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Click here or scroll down to respond to this candidateCandidate's Name
Social Security DisabilityOxon Hill, Maryland, United StatesPHONE NUMBER AVAILABLEEMAIL AVAILABLEWORK EXPERIENCEFebruary 2014-April 2024Social Security DisabilitySocial Security AdministrationOxon Hill, Maryland, United StatesWent on Social Security Disability due to condition that has become minimal. I have regained ability to work again. July 2013-February 2014Order Implementation CoordinatorVerizon BusinessAshburn, Virginia, United StatesWorked on router upgrade project replacing existing router with new router. Entered critical information into Verizon's database to create/issuance of service order to initiate router upgrade. I utilized my customer service and problem solving skills by interacting with field technicians in solving critical matters that interfere with installation of new router. August 2007-July 2013Family CaregiverHomeOxon Hill, Maryland, United StatesTook leave of absence from telecom career to take care of my mother with Alheimers. August 2006-August 2007Implementation CoordinatorVerizonAshburn, Virginia, United StatesWorked on project of upgrading USPS offices nationwide from DSL service to 768k Frame Relay service. Utilized my customer service skills to by initiating upgrade phone calls to USPS offices to perform site survey. I entered critical information into Verizon database and created change/install orders which I tracked to ensure certain milestones were met on timely manner. I also utilized my problem solving and customer service skills in handling escalations when progression of service order was interrupted.May 2006-July 2007Service Implementation SpecialistSprint Nextel CorporationReston, Virginia, United StatesUnbundling of SOTS billing records to provide detailed accounting of telecom services. I was Project Manager of 5 contractors working on project. I provided daily updates on project progression, assignment of records to be processed. I also handle escalations that impacting productivity. June 2002-March 2006Fiber/IP Capacity ManagerIntelsat Global Service CorporationWashington, Washington, D.C., United StatesResponsible for provisioning and implementation of Network Telecom services. My responsibilities included close interaction with both domestic and international telecom companies utilizing my customer service and problem solving skills in solving internal/external issues impacting implementation of telecom services. June 1996-May 2002Circuit Provisioning Specialist/Team LeadCable & WirelessVienna, Virginia, United StatesResponsible for domestic network provisioning/design of telecommunications services. My job duties included interacting with RBOC(Reginal Bell Operating Companies) in customer service manner to ensure that telecom services were delivered in timely manner. I placed order with the RBOC's in database and tracked them to ensure timely completion. I answered customer calls both internal/external impacting turn up of telecom circuits. I also utilized my problem solving skills in resolution of critical issues impacting service completion. I was also team lead to seven Switched Circuit Provisioners and advised them on resolution of critical problems affecting service requirements. June 1995-June 1996Senior Customer Support SpecialistGlobal One CorporationReston, Virginia, United StatesProvide first level diagnostics for international circuits. My job duties included first level diagnostics of Frame Relay and X25 protocol international circuits. I utilized my customer service and problem solving skills to troubleshoot to ensure that service was not degraded in the network.January 1992-May 1995General ContractorOffice TeamHouston, Texas, United StatesWorked various positions in telecommunications and customer service with following companies: Wiltel Long Distance Services, City of Houston TX and United Parcel Service. August 1978-December 1991ExpeditorAT&THouston, Texas, United StatesExpedited/Coordinated telecom equipment for commercial customers critical needs. Utilized my customer service and problem solving skills to determine origin and resolution of telecommunications system equipment needs. I worked with field technicians and Material Service Locations in ascertaining required equipment to resolve customer outages. Before my assignment in Houston TX I worked most of my career with AT&T in Fairfax, VA. I provisioned telecom services for AT&T customers. I utilized my customer service and problem solving skills by interacting with domestic RBOC companies in provide local telecom services. I also utilized my customer service skills by interacting with both internal departments in solving critical service issues.EDUCATION1974-1977General DiplomaParkdale Senior High SchoolRiverdale, Maryland, United StatesGeneral StudiesWORK AUTHORIZATIONI am authorized to work in the following countries: United States |
