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Candidate's Name
West Palm Beach Email: EMAIL AVAILABLE Phone: PHONE NUMBER AVAILABLEPROFILE SUMMARYHighly qualified Customer Service Representative with excellent communication and interpersonal skills with a customer service focus.Ability to effectively communicate in English both verbally and in writing.Highly exceptional conflict resolution, problem solving skills and ability to work in a team environment.Excellent communication proven through my presentation skills developed through my working experience and as a student.Strong knowledge of Microsoft office, Cato Network, Timex, Nice, Accuracy, Trello.Received special awards for Officer in Charge Ranger Club; Safety Monitor Certification; Customer Service Training Certification; Most Improved Customer Service Agent; Student Counselor; and Prefect.EDUCATIONCaribbean Examination Council Achievement - English A, Principles of Business,Information Technology, Agricultural ScienceRuseas High School Lucea, Hanover Sept 2012- Jun 2017High School CertificateRuseas High School Lucea, Hanover Sept 2012- Jun 2017WORK EXPERIENCEAug 2023- Present T&T Express Logistics LLC Dispatcher West Palm BeachScheduling drivers to make freight deliveries and collect shipments and packages.Communicating with customers about freight details, delivery or pickup times, and special handling requests.Planning pre-determined routes and accommodating route changes as needed.Preparing dispatch documents, as well as generating freight bills and invoices.Jul 2021- May 2024 Collective Solutions Customer Service Agent JamaicaProvided excellent customer service by responding to customers inquiries.Adhered to call center metrics and guidelines within established procedure.Document calls by creating detailed notes in the case management system.Mar 2018- Jun 2021 Conduent Customer Service Representative JamaicaProvided excellent customer service by responding to open enrollment and inquiries.Resolved issues with credit/debit cards.Aug 2017- Mar 2018 National Works Agency Administrative Assistant JamaicaAnswer telephone and assist customer with their queries.Photocopying and printing documentsTyping and preparing lettersAssisted on duty of measurement of failures in patching, floods and road damage.Mar- Apr 2017 Jamaica Public Service Customer Service RepresentativeSorting documents, filing and assist customers with application and signing up process.Assisted with basic moves (disconnection and reconnection) and logging on to the computer system to help customers.Provided excellent customer service by responding to customer query.Manage customer service area.VOLUNTEER EXPERIENCEActively participate in varieties of clubs, such as Key Club and Girls Guide Club.Volunteer work with the Lucea Seventh Day Adventist Church aiding in areas of youth development, planning and leadership role.INTEREST: Researching, Reading, NetworkingReferences available upon request.