| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLEPHONE NUMBER AVAILABLESummaryHuman Resources experience with 20 years of experience in elevating the value of the HR function with advanced analytical proficiency, and strong business acumen. Effective strategic communicative skills with proven expertise, addressing key stakeholders through informed solutions and insightful consultation. Well organized and detail oriented with demonstrated experience in support of organizational staff and management.Analytical, proactive, and observant of key objectives and requirements to anticipate needs of a high-level management team.Work ExperienceAPSNovember 2021 PresentHR Service AssociateProvide primary phone and email support to leaders, employees, retirees, dependents, and beneficiaries on HR policies, processes, programs, benefits, initiatives, and guidelinesAssist escalated customers on highly sensitive issues or complex situations by appropriately applying company policies, utilizing internal processes, researching information, and interacting effectively with other HR departments. I provide effective customer service to resolve inquiries and issues promptly and courteouslyAs the SME, I process a variety of HR programs and benefits such as, employee transactions (promotions, transfers, terminations, etc.), annual benefits open enrollment, and retirements. I am responsible for the more complex aspects and sensitive components for each program or support area. I also provide peer review of work performed by HR Service Center Associates to ensure accuracy and customer service levels are maintainedResearch, compiles, reviews, analyze,, and summarizes sensitive and confidential HR data for consolidation into complex management reports and department-related documents, forms, and proceduresServe as mentor for and provides training to less-experienced team members which includes informal daily interactions, scheduled one-on-one or group training sessions, and specialized staff meeting presentationsUpdate process documentation to ensure clear and concise instruction of important process and procedures. Participate in continuous team improvement projects to increase the efficiency and effectiveness of HR process. Proactively identifies and implements process improvement opportunities to gain efficiency and effectiveness of service centerParticipate in projects and cross-functional teams both in HR and company-wideAssist with additional duties to support other functions within HRFund 401k on a monthly basisQuality Staffing America (CVS Caremark)June 2021 to August 2021Consultant, Licensure and CertificationResponsible for administration of pharmacy survey and re-credentialing process with attention to detail, quality and accuracyVerified and document status of pharmacy credentials from primary sourceCommunicated with pharmacy and issue immediate resolutionPerformed research as neededMonitored and respond to high volume emailBank of AmericaDecember 2020 to April 2021Project ManagerDelivered COVID-19 event support to managers and employees of Bank of America/Merrill Lynch via telephone and emailAccountable for executing talent activities across multiple workstreams using PMI best practices, setting the direction while ensuring outcomes are met, and the team delivers with high quality. Plan for dependencies with other groups and functions and identify risks and issues early to mitigate appropriatelyProvided on-going communication of various HR initiatives, projects, and general communicationManaged multiple cases simultaneously while prioritizing the most urgent needsEscalated as appropriate within team leadership structure and processesThoroughly and completely documented cases in case management toolExemplified the Bank of America Core Values in each interaction with team, clients, and stakeholdersHealth Choice of Arizona (formerly IASIS and Steward), Phoenix, AZ March 2016 to June 2020HR Generalist/Project ManagerProgressive HRIS and Project Management experience, managing, implementing, and supporting HR system and functions within Lawson (HRIS system)Created new employee recordProcessed employee personnel change, employee promotion, demotion, salary changes, etc.Completed employee terminationCompleted record corrections as neededManually adjusted leave pay hoursFacilitated employee benefits enrollment, changes, and terminationsManually adjusted benefits and premiums as neededResponsible for oversight of HR Compliance as well as HR servicesManaged several Lawson projects. Including Successfully completing several system and mass employee record updates and preparing system conversionWorked with key stakeholders to develop strategic staffing plans that effectively optimize the talent platform and addressed performance gapsManaged and resolved complex employee relations issues. Conducted effective, thorough, and objective investigationsDesigned, configured, and tested complex reportsMaintained data integrity in HRIS system by running queries to validate dataRoutinely verified all licensure credentials within Lawson and to ensure compliance, good standing, and active status with boardsRoutinely audited job descriptions, pay detail, job codes, to ensure accuracy and complianceGenerated various reports (employee, salary, leaves, trends, etc.) weekly, monthly, and other custom reports as neededAudited monthly Terminations for compliance regulationMet deliverable deadlinesProvided employee supportInternational Genomics Consortium-Phoenix, AZ January 2015 to November 2015Administrative Assistant/Logistics CoordinatorPrepared expense reports for executives; coordinated travel arrangements; coordinated and prepared executive level and general office meetingsMaintained inventory levels of standard office supplies, materials and initiate requests as neededCreated, merged, and printed accurate patient billing letters and envelopes by the bulk on a weekly basisNegotiated pricing with service, office supply vendors and caterers regularlyUpdated database with accurate case specific patient informationCreated numerous Sample Kits and provide QC for various studiesAccessioned samples for various studies. This includes proper documentation for each case; ensured the safety of specimens are not compromised; accurately stored specimen and documented its location; provided immediate and consistent communicationManaged Bio-repository client account from inception by organizing the specimen pick up, tracking the transfer and storage, and maintaining detailed and accurate location recordsPhoenix Children's Hospital-Phoenix, AZ September 2011 to January 2015HR Services SpecialistResponded to inquiries and requests from internal and external customers using and referring to resources as neededAnswered HR multi-line telephone and assist callers by using and referring to resources as neededAssisted in the maintenance of confidential HR files and records to ensure current and accurate documentationAssisted employees with Direct Deposit requests and ensured accuracy prior to processingManaged on-boarding of new hires and transfersAudited Position Manager - including updating all the positions with the current job descriptions (per Success Factors), correct grammar and punctuation and style for consistencyCoded and tracked requests for AP payments through Workflow ensuring charges are correctEntered and maintained employee data and status changes within Lawson (HRIS database)Maintained inventory levels of standard office supplies, materials and initiated requests as neededManaged Trip Reduction Program mandated by the county for the entire Phoenix Childrens Hospital staffManaged HR email inbox and responded to all messages immediatelyPerformed front desk/receptionist duties for HR which includes greeting, assisting, and directing employees and visitorsProvided a variety of diversified administrative support to the HR department in addition to miscellaneous job-related duties as assignedProvided exceptional customer service to executive management, employees, visitors/ guestsProvided VOE for credentialing and draft VOE letters as neededVerified all RN/LPN/CNA licensure to ensure compliance and active statusAffiliated Computer Services Inc- Phoenix, AZ May 2005 to August 2011HR/Payroll AssistantAddressed all employee HR and payroll questions and concerns quickly and efficiently and provide a quick resolution by working with various departments within ACSAssisted with providing support during open enrollmentAssisted in development of internal request and reporting toolDeveloped process and procedures to simplify the steps of new hire, terminations, and LOA; and to ensure all policies are followedImplemented FEPS to streamline payrollOpened FMLA/STD claims for employees as neededPerformed administrative and other related duties as required and assigned by executive managementPrepared timesheet and salary wage report for auditors, and attendance report for managementProcessed site payroll through FEPS, make necessary payroll adjustments and issue manual checks as neededProvided FEPS training and support to management and employees. In addition, maintained and updated the FEPS user manual for Hourly Employees and Supervisors/ManagersVerified I-9 for all new employees and re-verification using E-VerifyEDUCATIONGlendale Community College Glendale, AZ August 1998 April 2000Major: Global BusinessParadise Valley Community College Paradise Valley, AZ January 2002 April 2002Major: Criminal JusticeEstrella Mountain Community College Avondale, AZ January 2003 April 2004Major: Criminal JusticeADDITIONAL SKILLSProficient in Microsoft Office, FEPS, Kronos, PeopleSoft, Workflow, Lawson, Position Manager, SharePoint, Success Factors, Type 75+wpm, 10 key-by-touch, extremely detail and data oriented, organized, punctual and customer service focused. |
