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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLEProfessional SummaryIT Professional with 20 years as a System Administrator and Technical Lead with a results-oriented approach in current server technologies providing systems administration, maintenance, and daily end user support.Solid team player and team leader with the ability to work in a fast pace environment.EducationCISSP Training InfoSec Institute Online Comptia Linux /LPIC-1 CertificationCompTIA Security+, Network+Masters of Business Administration: 2014 Aspen University - Denver, ColoradoBachelor of Business Administration: 1990 NC Central University - Durham, NCCertifications and TrainingComptia Linux+/LPIC 1Health IT CertificationCertified Internet WebMasterA+, Network+, Security+Microsoft Certified Professional, Windows XPPCI DSS TrainingIBM z/os 390TSOMVS /CICS/RACFHIPAASeeburgerOKTACyberarkSeeburgerWork HistorySystems Support Analyst 11/2023 to PresentThe Select Group/First Citizens Bank Raleigh, NCBatch scheduling Control M Incident Management
System outages, digital Banking outage, Infrastructure network issues, Bridge Calls, ATM Support. Mainframe Mainframe experience such as ZRS mainframe, IPO, CICS, Mainview or Megamon Batch scheduling Control M, CA Autosys, TWS, Zeke Incident Managemt System outages, digital Banking outage, Infrastructure network issues, Bridge Calls, ATM Support.This position provides advanced operational support within the Banks Command Center. Monitors and operates the mainframe, ATMs, network, and open systems to facilitate ongoing functionality and efficiency.Ensures online network, operation, and batch production schedules are continuously met.Responds to Tier 2 monitored events, incidents, and reported issues. Supports the assigned shift by facilitating workflow, performing validation duties, overseeing hardware and software resources, and reducing operational risk.Business Operations Engineer- 11/2022 to 11/2023Peraton/Agreeya Raleigh, NCMonitoring and remediating issues with alerts and notifications to support servers and other application tools using Seeburger, ServiceNow and SplunkEvaluate information security risk in context of business environment and industry requirements ensured encryption and key management, anti-virus and malware, secure system development, identity and access management, vulnerability, physical access controls, penetration testing, file integrity monitoring, logging, and information security policyWorked on Tivoli Workload Scheduler to maintain backups.Used Service now for ticket managementSupport Mainframe IFT/AFT File format and monitoring.Responding to alerts related to file transfer AFT/PTR/AS2 Certification issues or other data issues, and remediating these alertsAssisting partners via email and phone to resolve transfer issues which could be related to server, network or other infrastructure components.Technology Support Tier 2- 11/2020 to 11/22022HCL/Wells Fargo Raleigh, NCConduct information security assessments using industry accepted best practices and approaches to support business goals and objectivesEvaluate information security risk in context of business environment and industry requirementsEensured encryption and key management, anti-virus and malware, secure system development, identity and access management, vulnerability management, physical access controls, penetration testing, file integrity monitoring, logging, and information security policy.Monitor operations for regulatory compliance by conducting routine and ad hoc internal compliance audits and monitoring.Review, updated policies and documented procedures.Evaluate infrastructure and identified systems in scope for PCI-DSS compliance.CIS Cyber Engineer II, 08/2015 to 11/2020BB&T now Truist Raleigh, NCSupported IBM MVS system support as RACF Security Administrator running batch jobs, (JCL) Job Control Language, support and troubleshooting.Responsible for administering identity and security access for user and functional accounts within Mainframe platform residing in RACFActive Directory Administrator and LDAP supporting over 8,000 associates with Information Security administration functions such, account setup, modification and terminationIdentity Access Management (IAM), Access Review, PAM Privilege Access Management and SOX data compliance support including problem-solving and project management.Resolution of production break fix issues and root cause analysis, Application maintenance, Process improvements and System documentation, technical diagrams.Administer Access via Microsoft Active Directory 2008/2012Oracle Identity Access Management Administrator- supports IAM System, Oracle Identity Manage Okta, SailPoint, ForgeRock, CyberArk, RSA SecureID, Checkpoint, Password Vault, SQL, Powershell, Multi Factor Authentication (MFA) Linux/Unix Administrator supports AIX/Linux user, create userids/groupApplications Systems Support Analyst, 06/2004 to 08/2015Wakemed Hospital Raleigh, NCCustomer Single Point of Contact (SPOC) - co-ordinate application troubleshooting with customers to resolve fault within the prescribed SLASenior technical resource for all systems support components including Windows 2003/2008 Server, Windows 7 system, Mainframe OS 390, Unix and many proprietary medical systemsAdhered to installation guidelines, application documentation and industry best practices in order to deliver quality service, Written and Oral CommunicationSupport of over 4,000 users who utilize remote access solutions via VPN - VMWARE and terminal services, Team collaboration to compute Company IT IniativesCreated and Developed a Technical Resource Online Manual to assist Helpdesk personnel efficiently resolve issues timely saving valuable resource time, faster response time to the customer, reducing escalating problem tickets that are resolved upon initial contactTechnical services support LAN and WAN connectivity issues routers and switchesMonitor Hospital systems, performance monitoring, load balancing and measurementsPerform advanced Active Directory functions, JCL queries, CA-7 Monitoring and Tivoli system Monitoring. Nightly IPL, TSOAccess software updates, drivers, knowledge bases, and FAQ resources on the internet to aid in problem resolution by conducting research, taking update on trends,Develop help sheets and FAQs for end usersSet up and configure PCs workstations and user interfaces, either through virtual machines in a VDI or physical environmentConfiguring and troubleshoot file, share access, security and permissions across the networkPerform scheduled maintenance, upgrades and patches to servers and or software applications |
