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Click here or scroll down to respond to this candidateCandidate's Name
Well Rounded in Automotive Fixed OperationsNixa, MO Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEWith 25 years in the automotive industry, I have performed in every position within the Fixed Operations Departments of a dealership. Holding positions in both service and parts has given myself a broad scope of experience to help create an efficient and productive Fixed Operations Department.Authorized to work in the US for any employer.Work ExperienceStore ManagerMIDAS MUFFLER - Springfield, MOJanuary 2023 to March 2023Responsible for daily operations generated repair orders, worked with technicians to determine customer issues with vehicles. Presented quotes to customers, extended warranties, and insurance companies to obtain approval for work. After work was completed, secured payment from responsible parties. Responsible for store parts inventory. Prepared daily, weekly, monthly reporting to owners. Suffered severe staph infection in early March which resulted in leg amputation and monthly rehabilitation. I communicated my status with daily updates to the District Manager at Midas. I received no communication from them after March 16. I received a temporary prosthetic on May 1 and started working for myself on May 3, since I had not received any kind of response from them regarding continuing my employment.BUMPER TO BUMPER Ozark, MOMarch 2022 to December 2022Responsible for directly supervising counter sales workers in a Bumper to Bumper Auto Parts retail store. Duties include management functions, such as purchasing, budgeting, accounting and personnel work, in addition to supervisory duties. Also provide over-the-counter direct sales to customers, takes orders in-person and by phone, and supports the overall success of store operations through promotion of sales programs and other customer and team-related activities. Service AdvisorRELIABLE CHEVROLET - Springfield, MODecember 2021 to February 2022Worked with customers, warranty companies, insurance companies to inspect vehicles and determine cause. Schedule vehicle for service. Dispatch work to proper technician for repair. Book repair orders and prepare for submitting for payment. Accept and obtain payment for repairs from customer, warranty and insurance companies. Schedule any sublet repairs and issue purchase orders for payment on sublets. Reconcile purchase orders to ensure correct before submitting to office for payment. Service AdvisorCORWIN FORD - Springfield, MOJanuary 2021 to May 2021 Worked with customers, warranty companies, insurance companies to inspect and find causes for issues with vehicles and to repair. Wrote estimates, repair orders. Received and obtained payment for services. Handled scheduling any sublet repairs, generate and issue purchase orders for repairs. Inspect quality of work and deliver vehicle to customer.Service ManagerDON WESSEL HONDA - Springfield, MOApril 2018 to December 2020Oversee daily service operations for the Honda franchises. Manage 60 employees, create processes to help cut expenses, increase effective labor rates as well as CSI and FRFT standings. Create processes and programs for dealer recommended services to help generate more revenue for all departments and increase customer pay revenue. Work with Honda DPSM to keep technicians up to date on training and policies and to increase warranty labor rate.Fixed Operations DirectorNAPLETON AUTOWERKS INC - Springfield, MOFebruary 2016 to April 2018Oversee daily service and parts operations for the Porsche, Volkswagen and Mitsubishi franchises. Manage 29 employees, create processes to help cut expenses, increase effective labor rates as well as CSI and FRFT standings. Promoted from Parts Manager to Fixed Operations Director when Springfield Imports was purchased by the Napleton group. Parts ManagerSPRINGFIELD IMPORTS/ LIPSCOMB AUTO GROUP - Springfield, MO November 2003 to February 2016Served as parts manager for the Porsche, Volkswagen and Mitsubishi franchises. Started with Lipscomb Auto Group on 11/2003. Dealer ship was sold to Springfield Imports where I continued as Parts Manager. Help to decrease emergency parts orders by increasing the off the shelf fill rate by increasing the parts breadth. This also increased our Parts Performance Bonus which generated and additional $14K per quarter in parts gross. Dealership was sold to the Napleton Group.EducationCollege Degree in BusinessSPARTAN SCHOOL OF AERONAUTICS - Tulsa, OKSeptember 1996 to May 1997MISSOURI STATE UNIVERSITY - Springfield, MOSeptember 1992 to May 1993Skills Auto Estimating (10+ years) Retail Sales (10+ years) Automotive Repair (10+ years) Auto Service Management (10+ years) Mechanic Experience (10+ years) CDK / REYNOLDS & REYNOLDS / DEALERTRACK/ X-TIME (10+ years) Outside Sales Mechanical Knowledge (10+ years) Parts, Inventory, Sales, Management (10+ years) Vehicle Maintenance Auto Estimating Auto Service Management Auto Estimating Auto Service Management Problem-solving Teamwork Alignment Brake Repair Flexibility Reliability Oil Change Management Delivery Driver Experience Diesel Engine RepairLanguages ENGLISH - ExpertAssessmentsWork style: Reliability CompletedApril 2021Tendency to be dependable and come to workFull results: CompletedSales skills ExpertMay 2021Influencing and negotiating withcustomers Full results: ExpertManagement & leadership skills: Planning & execution Highly Proficient February 2021Planning and managing resources to accomplish organizational goals Full results: Highly ProficientCustomer focus & orientation ExpertMay 2021Responding to customer situations with sensitivity Full results: ExpertSupervisory skills: Motivating & assessing employees Proficient April 2021Motivating others to achieve objectives and identifying improvements or corrective actions Full results: ProficientWork style: Conscientiousness ProficientFebruary 2021Tendency to be well-organized, rule-abiding, and hard-working Full results: ProficientAutomotive maintenance ProficientJune 2021Knowledge of vehicles, vehicle maintenance, and repairs Full results: ProficientBasic mechanical knowledge ExpertJune 2021Understanding and applying mechanical concepts and processes Full results: Expert |
