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PHONE NUMBER AVAILABLE EMAIL AVAILABLEEDUCATIONMadonna University Livonia, MIMaster of Arts, Master of Higher Education Administration Western Michigan University Kalamazoo, MIBachelor of Science, Family and Child DevelopmentWORK EXPERIENCEWashtenaw Community CollegeAcademic Advisor Sept. 2020 - Present Serve as a cross-trained front-line representative provides customer service support to 100-250 students through email, chat, phone, Zoom and in-person to provide a high level of service and assistance in real time and facilitate the use of virtual waiting line technology. Provide 100-250 students t services support including, but not limited to assisting students with applying to the college; resolving financial concerns related to payments, holds, refunds, appeals or financial aid; support advising triage; facilitate and troubleshoot registration and add/drop issues; provide graduation information Work closely with student and academic services teams to assist with various student initiatives, programs, and projects. Demonstrate a high level of critical thinking to research solutions to questions or issues and effectively communicate action items to customers. Communicate in a clear, concise and timely manner. Document all interactions in appropriate student management system and run reports or interpret data as requested. Maintain confidentiality to process enrollment and financial information in compliance with Family Educational Rights and Privacy Act (FERPA) provisions. Knowledge of current federal, state, and institutional programs, regulations, policies and procedures. Attend area departmental training and functions on and off-campus and assist with projects and events as requested.Madonna UniversityAcademic Curriculum Coordinator Sept. 2019 - May 2020 Supported Upward Bound (TRiO) program serving low-income, first-generation youth with activities and guidance to provide opportunities for pre-collegiate academic success Responsible with getting recruiting students who are eligible for the service Review career goals with students and help them follow the proper track to reach their goals Meet with students regularly to review degree progress and graduation requirements Review placement tests and certifications with students to ensure they are fulfilling requirements and placed in the proper classes or programs Keep up with registration deadlines and help make sure students register on time Assist students with any changes in their course of study Attend college fairs to meet with potential students Participate in the student identification and qualification process for courses and graduation Assist institution with audit preparedness Ensured adherence to academic institution accreditation guidelines Supports student recruitment, retention and awareness strategies Western Michigan UniversityAssistant Teacher- Ever Brook Academy in West Bloomfield Township May 2017 August 2019 Assist with day-to-day task with the lead and co-lead teachers in a preschool classroom activities Assist in weekly meeting with teacher and parents Assist with lunch and naptime for students to improve attention span in classroom Manage the development and implementation of institution corrective actions needed to address Manage the development and implementation of institution corrective actions needed to addressWestern Michigan University Health Center Jan 2017 - April 2018 Fighting Ignorant and Rape through Education (FIRE) Event coordinating such as Take Back The Night (TBTN) Assist in Sexual Assault Awareness Month Program (SAAM) Co-facilitating bystander intervention training for students and faculty Researching diversity and inclusion Lunch and learning (historical oppression of Marijuana and other drugs) Educate Students on sexual assault, hate, violence, and discrimination SKILLS Salesforce.com Banner 8&9 |
