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Click here or scroll down to respond to this candidateCandidate's Name
PROFILEI am a relentless and dedicated professional committed to achievingexcellence in every endeavor. A confident asset with a focus on growth, stability, and realizing potential. Throughout my career, Ive built a strong foundation and consistently emerged as a front-runner through continuous growth. I believe in ongoing accomplishment and strive to enhance my skills daily. My experience is vast including management, social media, blogging, and education.EXPERIENCEManager Norvax a Division of GoHealth January 2022Present Led a remote team of 12 Insurance Advocates, implementing live call monitoring, industry knowledge sharing, and performance reporting increasing performance by nearly 10% overall. Promoted in September 2023 after 1.5 years of outstanding performance in the same corporation. Introduced an industry knowledge initiate within 60 days, enhancing team confidence and performance by emphasizing product understanding. Collaborated with upper management to refine scripts and improve agent performance, resulting in increased daily numbers and significant cost savings. Conducted deep dives into performance reporting, identifying and rectifying areas for improvement, saving the company tens of thousands of dollars. Sought after by peers for input on script development and concepts due to experience in software development and advocacy roles. Script modifications increased performance by nearly 30%. GoHealth Insurance Advocate Excelled in a remote role, quickly becoming a top performer within six months. Shared expertise with upper management, leading to weekly invitations for screen sharing and shadowing sessions increasing overall confidence and accuracy. Demonstrated patience and focus while awaiting recognition, ultimately being promoted to a management role in September 2023. Cousins Cakery Co-owner General Manager 2019-2021 After our corporation was acquired, we adventured into the restaurant industry. I co-owned and operated an award-winning food truck and PHONE NUMBER AVAILABLEEMAIL AVAILABLEOrlando 32806subsequently a successful 3,000 square foot restaurant with full service liquor bar. Our restaurant was started from the ground up. We started with an empty building that came with nothing but a hood. We had to purchase all equipment including furniture, appliances, etc. Planning was essential to get the most from the space we had. Oversaw all DBPR licensing for our staff while on the management level. GM duties including staffing both front and back of the house. In addition, I maintained food inventory and ordering. Worked very closely with my executive chef to create an urban themed menu while focusing on a quick turn. We were award winning and recognized as Top 25 New Restaurants in Orlando. Scheduled events to take advantage of our outside clearance which included themed dinner and dance nights. Achieved rapid acclaim, along with recognition on Yelps Top 25 Best of Orlando and coverage in The Orlando Sentinel, within the first few months of operation. Menu items included gluten free and vegan options inviting a vast customer base due to our versatility. Succumbed to challenges posed by COVID-19, leading to the closure of the business.CellTuck Director 1999-2019 (Acquired) Founded and built a leading software development company serving the RV and Marine industries with zero experience. Directed a team of 38 employees, managing both on-site and remote sales, field representatives, and administrative staff. Established a 20-seat classroom for client training and education, conducting quarterly bootcamp programs. Oversaw the acquisition of major accounts, including Camping World, and facilitated the development of automation software servicing hundreds of RV dealer clients. CellTuck was an industry trendsetter and we remained unmatched during the life of the company. We were one of the first providers to offer video back in the 90s. We quickly grew due to our continued innovative movement. CellTuck was a frontrunner industry wide. I was often invited to host educational keynotes during conventions which included marketing and sales strategies, methods, and techniques. Our client base maintained a strong organic presence due to our content methods and archiving. After decades of servicing the RV and Marine industries, CellTuck was acquired. Angela remained in close contact with the client base ensuring that the transition was smooth and event free.EDUCATION ST. ANTHONYS COMMERCIAL BUSINESSLEHMAN COLLEGESKILLS Strong and outgoing leadership qualities Team Management Performance Optimization Industry Knowledge with a passion to educate Script Development Social Media and Blogging Event Planner & Organizer Staff Scheduling Inventory Management & Control Data Analysis Cost Reduction Strategies Client Relations Word, Excel, Powerpoint, and basic Photo ShopAWARDS Top Performer (Received at minimum weekly GoHealth/Norvax) Top Manager (Compassion Award) Top 25 Restaurant Orlando (YELP) Best of Show (SIX TIME WINNER Food Truck Crazy) Best website development Marketing Strategies |
