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Click here or scroll down to respond to this candidateCandidate's Name
Greenville, TX Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLETo seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Work ExperienceBenefits SpecialistGroup O - Roanoke, TXOctober 2021 to April 2023Answered approximately 100 highly complex incoming inquiries through telephone calls and email from Texas state employees and retirees with questions regarding health, dental, and life insurance benefits, retirement eligibility, and retirement or benefits problem resolution issues a day. Educated employees and retirees and promoted other ERS services that support members Communicated tactfully and provided information in a clear and concise manner. Used sound decision-making and judgment skills and appropriately applied and interpreted existing law, pending legislation, rules, policies, and procedures Promoted ERS related tools, services, and programs Provided exceptional customer service leadership with handling moderately complex member inquiries Made sure all member info stayed confidential at all times beneficiary designations for members. Administrative AssistantHorner's Service DFW - Garland, TXFebruary 2018 to May 2021Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.(about 30 daily)Restocked supplies and submitted purchase orders to maintain stock levels Executed record filing system to improve document organization and management Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs Updated spreadsheets and databases to track, analyze, and report on performance and sales data Generated reports and typed letters in Word and prepared PowerPoint presentations Leveraged accounting software to manage expenses and keep track of finances. Accounts AssistantOMi Crane Systems - Fate, TXMay 2016 to January 2018Organized data into multiple spreadsheets to streamline data Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statementsReviewed figures, postings, and documents for correct entry, completeness, and accuracy Used accounting software to prepare weekly and monthly financial reports Performed administrative and clerical duties such as word processing, data entry, faxing, and copying dailyPrepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services renderedCommunicated regularly with customers regarding account questions and issues (approximately 100 daily)Monitored status of accounts receivable and payable to facilitate prompt processing. Loan Servicing SpecialistPLS Financial Services - Dallas, TXJanuary 2014 to June 2016Verified credit histories, personal references, and employment backgrounds for each applicant Communicated acceptance or rejection to applicants via mail, email, telephone, or personal consultations Reviewed and validated details of loan applications and closing documentation Assessed customer account histories to determine previous compliance with payment plans and loan termsCompleted paperwork, recognizing discrepancies and promptly addressing for resolution Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concernsProcessed customer adjustments to maintain financial accounts. (30-40 daily) Customer Service RepresentativeSears Logistic Service - Garland, TXFebruary 2012 to March 2014Conducted customer service surveysWorked in the inbound call centerCollected and documented ordersBooked appointments for clients.Helped large volume of customers every day with positive attitude and focus on customer satisfaction. Maintained and managed customer files and databases. Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions. Met customer call guidelines for service levels, handle time and productivity. Boosted customer service satisfaction ratings through consistent quality control. Resolved associate, tool and service delivery issues revealed by statistical reports. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Documented and detailed calls and complaints using call center's CRM database. (100+ customers daily) Adhered to company policies and scripts to consistently achieve call-time and quality standards. EducationGED in Arbor Education & TrainingNovember 2007Skills Communication skills ExcelPeopleSoft (1 year ) CRM software proficiencySpreadsheet management (5 years) Computer SkillsQuickBooks Attention to detailMicrosoft Outlook (8 years) Multitasking capabilities AP/AR proficiency (3 years) Analytical thinkingPega Active listeningDOS HIPAA Compliance Salesforce Typing Windows Operating systems Technical support Analysis skills Excellent communication skills, both written and verbal. Customer service Telecommunication CRM software Account management Zendesk Computer skills HIPAA Accounts payable Pegasystems Customer support Sales B2B Call centerCertifications and LicensesDriver's LicenseAssessmentsSales skills ProficientMay 2022Influencing and negotiating with customersFull results: ProficientWritten communication ProficientDecember 2021Best practices for writing, including grammar, style, clarity, and brevity Full results: ProficientCustomer focus & orientation ProficientSeptember 2022Responding to customer situations with sensitivity Full results: ProficientAttention to detail ProficientSeptember 2022Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: ProficientHR: Compensation & benefits ProficientApril 2023Knowledge of compensation and benefits programsFull results: ProficientCustomer focus & orientation ProficientNovember 2021Responding to customer situations with sensitivity Full results: ProficientData entry: Attention to detail ProficientDecember 2021Maintaining data integrity by detecting errorsFull results: ProficientCustomer service ProficientNovember 2021Identifying and resolving common customer issuesFull results: ProficientWork style: Professionalism ProficientApril 2022Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: ProficientSocial media ProficientAugust 2022Knowledge of popular social media platforms, features, and functions Full results: ProficientTechnical support: Customer situations Proficient April 2023Responding to technical support situations with sensitivity Full results: ProficientCustomer service fit ProficientMarch 2022Measures the traits that are important for success for customer service roles Full results: ProficientBasic computer skills ProficientMay 2022Performing basic computer operations and troubleshooting common problems Full results: ProficientWork style: Conscientiousness ProficientMarch 2022Tendency to be well-organized, rule-abiding, and hard-working Full results: ProficientAdministrative support professional fit Proficient April 2023Measures the traits that are important for successful administrative support professionals Full results: ProficientCall center customer service ProficientApril 2022Demonstrating customer service skills in a call center setting Full results: ProficientWork style: Reliability ProficientMarch 2022Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
