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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Cell: PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfessional Summary: Accomplished IT professional with over 20 years of experience in the hospitality technology sector, offering a proven record of leading enterprise-wide IT projects for Fortune 500 companies. Skilled in managing complex software deployments, hardware installations, and system upgrades, with a strong focus on enhancing customer service and operational efficiency. Expert in vendor and product management, specializing in POS systems and payment solutions. Eager to apply strategic insights and leadership skills in a senior management role within the technology industry.Education: West Valley Vocational College Electronic CertificationProfessional Experience:Zaxby's, Athens, GA Manager of Service Programs May 2022 - December 2023Led the PAR POS system rollout across 914 locations, managing three teams to ensure efficient deployment and integration of technology solutions.Coordinated daily IT strategy meetings, addressing project updates and troubleshooting cross-departmental issues.Partnered with vendors and project managers to schedule upgrades, aligning with company operations and digital strategies.Utilized Jira and Confluence to maintain project transparency and ensure stakeholder engagement and satisfaction.Agilysys, Alpharetta, GA Technical Support Specialist December 2021 - May 2022Conducted installations and configured software across various platforms including PAR Terminals, Kiosks, and HP Proliant Servers.Provided escalated level two and three support, troubleshooting complex hardware and software issues.Leveraged Symantec Ghost for imaging and Microsoft HyperV for creating virtual machines, enhancing system functionality and support capabilities.Federal Emergency Management Agency (FEMA), Atlanta, GA Reservist IT Cadre, Information Technology Specialist September 2021 - February 2023Served as the primary technical liaison for FEMA, optimizing application integration and configuration across diverse systems.Developed and standardized solutions for IT issues, significantly improving incident response and customer support services.Freelance, Alpharetta, GA Network Engineer April 2020 - May 2023Managed IT activations for various projects, coordinating closely with stakeholders to ensure timely and accurate project completion.Designed and implemented LAN/WAN/CLOUD infrastructure, enhancing organizational connectivity and operational effectiveness.Inspire Brands, Atlanta, GA Payment Processing Engineer, Contractor December 2020 - March 2021Oversaw the management and implementation of the FreedomPay Payment System, ensuring robust and secure transactions across 200 locations.Collaborated with technicians and vendors to facilitate software testing and deployment, improving payment system reliability and performance.Additional Experience:Oracle, Atlanta, GA: Micros Implementation Specialist (Contractor), May 2017 - February 2018Shiji (US), Atlanta, GA: Implementation Specialist, February 2019 - April 2020NCR, Alpharetta, GA: Technical Support Analyst, October 2014 - October 2016Certifications:Certified Information Systems Security Professional (CISSP) - Expected 2024Amazon Ads Retail CertificationAI Certified Consultant - Expected 2024AI Prompt Engineer - Expected 2024Certified Oracle Cloud Developer - Expected 2024Professional Affiliations:Member, Association of Information Technology Professionals (AITP)Military Service:US Army, Honorable Discharge |
