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DUJUANA S.BRIGGS-HANESWaddell, AZ Street Address ,PHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFESSIONAL SUMMARYProvide comprehensive assistance through solid parent, administrator and education/support networks. Offer solid background as skilled Family Class Coordinator and motivation to make lasting impact through personalized counseling. Refined comprehensive insurance verifications for mental health and substance abuse benefits and eligibility.SKILLS Organizational Skills  Time Management  Strong Communication  Interpersonal Skills  Organizing Charts  Verifying Insurance  Scheduling  Records Management  Enrollment Assistance Family EducationEXPERIENCEInsurance Verifier February 2021 - June 2024Breathe Life Healing Center Los Angeles, CA Evaluated unique patient identifiers for clinical purposes, billing and collections process and compliance with state and federal regulatory requirements. Verified and obtained required referral, authorization, or pre-certification information prior to services being provided. Facilitated timely verification of insurance benefits and financial clearance. Prepared detailed reports on verification activities for review by supervisors and other staff members.Family Class Coordinator August 2016 - June 2024Breathe Life Healing Center Los Angeles, CA Administered and stayed informed on best practices for course delivery. Assisted in preparation of annual budgets for department or specific programs. Facilitated training and evaluation of new instructors and members of staff. Addressed any additional issues that arose during classes promptly and professionally. Designed and Distributed weekly and monthly reports and spreadsheets to clinical staffIntake Coordinator July 2015 - July 2016Remuda Ranch Wickenburg, AZ Managed high call volume while maintaining exceptional customer service skills. Verified insurance coverage and benefits for new patients, ensuring accurate billing information. Coordinated patient appointments and follow-up visits with healthcare providers.Scheduled admissions for new clients based on bed availability and  level of care needed. Assisted patients with completing necessary forms and paperwork for admission. Tracked all incoming referrals daily, following up as needed. Facilitated communication between various departments within organization to streamline patient care coordination processes.Intake Coordinator September 2013 - July 2015Rosewood Ranch Wickenburg, AZ Managed high call volume while maintaining exceptional customer service skills. Verified insurance coverage and benefits for new patients, ensuring accurate billing information. Coordinated patient appointments and follow-up visits with healthcare providers.Scheduled admissions for new clients based on bed availability and  level of care needed. Assisted patients with completing necessary forms and paperwork for admission. Facilitated communication between various departments within organization to streamline patient care coordination processes.Administrative Assistant November 2011 - September 2013Rosewood Ranch Wickenburg, AZ Directed calls based on query type to streamline support. Received and distributed incoming mail and digital correspondence. Maintained scheduling and event calendars for staff meetings, parties and important deadlines. Supported workflow of daily administrative tasks to achieve targets and deadlines.EDUCATIONMasters Educational Studies September 2004Wesleyan University, IndianaBachelor of General Studies - Social Work. Clinical Psychology May 2003Ball State University, Muncie, Indiana