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Title Customer Service North Carolina
Target Location US-NC-Rutherfordton
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Candidate's Name
Street Address  u H: PHONE NUMBER AVAILABLE C: PHONE NUMBER AVAILABLE u EMAIL AVAILABLECareer SummaryEstablished With State and Local Agencies II Oral and Written Communication Skills Financial Operations Development & Training IIInventory Control Customer Service Client Confidentiality Problem ResolutionDedicated Child Care Family business owner with over 20 years of experience working with children and their family. Thorough understanding of making budgets, state and local regulations, and the importance of clear communication with parents. With a degree in both Early Childhood Education and Accounting, I have a deep concern for the welfare of the children of our state.Professional ExperienceSELF-EMPLOYED, Greensboro, NC [1994-Present]Owner/Founder- Lindas Day CareStarted daycare from ground up for 8 children, including composing yearly contracts and maintaining records for enrolled clients. Achieved 4 star status through the state.Ensured state/local regulation compliance 99-100% by maintaining all training records and assuring up-to-date certifications.Budget creation by overseeing monthly budget and year-end processes.Strong business understandingFortified childrens nutrition by scheduling/preparing daily healthy meals under state USDA food program.Educated children by participating in Creative Curriculum, scheduling daily activities, and teaching/preparing clients for school.Retained children and achieved waiting list status by educating clients, providing open door policies, maintaining communication with parent(s), and keeping up-to-date on child development.Strengthened client confidentiality by maintaining daily logs for children, communicating with parent(s), and facilitating conferences.Maintained client safety as top priority by being CPR, First Aid, and AED certified, completing state fire department inspections, implementing monthly fire drills, and facilitating discussions of importance of safety, including fire/tornado/bike/road dangers. Stored all cleaning supplies/medicines in locked box at higher level.Resolved issues/problems by effectively communicating with children involved and parent(s).LITTLE CAESARS PIZZA, Greensboro, NC [1992-1994]Training ManagerRecruited to direct daily operations for pizza store with $725,000 in annual revenue, including recruiting/training new managers for three stores.Boosted inventory management by counting/logging/ordering all stock.Improved daily operations by developing staff schedules and creating new employee paperwork.Enhanced staff development/performance by training employees in time management and customer service.Assured staff trainings were current by maintaining all employee records.Increased company profit by serving as Interim Manager for under-operating stores and aiding in turn around.Education, Credentials, Certifications, & Professional AffiliationsWWESTERN CAROLINA UNIVERSITY- Bachelor of Arts in Early Childhood EducationEmphasis in Special EducationDate of Completion: December 2014GUILFORD COLLEGE  Bachelor of Science in AccountingEmphasis in Money/Finance & BusinessDeans ListDate of Completion: May 2011CREDENTIALS  Early ChildhoodCERTIFICATIONS  CPR, First Aid, & Automated External Defibrillator (AED)NORTH CAROLINA INSTITUTE FOR CHILD DEVELOPMENT  Member

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