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Click here or scroll down to respond to this candidateCandidate's Name
Street Address / PHONE NUMBER AVAILABLE-mobile/text / EMAIL AVAILABLESummaryExperienced supervisor with excellent customer service, office skills, sales and marketing experience, committed to providing excellent customer service, producing high quality work and providing a positive work environment.Skills and AccomplishmentsOver 25 years of Customer service experienceReceived several rewards for customer service and salesOver 20 years of Management and supervising experienceOrganizational, marketing and sales skills and experienceData Entry Experience and Proficient in MS Word, MS Excel, OutlookEducationBachelor of Science in Management / Indiana Wesleyan University / 2003Certificate in Human Services / Indiana Wesleyan University / 2003Educators Permit/Substitute PermitProfessional ExperienceInternet Sales Manager Bob Rohrman Honda July 2016 to May 2022 (Retired)Provide excellent customer service to potential and current customersMake contact with potential customers via phone, text and emailSchedule appointments with sales teamsEnsure outstanding experience for customers from4Seasonal Receptionist- Block Advisors- January 2017 to April 2017 & January 2019-April 2019Provide excellent customer service to potential and current clientsEnsure outstanding experience for clients from first call to post service follow-up.Scheduling clients and matching them with the best suited tax advisor based on their needsMaintaining office cleanliness and organizationOther duties as assignedSubstitute Teacher - Lafayette School Corporation - September 2013 to 2016Substitute Teacher for Grades P-12Seasonal Office Manager- Block Advisors- December 2015 to October 2016Provide excellent customer service to potential and current clientsEnsure outstanding experience for clients from first call to post service follow-up.Resolve any and all customer service issues.Ensure client privacy and data confidentiality.Manage day to day office operations including staffing, providing ongoing feedback and coaching staffManage client and employee schedulesPatient Services-Randall Dermatology -December 2013 to March 2015Provided excellent customer service to potential and current patientsScheduled appointments for patients in multiple locationsOversaw schedules for all providersProcessed payments and maintained patient filesDaycare Provider- April 2012 to September 2013Provided excellent care of for all ages of childrenEstablished age appropriate lessons and activities for childrenDetermined the appropriate fees per child(ren)AccountingFinancial Aid Counselor-Indiana Wesleyan University-Indianapolis, September 2007 to March 2012Processed student loansCounseled students and assisted them with financial aidRequired to have the ability to understand all federal and state rules in regards to financial and all tax rules for both Federal and State TaxesAssistant Director of Admissions-Ohio, Indiana Wesleyan University, October 2005 September 2007Supervised Admissions StaffLiaison between various departments throughout all Indiana Wesleyan Campuses.Developed new marketing strategies in order to promote University and degree programs.Human Resources duties included interviewing/hiring new employees, performance reviews and training (new employees and ongoing for current employees).Managed day to day operations of the Cincinnati and Dayton Campuses.Marketing/Admissions Representative-Ohio, Indiana Wesleyan University-Ohio, June 2004 October 2005Recruitment for degree programsMaintained regular contact with promising student leadsAssisted applicants through all stages of the admissions processLiaison between various departments and prospective studentsMarketed Indiana Wesleyan University to local businesses.Data EntryStudio Manager, Lifetouch Portraits, Inc., January 1987 June 2004Human Resources duties included interviewing/hiring new employees, performance reviews and all new and ongoing training.Managed day to day operationsParticipated / lead marketing initiatives, problem resolution.Developed store designs for high-tech digital studio which were then adopted as nationwide standards for all stores participating in the development and launch of the first J.C.Penney Digital Portrait Studio.Provided and inspired high quality customer service.Progression from part-time to ManagerOffice Manager/Customer Service Representative, Stanley Steemer,March 1986 - February 1996Managed all functions of officeResponsible for daily and weekly schedules for employees and customers.Responsible for day-to-day accounting and reports including payroll.Provided and inspired excellent customer service and handled all customer service issuesData EntryLEADERSHIP AND VOLUNTEER HISTORYMusic and Worship Director Fall Creek WesleyanSelected music to coincide with the weekly messageOrganized and leaded rehearsals with musicians and vocalistsLead worship services on Sunday MorningAdvisory Board - Lifetouch PortraitsPart of a team of leaders throughout company offering insight so effective decisions could be madeBoard of Directors Indiana Central District Wesleyan YouthAssisted with organizing all youth activities for Wesleyan youth of Central IndianaOrganized and directed the Rallies for yearly teen camp.Assisted with organizing counselors for students during teen campsAssisted with making decisions that would affect the teens of Central IndianaDirector of Wesleyan Bible Bowl and Teen N Talent for Indiana Central YouthOrganized Monthly Bible Bowl CompetitionsOrganized Yearly District Bible BowlOrganized Yearly Teen N Talent CompetitionBoard of Administration Fall Creek Wesleyan ChurchResponsible for making all major decisions for the churchYouth Director Fall Creek Wesleyan ChurchOversaw and directed teens ages 13-18 years of ageOrganized fund raisersCreated interesting and inspirational meetingsOrganized age appropriate activities for all teensREFERENCES UPON REQUEST |
