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Click here or scroll down to respond to this candidateCandidate's Name
Savannah, GA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEPROFESSIONAL SUMMARYLooking for a challenging new role with a growing team. where I can apply my expertise an extensive experience in being a customer service representee. Willing to go above & beyond to meet tight guidelines and achieve company objectives. Proactive with an open and clear style in both oral and written communication. WORK HISTORYTriangle SC CSR- October2021-Present Maintain email / phone correspondence with customers daily. Schedule deliveries with warehouses. Add loads to the dispatch load board once available for scheduling. Keep running warehouse contact sheet updated with SOP for scheduling deliveries. Update customers with scheduled delivery dates and times Work with Dispatch Team to replace loads when warehouse is unable to receive per requested dispatch schedule. Update online systems with container movement details as they transpire. Follow-up with customers regarding freight that is on hold at port with US Customs or the Steam Ship Lines Receive update from Dispatch Team regarding driver delays and detention and update customers as per SOP. Update larger VIP client online portals of container movement and delivery confirmations. Answer phone calls and assist with directing customers to correct team member for answers. Other misc. duties as assigned by Management.FNS Logistics CSR- April 2021-October 2021 Implemented procedures for returned goods transportation, requiring coordination of communication between Customer, Customer Service Representatives, and Bayer-approved carriers. Build relationships with carriers/customers. Investigate and gather information of Customers to provide solution via Customer Service Performed data entry into various systems in an accurate and timely manner to document actions taken in dispatch and order processing. Required data entry, accepting phone calls, transferring calls to the correct department, and handling multiple calls.SKILLS Clear, Honest Communication, able to communicate effectively with suppliers, carriers, and other stakeholders. Strong computer proficiency, comfortable using software programs such as Microsoft Excel, SoftPoint, and Tritium. Attention to detail, very detail-oriented to ensure that products are delivered on time and in good condition. Customer Focus, focused on meeting the needs of customers and ensuring their satisfaction. Teamwork.completely capable of collaborating effectively with others. Willing to relocate: AnywhereAuthorized to work in the US for any employerWork ExperienceCSR - Customer Service RepresentativeTri-Cap - Savannah, GAOctober 2021 to PresentAs a customer service representative, I Schedule outbound and inbound shipments. Provide input and complete freight bills. Assist with the communications with carriers when issues arise. Make recommendations with regard to transportation, routing, carrier selection and assist to meet customer requirements. lastly, Help manage current customer accounts. Call Center RepresentativeMCI Careers - Savannah, GAMay 2021 to December 2021Handling inbound and out bound calls.Shipping and Receiving ClerkAmericold - Rincon, GAJune 2021 to November 2021Prepared product for incoming and outgoing shipping and kept careful record of all shipping after verifying its contents,Arranged for product transportation as well. Store AssociateEnmark Gas Station - Savannah, GAMay 2018 to November 2021Greeting customers, catering to all customers needs, handling cash, stocking store. Front Desk ClerkHampton Inn and Hampton Inn & Suites - Pooler, GAJanuary 2020 to September 2020Greeting customers. Checking guest in and out.Customer Service RepresentativeOnBrand24 - Savannah, GASeptember 2018 to October 2018placing & receiving calls getting customers connected with licenses insurance agents CashierOnce Upon a Child - Savannah, GAJanuary 2017 to September 2017Handling cash,Greeting customers, Having customer service skills EducationGEDSavannah Technical CollegeBachelor's degreeSkills Good customer service,very reliable Customer Service Management Cash Handling Food Preparation Communication Skills Retail Sales Food Service POS Kitchen Experience Merchandising Food Safety Cleaning Experience Upselling Retail Management Store Management Experience Computer Operation Supervising Experience Shipping & Receiving Logistics Assistant Manager Experience Inventory Control Administrative Experience Microsoft Word Freight Experience Computer Skills Payroll Account Management Driving Software troubleshooting Conflict managementCertifications and Licensesdriver's license |
