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Title Customer Service Representative
Target Location US-IN-Monticello
Email Available with paid plan
Phone Available with paid plan
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EMPLOYMENT HISTORYDEC Street Address  - PRESENTShift Lead, Papa John&#Street Address ;s, Monticello IN.APR Street Address  - DEC 2023Customer Service Representative, Family Express, Monticello IN MAY Street Address  - JUL 2023Assistant Manager, Casey's Country Store, Monon IN SKILLSProblem-solving Time managementAdaptability Critical thinkingLeadership NegotiationCustomer service TeamworkOrganization Attention to detailSales Project managementEDUCATIONJUN 1976 - JUN 1980General Stuies, Lake Central Highschool, Dyer IN7849 E. Dale Court, Monticello, 47960EMAIL AVAILABLEPHONE NUMBER AVAILABLELISA KAMERPROFESSIONAL SUMMARYShift Lead with over 6 years of progressive experience in managing operations, training teams, and enhancing customer satisfaction across various retail environments. Proven ability to streamline operations, manage inventory effectively, and lead teams to exceed performance goals. Skilled in cultivating collaborative environments, resolving customer issues swiftly, and driving continuous improvement through feedback and detailed analysis. Manage daily operations, ensuring smooth workflow and timely pizza deliveries. Train and mentor new team members, fostering a collaborative work environment. Resolve customer issues promptly, enhancing overall satisfaction and loyalty. Monitor inventory levels, reducing waste and ensuring product availability. Implement safety protocols, maintaining a secure and efficient workplace. Assist customers with purchases and inquiries, resolving issues to enhance satisfaction and loyalty. Processed transactions efficiently, reducing wait times and increasing customer throughput. Trained new staff on customer service protocols, improving team performance and cohesion. Implemented feedback systems, leading to measurable improvements in service quality. Eager to master new skills and contribute positively to team goals. Enhanced transaction accuracy, ensuring precise customer billing. Mentored over 10 new hires, fostering a collaborative team environment. Managed daily store operations, increasing sales and improving customer satisfaction through staff training. Boosted team efficiency by 20% through streamlined workflow. Elevated sales by training staff, enhancing customer satisfaction at Casey's Country Store. Cultivated a supportive team atmosphere that led to improved operational performance. Meticulously managed store logistics, significantly boosting team productivity and service quality. Spearheaded inventory management, reducing waste by 15%. Enhanced store layout for optimal flow, increasing customer throughput.

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