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Click here or scroll down to respond to this candidateCandidate's Name
Laurel, MD PHONE NUMBER AVAILABLE EMAIL AVAILABLECONTRACTS SPECIALISTSeasoned Contract Specialist offering a rich blend of interpersonal, organizational, and problem-solving aptitudes honed over years of hands-on experience. An adept user of Microsoft suites bolstered by a profound understanding of advanced technical software. A recognized leader in multiple company resource groups, I bring expertise in strategically scheduling work, setting informed deadlines, periodically revising plans, leading negotiations to align with best interests, both technically and financially, and providing insights on contracting matters and formulating policies and procedures. AREAS OF EXPERTISEPrecision and Attention to Detail Superior Interpersonal Communication Efficient Multitasking Collaborative Teamwork Dependability and Responsibility Strategic Decision-Making Time Management Mastery Active and Empathetic Listening Proficient in Data Entry Gui & Wizard Software Expertise Critical Analytical Thinking Solutions-Oriented Problem Solving Training and Personnel Development Email & Chat Support Liaison PROFESSIONAL EXPERIENCEAVIS/BUDGET GROUP 2021 PresentCAR RENTAL AGENT Orchestrated the efficient management of multifaceted tasks in a bustling, customer-centric environment. Swiftly and adeptly addressed customer queries, educating on products and services to ensure informed decisions. Radiated warmth and enthusiasm in every customer interaction, diligently striving for impeccable service delivery. Tactfully and professionally managed customer concerns, consistently enhancing brand loyalty through resolutions. Consistently elevated operational efficiency by acquiring and applying new skills and best practices. COMCAST CABLE COMPANY 1998 2023CAR RENTAL AGENT Championed customer support, swiftly diagnosing technical hitches and ensuring customer satisfaction. Leveraged ticketing systems, optimizing the workflow and ensuring timely addressing of support requests. Navigated call landscapes with grace, extending unrivaled email and chat-based support to a diverse clientele. Seamlessly integrated Salesforce CRM into overarching support structures, enhancing the efficiency of customer-centric operations. Directed support staff, nurturing an environment conducive to professional growth/consistent peak performance.EDUCATION & PROFESSIONAL DEVELOPMENTWoodlawn High School Center For Pre-Eng. Res.Baltimore, MD // High School DiplomaWESTERN VO TECHNOLOGYCatonsville, MD // Data Entry |
