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Candidate's Name
Andover, MN PHONE NUMBER AVAILABLEEMAIL AVAILABLE LinkedIn ProfileApplication Engineering LeaderAnalyzing complex problems, developing innovative solutions, and ensuring seamless product implementations.Results-oriented Application Engineer with a deep-rooted passion for advancing healthcare technology. Specialize in integrating cutting-edge medical equipment and software solutions into clinical environments. Extensive expertise in regulatory compliance, biomedical engineering, and optimization of medical workflows. Able to bridge the gap between technical intricacies and practical clinical needs to consistently deliver superior outcomes. Dedicated collaborator and trusted problem solver with strong talent for leading and mentoring teams.Areas of ExpertiseTechnical Systems EngineeringProduct Specifications & SolutionsProject ManagementQA Testing & ValidationSoftware & Hardware IntegrationTroubleshootingRegulatory ComplianceData Privacy & SecurityClinical UnderstandingStakeholder EngagementCollaborative LeadershipTeam Training & MentoringProfessional ExperienceArtech 2024  presentDesktop Engineer  Medtronic (Contractor)Leading migration efforts to upgrade production machines to Windows 10. Utilizing different methods of upgrading production machines and minimizing customer downtime. Working with multiple business units to formulate timeline for migrations. Troubleshooting hardware, software and network issues that arise.Novasyte, LLC, 2023  2024BIOMEDICAL TECHNICIAN  ICU MEDICAL (Contractor)Perform routine maintenance and inspections on medical equipment to ensure proper functionality and safety compliance. Diagnose and troubleshoot issues with medical devices, both independently and in collaboration with manufacturers' technical support. Execute repairs and replacements of faulty components, ensuring minimal downtime for essential equipment. Maintain industry standards, regulations, and best practices related to biomedical equipment maintenance.Key Achievements:Boosted accuracy and quality assurance (QA) output by 50% for client ICU Medical.Significantly streamlined and expedited pump delivery process, reducing time to return pumps to customers, and enhancing overall client satisfaction and operational efficiency.Delivered comprehensive training and ongoing support to clinical staff, maximizing safe and effective utilization of medical equipment, and contributing to enhanced patient care and operational excellence.Optum, Eden Prairie, MN (Remote), 2007 - 2023APPLICATION ENGINEERDesigned, developed, and maintained robust software applications using Wise and Admin Studio with Installshield to meet evolving needs of healthcare providers, payers, and patients. Collaborated with internal and external partners to integrate applications seamlessly with existing healthcare systems and data sources. Performed thorough testing and debugging of software solutions to ensure high reliability, performance, and security.Key Achievements:Successfully designed and developed packages for .Net applications and Microsoft Windows Installer, ensuring compatibility with machines running Windows 7 and Windows 10 operating systems.Played pivotal role within cross-functional team successfully implementing Agile Methodology principles into a lean work environment, driving greater efficiency, collaboration, and adaptability.Achieved 30% reduction in outdated software titles within one year, resulting in substantial cost savings and decrease in help desk incidents.Streamlined packaging processes, reducing timeline from 3 weeks to just 7 days to significantly improve efficiency and accelerate software deployment.Proactively identified software installation issues by pulling SQL reports from app store, leading to 20% faster restoration of software availability and reduction in helpdesk tickets.Orchestrated seamless integration of multiple systems into live environment, ensuring uninterrupted user operations, while consistently tackling increasingly complex installation packages.Additional ExperienceTechnical Support Analyst, United Health GroupEnd User Support Analyst, United Health GroupSenior Field Technician, MicroAgeEducationAssociate's Degree in Computer ScienceSouthwestern Community College, Creston, IACertificationsA+ Certification, CompTIACNA, NovellTechnical ExpertiseMicrosoft Windows, Admin Studio, Altiris, Engineer, Installshield, Software Engineer, Windows 7, Wise, Exchange, MS Office 2010  Office 365, Novell, Citrix, CNA, Unix, Windows XP, Python, SQL