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Contact Center Representative Resume Kan...
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Name Available: Register for Free
Title Contact Center Representative
Target Location US-MO-Kansas City
Email Available with paid plan
Phone Available with paid plan
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                                         Candidate's Name
                          PHONE NUMBER AVAILABLE | EMAIL AVAILABLE

 I am a sincere and experienced individual who strives to help those around me reach their full
     potential. While also developing and transforming myself along the way. I blend well in
      multicultural environments and strive for better performance as I grow professionally.

Skills:
          Analytical & detail-oriented
          Adaptability
          Flexibility
          Time management
          Communication
          Problem-solving
          Human resources
          Bilingual
Education:

Bachelor of Science in Justice Systems (Business Admin)                     December 2021
Truman State University                                                     GPA: 3.0/4.0

Experience:

Walgreens.co; Management Intern to Emerging store manager, phoenix AZ
May 2022 - present

          Responsibilities include; recruitment, hiring, performance management, and discipline of
          direct reports to ensure teams are engaged and performing their duties to achieve
          company deliverables.
          Engages customers and patients by greeting them and offering assistance with products
          and services. Also resolves customer complaints promptly.
          Supervises the operation of the store and team members, including assigning daily
          activities, delegating tasks to team members, opening/closing/changing shifts, approving
          time records, time off, and managing other scheduling conflicts to ensure proper team
          member coverage.
          Being able to control the store cash management and overseeing all aspects of
          bookkeeping.
          Being able to collaborate with the Store Manager to identify sales opportunities and gain
          insights to ensure the growth and performance of the store.
          Manages team member performance by assigning responsibilities, developing
          performance plans, setting goals and expectations, observing performance, and
          providing feedback.


Volunteer: bridge the gap foundation                                              April 2015 -
June 2016
    Talking to people about the importance of recycling, separating the products
    brought in by the people, and inspecting the bins to ensure everything was done
    neatly and correctly.
Volunteer: Community Center (homeless shelter)                        May 2016 -
    Feeding the homeless community and providing them with counseling when
    needed for their overall mental health.

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