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Candidate's Name
Street Address  Karen LaneGrayslake, IL Street Address
Phone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEEmployment HistoryTeam Lead II04/2020 -CurrentDovenmuehl Mortgage, Inc One Corporate Dr Ste 360, Lake Zurich IL Maintain 80% availability to answer inbound telephone calls daily. Answer complex customer inquiries concerning all aspects of loan servicing. Task each department with the appropriate research requests or inquiries that cannot be handled by telephone. Serve in a public relations capacity when dealing with both internal and external customers. Answer complex customer inquiries within an inbound call center on behalf of DMI and Private Label Clientele. Healthcare Provider10/2019 -12/2019Pyramid Home Health 1021 First St, Kennett MOProvided services for Clients including: Personal care, Laundry, prepare meals. Provided respite care.Default Resolution Specialist04/2014 - 08/2018 FMS Investment Corp 1100 W Lake Cook RD, Buffalo Grove, IL Responsible for locating and notifying borrowers of their defaulted student loans primarily through mail, telephone or skip tracing sources. This was a means to help the student resolve their obligations using various programs available under the U. S. Department of Education Collection Contract. Handled inbound calls as well as outbound calls. Customer Service Representative05/2012 - 02/2014 TTC Marketing 4900 Neenah Ave, Chicago, IL Accepted and processed inbound calls and produced sale from customers via phone. Participated in selling added products, met quotas on a daily basis. Customer Service Representative07/2010 - 12/2011 LTD Commodities 1500 Raddant Rd, Aurora, IL Accepted Orders from customers via phone, participated in up selling and cross selling on a daily basis, processed orders and met quotasSales Associate11/2009 - 06/2010 Lane Bryant Farnsworth, Aurora, IL Catered to the customer's needs and in turn produced a sale, Operated the cash register, processed credit card applications and accepted credit card payments, processed inventory on a daily basis Education HistoryIssuing Institution Location Degree Received Course of Study Mississippi County College Blytheville, AR Associate's Degree Business Administration Application Experience: Excel, Word, ADP, AS400, Catapult, Black Knight, Outlook.