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Click here or scroll down to respond to this candidateCandidate's Name
US CitizenStreet Address Aspen Ridge CourtSaint Peters, MO Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLECareer ObjectiveSeeking a role to utilize my technical, analytical, and managerial skills to support an organization reach its operational goals, and simultaneously advancing my career in Product management, data analytics, business intelligence and operational support in IT industry. With almost 10 years of experience in IT industry, my aim is to expand my skillset and challenge myself to deliver my full potential using my self-driven attitude, fast learning abilities and multi-tasking skills. My integrity, dedication and commitment to excellence would be valuable to any organization.EducationMaster of Business Administration - Global BusinessSchool of Management Studies, Punjabi University, Patiala, India.Bachelor of SciencePunjabi University, Patiala, India.Technical TrainingsBusiness Analysis, Financial analysis, Agile, Scrum, Jira, Kanban, SDLC, PDLC, Mural boards, Data Analysis, Reporting, Workflow Analysis, Process Improvement and automation, Infrastructure, and networking skills, with emphasis on system operations,Database design, development, and maintenance, reporting and visualization.Use of SQL Server 2000, SQL Developer for Oracle and Toad for OracleLanguages HTML, SQL, PL/SQLOther Applications JAMS Scheduler, JIRA, Quest Analytics, Teams, Tableau, Microstrategy, MS Office Suite (Advance Excel, Word, Access, PowerPoint, Outlook)CertificationsScaled Agile Framework (SAFe) Certified.Oracle Database 11g SQL Fundamentals (1Z0-051), 2017.Professional ExperienceAccenture LLP- January-2022-PresentProduct Owner Edward Jones FinancialsManaged highly critical and time sensitive end to end project deliveries utilizing technical, analytical and Product management skills.Worked on the Client document experience team as Product manager continuously delivering new features on existing applications while building new ones for branches.Directly interacted with multiple business partners to gather requirements, understand business requirements, and translate them to product teams for developing new features.Managed strategic and business alignment across multiple teams by conducting team meetings and keeping transparency about the in development features.Translated product requirements into Epics, features, and stories with a clear definition of done and measurable outcomes and prioritizing the backlog aligned to product vision.Proficiently groomed and defined clear acceptance criteria for the stories and defined the testing requirements for the QA team for functional and regression testing.Developed BDD and TDD for features and applications.Track record of successful product delivery from design, development, deployment and customer integration.Single handedly managed backlog refinement calls and sprint plannings for the teams.Experienced in fully representing and creating roadmap for the teams in PI plannings and managing and describing dependencies across teams.Single- handedly planned, managed and executed deployment calls with offshore and onshore development teams while taking care of all the deployment related product activities and responsibilities as per organizational standards.Communicated routinely with Branch office associates and Financial advisors to understand their issues and provide a technical solution to resolve it.Lead cross-functional technical integration to resolve complex issues to deliver timely sustainable solutions.Technical proficiency in database management, data analysis, data mapping and retrieval which came in handy for the development teams to expedite their development process and deliver efficiently.Excellent communication skills and ability to quickly adapt to changes and provide solutions.Project Lead/ Consultant- Client- Ross MerchandisingManaged highly critical and time sensitive end to end project deliveries utilizing technical, analytical and Project management skills.Directly interacted with Client to gather requirements, understand business requirements and prepared Functional and technical design documents, along with the responsibility of getting sign-offs for each development phase from the client.Wrote custom SQL codes for the reporting purposes and manipulated the existing reports according to the changing client requirements.Developed and manipulated Micro-strategy data-marts and cubes after doing impact analysis for business reporting requirements.Worked and engaged with the offshore team on regular basis for product development and managed the daily business requirements for them.Created budget plan, defined resource requirement, and forecasted timelines for project completion.Excellent communication and presentation skills along with client facing project management qualities.Data Analyst, Centene Corporation, Clayton, MO.June 2020- December 2021Utilized Microsoft excel and SQL server database on daily basis to clean, analyze and track the accurate ingestion of provider data into our internal applications.Designed and developed dashboards using raw and complex provider data to track the end to end progress of Provider network build/implementation.Developed insightful and compelling tableau geospatial dashboards and reports for executives and higher management and presented it on weekly basis to track the progress and any gaps to improve provider network adequacy.Wrote custom SQL codes, created data views using multiple tables and developed automated reports on weekly basis that were used by management to check the claims were paid under correct payclasses, to ensure that that the denials were true claim denials and thus saving major cost expensesCreated detail oriented weekly reports for the management and users by aggregating data from multiple data sources to establish accurate provider set-up making sure providers have active location cycles, active network cycles, have par affiliations and correct payclasses for claims to be paid.Analyzed and identified patterns and communicated progress and raised critical issues with cross-functional teams and managers.Designed and built statistical analysis models on large data sets using Teradata.Cleaned the raw data into usable data format, integrated and automated the reports using advance excel skills (pivots, power queries, v-lookups).Developed and improvised Microstrategy reports on everyday basis.Created and maintained documented procedures for routine responsibilities.Excellent communication and presentation skills along with detailed requirement gathering to complete a task.Software Engineer, Lumeris Healthcare Outcomes. Maryland Heights, MO.January 2019 - February 2020Monitored infrastructure (servers, network, and SFTP connectivity applications) for outages, job errors, system faults, hardware failures or performance problems.Design, maintain, support, and develop components and backend services related to the product including secure and encrypted internal and external data and reporting feeds between members,insurance vendors and clients.Wrote complex SQL queries to support customer requirements and routinely used various DML statements like Select, Insert, Update, Delete and Merge.Managed automation jobs via cross-platform scheduling software called JAMS.Created JAMS set-ups for data transfer automation, AWS data transfers and resolved issues using troubleshooting as a level one support, escalating to next level teams when necessary.Reviewed enrollment letter failures while loading files from government insurance system into our databases for member data,provider data,claims data. Validated and modified data or process as needed after doing root cause analysis of the errors.Debugged and performance tuned PL/SQL packages which processed large amounts of data related to enrollment letters by applying appropriate business logic .Worked in fast pace Agile, Scrum environments and experienced working with Atlassian Suite (Confluence,Jira,bamboo).Collaborated with the data engineering teams to evaluate data file submissions for developing/maintaining SSIS packages for ETL process.Worked with developers under the CI/CD environment using the Bamboo tool for SQL Server and SSIS deployment.Gained knowledge of scripting and automating infrastructure tasks using scripting languages such as C# scripts, PowerShell, Git Bash and R Studio.Coordinated with upstream, downstream systems, IT groups and external vendors and ensured effective application services to ensure reliability of all applications.Coordinated with various teams and raised support tickets for any unsolved issues using ServiceNowAnalyzed root cause to assist in efficient resolution of all production processes.Participated in knowledge transfer sessions to ensure better grasp of the product, domain and business processes.Served as a technical resource to assist with the resolution of customer inquiries, collaborating with senior resources to ensure complete resolution.Analyzed and provided recommendations for business processes and business goals.Used Microsoft Office Suite proficiently for day to day business needs.Business Systems Analyst, HCL Technologies. Mohali, India.Jan 2016 - Dec 2017.Worked with customers directly to capture requirements and coordinated them with development team to align technical solutions with business goals and customer needs.Worked with development team to explain the scope of the project and provided proof of concepts to the users before development cycle began.Coordinated with Business Owner,Development staff,Quality Assurance team and Project Managers ensuring the project is completed timely and accurately.Created database objects like Tables, Views,Materialized Views and Indexes.Supported and Troubleshooted the production issues by optimizing the SQL queries.Strong knowledge of SQL scripting to research,update.add or delete information for records within tables using various DML .Created reports for Business owners using Tableau for better understanding and visualization .Assisted the development team in translating customer needs into technical requirement documents.Worked with developers to tune SQL and PL/SQL code for better performance with large volume of data.Assisted in JIRA tickets creation and held routine scrums to track project progress.Delivered suggestions for best practices and provided cost-effective technical solutions.Brainstormed strategies to improve Software development life cycle and governance processes.Managed requirements and communication with development and management teams to provide clear picture of project status and business process to stakeholders.Created models, use cases, process flows, diagrams and charts to report to management and to provide directions to developers, designers and vendors.Junior IT Analyst / Intern, Infosys Limited. Mohali, India.July 2014 - Dec 2015.Managed databases schemas across development, testing and production instances using Toad for Oracle and SQL Developer.Created training and communication strategies, plans and materials for stakeholders.Analyzed and cleansed data to be used in ETL processes.Wrote complex SQL queries to extract data for analysis, testing and reporting.Performed project management tasks, including creating schedules, managing resources and creating deliverable templates for use across programs.Worked with developers to learn available technologies and make recommendations to customers based on requirements in an effort to bridge gap between business challenges and technical solutions.Created required documentation, including feature lists and data flow diagrams.Participated in biweekly scrums and learned fundamental principles of Agile methodology.Intern, HFCL Infotech Rent Management. Mohali, India.April 2014 - July 2014.Performed financial analysis for the company and analyzed various factors considered by corporate companies to acquire rental sites.Worked to understand the process of sale purchase agreements and establishing fully functional rental locations for businesses.Created Excel spreadsheets to understand and report business expenses.Used Access database to aggregate data and establish relationships and do revenue analysis.Used PowerPoint presentations to report research findings to large corporate audience. |
