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EMAIL AVAILABLEPHONE NUMBER AVAILABLETravel Advantage NetworkGlen Burnie/MD (July Street Address -May 2024)):Rehired-(Billing Specialist) Collections for Annual Membership.I worked here from (2000-2011) I am rehired in Account Management.Uhaul Storage & MovingGlen Burnie/MD (Nov 2022-Mar 2023):CSR(Inspector for all trucks)Customer ServiceManaged Storage FacilityWorked the front desk to manage all check in and outsBlackWallHitchAnnapolis/MD (June 2020-Nov 2020):Taking customer orders and providing excellent customer service.Upselling liquor and food items to increase sales.Cleaning tables and dining area. Always being a team player to help others.Processing all payments (cash, credit cards and checks).Cleaning Maid Easy:Deale/MD (Nov 2016-June 2020):Cleaning residential homes and businesses to the highest of standards.Providing great customer service and being a great team player.We won an award for the year(2016)=The Best Cleaning Service in the County.Merchant Processing Solutions:Annapolis/MD (Nov 2015-May 2016):Telemarketing/Inside Sales-(Cold/Calling)To business OwnersTrying to sell Credit Card/processing payment systems.Making Over #(500)Outbound/Calls a day=(automated dialer).The Greene Turtle:Gambrills/MD (Mar 2014-Aug 2015):Taking customer orders. Upselling food/liquor items to increase sales.Cleaning tables in the dining area and processing payments (credit/checks).Trained New Hires and very reliable/always willing to pick up any shift.Travel Advantage NetworkMillersville/MD (Feb 2000-June 2011):Many Promotions w/thin 11yrs!Senior Trainer/Quality Assurance(2010-2011):Responsible for call monitoring, auditing client contacts, and reviewing clients notes on delinquent clients.Provided feedback to Management and staff on ways to improve call handling.Investigated, and completed audits that lead to increasing monthly drafts by $1mm after implementation of the new system.Department Manager/Collections(2008-2010):Responsibilities included all aspects of the department from development of metrics, human resources, tracking, reporting and interfacing with other department managers.Increased collections by 30% in a year period.Integrated part time help and lead initiative to go to a new & pure commission payroll structure.Implemented new loan modification standards to streamline loan reductions and saved the company($1mm each year).Did all face to face interviews/including disciplinary actions/write-ups and submitted documentation to HR to have employees released from the company.Assistant Manager/Collections(2005-2008):Responsibilities included all aspects of the department from development of metrics, human resources, data tracking, reporting and coaching of representatives.I Conducted all new hire training and created a manual for all policies and procedures for the Company.Senior Collector/Trainer(2000-2005):Answering Inbound calls and making Outbound Calls to increase collections.Trained all New Hires for our dept. Account Management.Responsible for $1mm billing each month, successfully bringing in 75% of estimated revenue through promoting automatic drafts, conversions to monthly service charges, and front end collections of overdue billings.Received a Monthly/Award and recognition (7X) within the yr.2001=#1/Top Collector=the highest amount collected within the department.(Education):Southern High School/ Diploma Received