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Click here or scroll down to respond to this candidateCourtney BallayPlainwell, MI Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLETransportation - Licensed and Insured.Authorized to work in the US for any employerWork ExperienceCaregiverLive-in Home Health Aid-Plainwell, MIJanuary 2023 to PresentFamily Caregiver Only child Father deceased Appointed Power of Attorney and Patient Advocate for a Retired and Disabled Mother with dementia who has undergone a shoulder replacement, hip replacement, spinal fusion, and laminectomy and has encountered an inability to ambulate without assistance.Retail MerchandiserDriveline Retail Merchandising-Southwest MichiganAugust 2021 to December 2022 Produces store sales by providing point-of-purchase and shelf management services. Determine call schedules by reviewing priorities with supervisor and discussing special instructions, product promotions, new products, and price changes. Maintain customer relationships by visiting with store managers, department managers, and employees. Answers questions, respond to special requests, and describe product features. Maintain store shelves by observing displays of company products, remove damaged or freshness- dated products, tidy store shelves, and provide optimum display of products. Maintain inventory by restocking shelves with product from inventory, observe inventory levels, prompt store management to reorder when levels appear low, and arrange for return and credit for damaged products. Complete call report by observing display and pricing of competitors products. Help field sales representatives with special promotions by setting-up displays at aisle ends, checking daily on special promotions, observing customer reaction to special promotions, forwarding observations to management, and removing promotions at end of special promotion period. Provide information by reporting growth, expansion, or closing of retail locations in assigned territory. Maintain quality results by following and enforcing standards. Enhance merchandising and organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments. Internship at Walnut & ParkKalamazoo Probation Enhancement Program-Kalamazoo, MI April 2021 to June 2021 2nd divorce Revisit custody dispute Substance abuse Felony criminal conviction (July 2020) 18 months probation (07/2020-01/2022) Rehabilitation Cashier Expo Barista Kitchen cook Custodial Opening and closing dutiesCovid-19MEDICAL LEAVE OF ABSENCE-Plainwell, MIMarch 2020 to April 2021PCP ordered medical leave.HUB LoaderUPS-Kalamazoo, MINovember 2019 to March 2020Sort, scan and load packages for daily distribution. Machine Operator and Material HandlerRizzo Packaging-Plainwell, MIJanuary 2019 to October 2019Assembly line building parts for Parker.PatientAscension Borgess-Plainwell, MIMarch 2018 to April 2019 Divorce Custody battle Depleted mental health Bipolar diagnosis, with severe MDD and generalized anxiety disorder Psychiatry Counseling CBT/DBT therapy Mindfulness trainingCrew MemberWendy's (Saren Restaurants, Inc.)-Plainwell, MISeptember 2017 to March 2018 cashier drive-thru front counter grill fries sandwiches fountain machine fryer maintenance sweep and mop clean & maintain bathrooms empty trash dishes keep back inventory fully stocked clean windows sweep the parking lot customer donation sweepsKeyholderSalvation Army Family Store & Donation Center-Plainwell, MI May 2016 to September 2017Closing manager / Hi-Lo operatorCashier and Customer ServiceCIT Holdings-Plainwell, MIAugust 2008 to February 2017 dust bag ice sterilize fountain machine contract vendors customer service weekly manifests clean & maintain restrooms empty trash POS transactions lawn maintenance write change orders stock coolers stock shelves lottery sales & inventory snow removal count down & zero out cash drawers & safe clean windows fully stocked back inventory daily / weekly / monthly inventories stick fuel tanks & record measurements sweep and mop store opening & closing stock cigarettes make bank runsEducationBachelor's degree in CybersecuritySouthern New Hampshire University - RemoteMarch 2024 to PresentBachelor's degree in Information TechnologyAshford University - RemoteApril 2022 to February 2024Skills Janitorial experience Analytics Planograms Hospitality Communication skills Customer service Organizational skills Front desk Production and Assembly Sales Phone etiquette Upselling POS Restaurant experience Cash handlingCertifications and LicensesSafe From HarmApril 2017 to PresentSalvation ArmyAdult First Aid/CPR/AEDApril 2021 to April 2024American Red Cross Training ServicesOSHA 10May 2021 to PresentUniversity of South FloridaServSafeMay 2021 to May 2024National Restaurant AssociationANSI AccreditedFront Desk RepresentativeJune 2021 to PresentAmerican Hotel & Lodging AssociationDriver's LicenseAugust 2021 to May 2024AssessmentsVerbal communication ProficientNovember 2023Speaking clearly, correctly, and conciselyFull results: ProficientFront desk agent (hotel) ProficientAugust 2021Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: ProficientSales skills ProficientNovember 2023Influencing and negotiating with customersFull results: ProficientWork style: Reliability ProficientAugust 2021Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientHome health aide skills ProficientDecember 2023Providing care to patients in a home settingFull results: ProficientBuilding relationships for childcare providers Proficient February 2021Building positive and productive relationships with families of children ages 03 Full results: ProficientDelivery driver ProficientJuly 2023Interpreting instructions or signs and solving problems Full results: ProficientCustomer service ProficientMarch 2021Identifying and resolving common customer issuesFull results: ProficientCustomer focus & orientation ProficientAugust 2021Responding to customer situations with sensitivity Full results: ProficientWork style: Reliability ProficientMay 2022Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientWork style: Reliability ProficientNovember 2023Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientCleaner fit ProficientNovember 2023Measures the traits that are important for successful cleaners Full results: ProficientCall center customer service ProficientNovember 2023Demonstrating customer service skills in a call center setting Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
