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Click here or scroll down to respond to this candidateCandidate's Name
Central Indiana PHONE NUMBER AVAILABLEhttp://LINKEDIN LINK AVAILABLEWORK RELATED ATTRIBUTESArticulate, reliable, professional, organized, detail oriented and self-motivated.Able to develop and implement solutions that deliver bottom line results for the company.PROFESSIONAL EXPERIENCEK & L Limited dba Petes Service Center, 2525 E. 56th Street, Indianapolis, IN 46220Position: Independent Contractor (May 2023 Present)Contracted by the company president to document policies and procedures for Petes Service Center and Petes Storage & Restoration, Inc. Procedural development required evaluating the existing vehicle service processes and advising on improvements to support cost savings. In addition, performed operational/physical vehicle inventory audits and operational support services including human resources management.Byrider Franchising, Inc., 12802 Hamilton Crossing Blvd., Carmel, INPosition: Policy & Procedure Manager, Compliance Department (July 2018 December 2022)Works closely with the Legal Department, subject matter experts, and the internal audit team to develop and evaluate new and existing business processes translating them into procedural documentation.Maintain six operations manuals (Sales, Byrider Direct, Finance/Collections, Vehicle Service, Accounting, and Reports) used by 150+ franchisees. Documentation covers: proprietary software procedures, technical instruction, operational procedures, legal guidance, and customer care direction. The manuals are regularly updated and posted to our companys intranet. These manuals also serve as the audited user documentation for Discover and CRM, our proprietary operational software. As well as providing an operational basis for the company, they have been a significant contribution to the positive findings in Consumer Financial Protection Bureau (CFPB) reviews, the annual Standard Operating Procedures audit of our IT Department, and during various other audits and lawsuits.Create and maintain the Policies and Procedures that provide detail for the corporate departments and the company operated locations. Manage the annual review process of documents, including process flows and job aids, that provides continuous analysis of company operations to identify policy and procedural gaps and opportunities for improvement and ensuring adherence to the operations manuals and regulatory changes.Schedule and lead or participate in meetings for new projects and provide compliance risk assessment and procedural documentation.Manage posting of the Franchisors state specific, legal Forms Books on the companys intranet.Write and publish a nationally distributed Tip of the Week email to keep all Corporate and Franchise employees up to date on subjects ranging from communications and recommended business practices to federal compliance.Coordinate, develop and deliver content for national on-line, webinar sessions.Primary subject matter expert for the Organizational Development and Learning Department.Byrider Franchising, Inc., 12802 Hamilton Crossing Blvd., Carmel, INPosition: Organizational Development & Learning Manager (January 2005 July 2018)The Operations manuals and Tip of the Week responsibilities in this position transferred to the Policy & Procedures Manager position. In addition:Developed and maintained online courses, which are available through OnTrack, our online training platform. Working with subject matter experts, I developed courses based on evaluation of needs. Lessons were created using a script, visuals, demonstration films, interactive knowledge checks, and music which are recorded, edited, and produced using Camtasia or Storyline 360. The approximately 200 on-line courses cover job specific lessons in the areas of sales, finance, accounting, automobile service, and regulatory compliance with training action plans for over 15 positions. Materials also included quizzes, job aids, video demonstrations, shadowing, job skill practice, and manager guides.Maintained/revised PowerPoint presentations, course workbooks, and other materials for classroom training for three Byrider University classes. These same courses have also been offered at remote locations for convenience for the 150+ national franchise locations. I have coordinated travel, negotiated facility acquisition contract, food service, training site logistics including set up and computers and materials; and have taught when requested.Coordinated, developed and delivered content for national on-line, webinar sessions.Designed an online vehicle service job aid (Service Genie) to guide service writers when speaking to customers on the phone during the vehicle repair process.Worked with a vendor partner (auto parts) to develop online training for the partners employees who worked in our locations.All course development is done within projected completion time frames and within budget based on the project plan.Hubler Chevrolet, Inc., 8220 S. US 31, Indianapolis, IN 46227Position: Special Credit Consultant (August 2004 January 2005)Special finance auto sales including responsibility for the full used car sales process from cold calls, taking the customers application, selecting and demonstrating vehicles, arranging financing, having their trade-in appraised, completing the paperwork file for approval of external financing, performing the contract closing, and personal delivery of the vehicle.INHP, 3550 N. Washington Blvd., Indianapolis, IN 46260Position: Training Coordinator (September 1999 August 2004)Developed and delivered classroom courses in the areas of credit, mortgage finance, insurance, contracting, and home purchasing for a diverse audience. Developed and continuously updated the home buyers course manual and other training materials including money management and alternative mortgage financing. Enrolled students, coordinated guest speakers, and completed summary paperwork on each class for corporate reporting and grant data. Located, negotiated the contract, and maintained a dedicated training classroom facility. Located and contracted sites for training held at remote locations. Contracted print and radio advertising for courses. Participated in manning the corporate booth at community events including Black Expo. INHP hosted an annual Indianapolis Housing Fair. I chaired the committee for Fair vendors. Overall class completion increased by 55% and the number of course offerings increased by 57% during the years of my employment.Wyoming Department of Environmental Quality (DEQ), Cheyenne, WY 82001Positions: P2 Program Coordinator, UST/AUST Program Principal, Permit/Bonding Analyst (September, 1987 September, 1999)During my employment, I conducted training and regulatory inspections to promote regulatory compliance and awareness of pollution prevention concepts that protect the environment and the regulated public. On many occasions, implementation of my suggestions resulted in bottom line savings for companies.Developed and initiated a statewide training program for regulated underground storage tank owners (20% development, 80% presentation). Sessions were offered annually for three years covering every county in the state. Performed regulatory and non-regulatory, on-site inspections for compliance with state and federal requirements. Developed and managed a state-wide on-site inspection and in-house paperwork review which included an enforcement program. Management of the multi-year educational and inspection program led to Wyoming having the best compliance record in the U.S. by the federal deadline and was featured in the Wall Street Journal and at a national Congressional meeting.Team taught a federally supported, national three-day workshop on adjudication of reclamation bonding. The position was approximately 50% development and 50% classroom presentation. The three-day course was offered three times each year at various locations. Helped to develop the curriculum and materials for these workshops. I taught the sessions dealing with business organization and financial statement analysis.Developed, wrote and published two newsletters: one contained department news relevant to the regulated public in the areas of air quality, solid and hazardous waste management, water quality, and mining; and the second was a quarterly newsletter specifically written to inform the regulated and interested public on the status of underground and aboveground storage tank regulation and compliance.Developed compliance assistance checklists for businesses.Drafted state financial assurance law and regulation.Testified in front of legislative committees and at quasi-judicial regulatory council hearings.I was responsible for overseeing Wyomings mining and reclamation bonding totaling over $1.2 billion including surety, letters of credit, real property collateral, self-bonding, cash, and government securities. Adjudicated legal and permitting documents including property and liability insurance coverage. Shortened review time for bonding from six weeks to two weeks.Wrote and managed federal grants and associated contracts within budget requirements.Managed set up of displays and worked on-site at industry related trade shows. On my initiative, I developed, booked, organized, and coordinated the first State of Wyoming trade show and educational conference for regulated tank owners.EDUCATIONBall State, certified as a Training ConsultantUniversity of Wyoming, Master of Public Administration Degree, 3.9 GPAUniversity of Central Florida, Bachelor of Arts, Secondary English Education, Cum LaudeSeminole Junior College, Associate of Arts, Magna Cum LaudeAffiliations:Society for Human Resources Management (SHRM)Indy SHRMMiscellaneous:General Proofreading: Theory & Practice 08/2023Certified Lean Six Sigma (CLSS) 3/2023 & 05/2023National Auto Finance (NAF) Certified Credit Professional 03/2019FCRA Certificate for Data Users Consumer Data Industry Association (CDIA) 11/2015FCRA Certificate for Data Furnishers Consumer Data Industry Association (CDIA) 2019Enough college credits in accounting and business law to sit for the C.P.A. examACA International (Association of Credit and Collections Professionals) certifiedCompleted numerous seminars in business management, sales, and communicationsSoftware: Word, PowerPoint, Excel, SnagIt, Camtasia Studio, Storyline 360, Windows Movie Maker, Lotus Notes, Google suite, WordPress with Elementor plug in, Go To Meeting/Webinar, LegiswayHousing Training Certification, Neighborhood Reinvestment CorporationEXPERIENCE NOT COVERED IN RESUMEOwned and managed a retail business (secured with a SBA loan) in Fishers, Indiana.Operated an accounting consulting business. Clients included a fast-food franchise, art gallery, country club, and wholesale tobacco/candy/chip/sundries warehouse.Direct sales experience with a full team.Full charge accountant for a country club (Greeley Country Club) and electrical wholesaler (AMFAC) and Accounts Receivable for an agricultural co-op (Agland)Wyoming Arts Counsel grant application/management/reporting. |
