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Click here or scroll down to respond to this candidateCandidate's Name
SUMMARYDedicated retail professional with more then fifteen years of experienceutilizing team-building and interpersonal skills in a fast-paced, customer- focused retail environment.EXPERIENCEStore Manager, 06/2023 - CurrentMaple Digital Technology International Pvt Ltd - Mumbai Conducted daily store operations, including opening and closing procedures and cash handling. Monitored inventory levels and placed orders to restock shelves. Developed strategies to maximize sales and profitability. Established customer service standards and monitored staff compliance. Resolved customer complaints in a timely manner. Recruited, trained and supervised new employees. Ensured compliance with safety regulations and company policies. Created weekly work schedules for store personnel. Maintained accurate records of employee performance reviews. Prepared monthly reports on sales figures, expenses, profits. Delegated work to staff, setting priorities and goals. Prepared staff work schedules and assigned team members to specific duties. Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.Department Manager, 02/2018 - 05/2023Reliance Retail Limited. Format (Centro) Handling Men's category and with all national and international brands. Handling 13000 SQFT area and delivering 14cr business. Handling more then 45 brands which includes Men's Formal, Casual and Ethnic Wear. Handling Team of 54 including all the categories. Connecting with Brand managers related to brand performance and feedback. Making MIS and sharing with brand team. Handling Top customers, and providing prompt solution. Maintaining visual merchandising of each brand to give premium look of the brand and product.CONTACTAddress: Royal Park Apartments, 65E,Washington ST, Plot No.2, Room No.2302, North Attleboro MAPhone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEWWW: Bold ProfileSKILLS Customer Service Management Team Development Competitor Monitoring Revenue Generation Risk Management POS Systems Employee Training Retail Inventory Management Operations Management Store Opening and Closing Multitasking and Organization Product Merchandising Opening and closing procedures Making sure great service delivered to customers by staff and as well as solving issues and queries. Established and maintained a highly motivated, efficient team. Developed strategies and plans to achieve greater sales results through business analysis, action and planning. Managing & maintaining stock inventory Strive to achieve sales target given on a weekly basis Daily Briefing with entire team to motivate and achieve the day target. Store Manager, 04/2014 - 02/2018Arvind limited Responsible for all KPI's and bottom-line profits of the store Regular tracking of KPI's to achieve stores numbers Daily & Monthly P & L Tracking to know the profitability of the store Ensuring attractive merchandise display & over all store layout Ensure interior and exterior of store is maintained to company standards Ensuring the adherence to SOPs in Store and smooth cashiering process Resolve customer problems or complaints by determining optimal solutions Mapping competition in terms of categories, price points, and physical appearance Handling Bulk orders for corporate offices and marriage halls Conduct regular store meetings and Encourage store employees to take ownership for their performance and career development plans Effectively manage employee turnover Provide a positive working environment and handle employee issues appropriately and in a timely manner Building up a healthy culture by fostering organizational Values and maintain over all discipline in the Store Reducing shrinkages and ensure Stock replenishment Department Manager, 01/2011 - 04/2014Aditya Birla Retail LTD. Format: Pantaloons Achieved Best DM Award in Store. Received Best DM award in ABP V/S Achievement from Zone Store Guru of the Store Role OPERATIONS Handling Ladies Western Department With 22 Manpower including own & NPT Staff Insure training and development of the staff, Maintaining Store Look and Feel Standard in term of Visual Merchandise, Hanging& Staging Standard which looks nice and easy to the customer Enforce loss prevention policy and awareness on the floor to control external & internal shrinkage Managing day to day activities related to store operations front & backend Daily Briefing with entire team to motivate and achieve the day target Motivating staff, assigning target section wise & achieving day to day targets.Supervisor, 09/2007 - 01/2011Globus Stores Pvt. Ltd Handling team of 38 Manpower including own & NPT Staff Insure Training about product knowledge of each staff Maintaining Store Look and Feel Standard in term of Visual Merchandise, Hanging& Staging Standard which looks nice and easy to the customer Enforce loss prevention policy and awareness on the floor to control external & internal shrinkage Managing day to day activities related to store operations front & backend Discuss daily target vs Achievement in Daily Briefing and motivate them to achieve the goalsEDUCATION AND TRAININGMBA, Retail Management, 07/2023Welingkar Institute of Management - MumbaiGraduate., Commerce, 04/2006KG Mittal College - Mumbai |
