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Title Store Manager Customer Service
Target Location US-RI-Providence
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ObjectiveTo obtain employment where I can apply my strong leadership skills and the ability to meet personal and company goals.EXPERIENCE:Department Manager H&M Sept 2021-January 2024 (Mens/collection/tailoring)In charge of all department operations, Merchandising and hiring. In charge of all training with company goals and vision in mind.Partner with Visual team to make sure we are maintaining the look of the collections and promos are being changed to sell through.Hire and train all store staff to maintain a high level of coaching and retention.Owner and Manager of OurWayNutrition 2020-2022In charge of all store operations, Inventory and hiring. In charge of booking and teaching personal training classes In a weekly basis.Store Manager, DSW STOUGHTON, MA 2019-2020 2019-2020Study customer profiles, buying trends, and competitive information to drive business. Recruit, train and develop associates who were capable of growing within the company. Accountable for payroll control and scheduling in order to maintain a profitable locationStore Manager, Vineyard Vines, HINGHAM, MA2013-2019 Study customer profiles, buying trends, and competitive information to drive business. Recruit, train and develop associates who were capable of growing within the company. Accountable for payroll control and scheduling in order to maintain a profitable location. Helped develop district talent and new management by being a leader in his market.Store Manager, Brooks Brothers, Wrentham, MA 2012-2013Responsible for the recruitment, training development and succession of a high performing team. Accountable for payroll control and scheduling to maintain the highest levels of customer service. Developed a tailored training program to help the District measure success.Store Manager, Express, N. Dartmouth, MA 2008-2012Study customer profiles, buying trends, and competitive information to drive business. Recruit, train and develop associates who were capable of growing within the company. Accountable for payroll control and scheduling in order to maintain a profitable location.Store Manager, Puma N. America, Wrentham, MA 2006-2008Responsible for the recruitment, training development and succession of a high performing team. Accountable for payroll control and scheduling to maintain the highest levels of customer service. Manage and monitor loss prevention education, training awareness in Be Nice Customer Service Program.Store Manager, Aldo, New York, NY 2002-2006Manage, achieve, and exceed all inventory and shrink goals. Participate in new store openings and/or store closings. Ensure that the store consistently achieves sales goals through the effective use of short and long term planning and expense control.Merchandise Manager, Bloomingdales, Westchester, NY 2000-2002Responsible for the visual presentation of the mens department. Manage and communicate merchandise opportunity to general and sales managers. Communicate, manage, and execute all marketing opportunities and events.Assistant Store Manager, Brooks Brothers, Westchester, NY 1998-2000Effectively schedule staff within their departments according to the needs of the business. Collaborate with the store and district manager to formulate clear and challenging goals for the sales staff. Recruit, train, and develop associates.EducationBronx Community College, Associates of Science, New York, NYHerbert H. Lehman College, Bachelor of Science, New York, NYSkillsBilingual, proficient in current technology systems

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