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Title Customer Service Quality Control
Target Location US-MN-Apple Valley
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Candidate's Name
Apple Valley, MN Street Address  PHONE NUMBER AVAILABLE EMAIL AVAILABLEHighly Motivated, Self-Starter with Broad Experience in Mortgage Banking, from Processing, Closing, Post- Closing, and Customer ServiceExcel in closing mortgage loans, submitting to investors for purchase. Work with high-volume pipeline in detail-oriented, fast- paced environments, with extensive transferable experience. Problem solve and meet deadlines through effective customer service, computer, and training skills. Produce quality results and satisfied customers through upbeat, positive attitude. Communicate with excellence and collaborate well with processors, loan officers, and title closers. Improve processes to maintain organized work environments by implementing review checklists and manuals for new employees. 1/2018-7/2020Sends out welcome email to customer asking for items requested through DU/LP underwriting.Follows up with customer on documents requested and e-signing of disclosures.Calculates income from paystubs/W2s received.Make sure assets and income matches what loan officer has entered on the loan application.Do a quality control of the information entered by the loan originator in Encompass.Orders title work.Run loan beam for calculating self-employed customers income.When ready, submit file to processing department. 2/2018-9/2018Ancona Title and Escrow, Lakeville, MNInternal Closer Review files for accuracy after receiving purchase agreement and closing schedule Review and clear items on title commitment Prepare preliminary CD and sent out to lenders, sellers closers, agents After receiving figures from lender and sellers closer prepare final CD and balance with lender Prepare title documents for doc presenter and assemble with lender package Send funding documents to lender and package up closing package to deliver to lender PHH HOME LOANS, Eagan, MNPost-Closing Bond Specialist 2010  2017Review bond closing and CD prior to closing, ensuring accuracy.Review bond closed loans, submitting to appropriate investors and bond agencies.Clear all deficiencies prior to purchase, resulting in accurate and timely purchase of loan.Perform closing / credit file checks, confirming information complied with internal and investor requirements / criteria.Interact with closers, processors, title companies, and borrowers, correcting errors or obtaining missed signature(s).Achieve purchase of loans by utilizing professional communication and customer service skills, meeting investor criteria.Utilize Encompass database on regular basis.Gooi Mortgage, Inc, DesMoines, IA - RemoteLoan ProcessorPROFESSIONAL EXPERIENCE Prepares and send initial and re-disclosures Orders third-party services Reviews documents (credit, income, assets, title and appraisal) Gather missing documents and prepare file for Underwriting Reviews Automated Underwriting findings and underwriting conditions Prepares files for closing9/2020-PresentTCF Home Loans Eagan, MNLoan Officer AssistantTHE BUSINESS BANK dba PRIME MORTGAGE, Minnetonka, MN Closer / Post-Closer 2007  2010Reviewed completed closed loan package for quality control and follow up.Shipped closed loan files to investors, complying with investor requirements.Cleared suspense items prior to purchase by investors.Followed up with closers, processors, and title companies, obtaining missing documentation, ensuring accuracy for investor purchase.Conducted compliance review of appraisal, title, locks, closing conditions, and pre-funding CD (HUD Settlement Statement).Coordinated loan funding, reserving, releasing, and balancing wired funds. PROFESSIONAL DEVELOPMENTCourses:Mortgage Loan Closing Processing A to ZCommercial Loan Finance Regulatory  Fraud, Ethics, and Customer ServiceCommercial Loan Servicing Minnesota Housing Finance Agency TECHNICAL SKILLSEncompass Microsoft OfficeNotary Public

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