earnings by achieving sales goals, improving customer service, and sticking to+ Increased earnings by achieving sales goals, improving customer service, and sticking to team* Assisted customers in locating and selecting merchandise in any store department.* Assisted customers in completing purchases, locating items, and enrolling in reward programs in orderto increase customer loyalty, satisfaction, and sales.* Individual employees were assigned jobs based on their previous training, current abilities, and generalknowledge.* Recruited, hired, and trained new team members for store and commissioned selling associates forJewelry .* Devised and optimized schedules in order to maintain coverage and service levels in line with anticipateddemand.* Created and updated weekly work schedules to meet coverage requirements, taking into account factorssuch as expected customer levels, planned promotions, and individual employee strengths.

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