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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Canton, OH Street Address
Customer-oriented Parts Manager with over 15 years of experience in business operations and sales support to meet customer demands. Resourceful leader with solid background in Parts Specialist management. Understands needs of retail customers and service professionals and can flex accordingly to deliver support for different requests. Experienced recruiting leader well-versed in finding qualified candidates to close workforce gaps. Proficient in both offline and online recruitment strategies. Desiring a long-term position with the opportunity to grow with the team. Supply OrderingOperations ManagementEmployee TrainingCustomer Service ManagementTeam DevelopmentPOS SystemsShift SchedulingRecruiting and Hiring ProcessInbound and Outbound calls Commercial Customer Service Cash ManagementDelegating WorkStore General Manager Advanced Auto Parts - Canton, OH 09/2019 - Current Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked. Provided feedback to team members on their job performance and identified areas of improvement. Implemented successful business strategies to increase revenue and target new markets. Initiated disciplinary action when necessary according to company policies. Completed thorough opening, closing and shift change functions to maintain operational standards each day. Hired and trained new employees.Prepared weekly schedules to verify proper floor coverage within fiscal guidelines. Established performance goals for employees and monitored progress towards those objectives. Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments. Reviewed daily store activities including cash flow management, expense tracking and shrinkage control. Built relationships with key customers and stakeholders to grow business networks and locate new opportunities. Strengthened work flow productivity by hiring, managing and developing top talent. Delegated work to staff, setting priorities and goals. Built customer confidence by actively listening to concerns and complaints and quickly resolving issues. Reordered inventory when supplies dropped below predetermined levels. Established store tactics and strategies to achieve operational performance and sales goals. Oversaw inventory management through cycle counts, audits and shrinkage control. Assisted customers in selecting appropriate merchandise based on individual needs and requirements. Planned monthly work schedules to ensure adequate coverage during peak business hours. Resolved customer complaints promptly via Outbound Calls, Email or In Person while maintaining excellent customer service standards.Provided leadership, insight and mentoring to newly hired employees to supply knowledge of Company. Formed and sustained strategic relationships with clients. Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.Parts Specialist O'Reilly Auto Parts - Canton, OH 10/2017 - 08/2019 SummarySkillsExperiencePerformed quality control inspections on parts and packaged parts for delivery or sale. Contacted satisfied customers to offer additional services. Performed complimentary services, battery installation, testing and wiper installations. Organized and labeled parts to ensure easy identification and retrieval. Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.Process Assistant Amazon.com Fulfillment Center - Breinigsville, PA 11/2013 - 09/2017 Resolved customer inquiries promptly by providing timely updates on status of requests or orders. Responded to customer issues to provide immediate resolution and improve retention. Provided technical assistance during system upgrades or maintenance activities as needed. Universidad De Puerto Ric Rio Piedras, PR 12/2004 Some College (No Degree): EducationTop 3 store for 2 years in the District.Goal Standard Assessment Over 80% for 2 Years.English:ProfessionalSpanish:ProfessionalReferences available upon request.Education and TrainingAccomplishmentsLanguagesReferences |
