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Click here or scroll down to respond to this candidateCandidate's Name
Hialeah, FL Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONALSUMMARYProven track record in enhancing customer satisfaction and exceeding sales targets. Skilled in vehicle assessment and customer service, adept at multitasking with a strong work ethic. Achieved significant repeat business through effective service upselling and quality control, ensuring excellence in every customer interaction. Hardworking employee enthusiastic about learning inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level service advisor position. Ready to help team achieve company goals.SKILLS Customer Service Computer SkillsMultitasking and Organization Vehicle assessmentStrong Work Ethic Listening SkillsAttention to Detail Goal-oriented mindsetQuality Control Understanding Customer NeedsService Upselling Professional telephone demeanorMoney handling abilitiesWORK HISTORY SERVICE ADVISOR 11/2020 to 10/2023Truckmax Miami, FLEducated customers regarding regular maintenance protocols to preserve vehicle condition.Developed estimates by costing materials, supplies, and labor. Handled customer issues with confidence, using complex problem solving to provide effective resolution.Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.Maintained high customer satisfaction standards to meet or exceed targets. Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers. Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process. Followed up with customers to offer additional support and check resolution satisfaction.Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication. Suggested add-on services that would be helpful to customers and improve bottom line.Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.Pleasantly greeted customers and asked open-ended questions to better determine needs.Suggested additional services to customers in order to meet upsell goals. Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills. HEAVY EQUIPMENT HAULER 08/2017 to 11/2020Brave Transport Miami, FLTrained in diverse pieces of equipment and useful attachments to handle team needs.Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.Moved equipment between job locations using truck and trailer. Kept machinery in proper working order by repairing and replacing malfunctioning parts.Safely transported oversized loads, adhering to all federal, state, and local regulations for heavy haul permits.Demonstrated versatility in transporting diverse types of heavy equipment including excavators, bulldozers, cranes, tractors, and more. Reduced accidents and equipment damage by conducting thorough pre-trip inspections of trucks and trailers.Coordinated with site personnel during loading/unloading processes to ensure efficient delivery of heavy equipment.Provided reliable transportation services for clients in industries such as construction, agriculture, and manufacturing sectors. Used inspection, troubleshooting, and repair abilities to quickly clear mechanical issues with heavy equipment.Developed strong relationships with clients through professional communication, ensuring repeat business opportunities. Maintained accurate logs of driving hours, vehicle maintenance records, and customer communication for DOT compliance.Utilized navigation tools such as GPS devices, maps, and routing software to plan the most efficient routes for heavy equipment transportation. Secured heavy equipment loads using appropriate tie-downs, chains, and straps to prevent shifting during transit.Identified potential safety hazards during load securement, preventing costly damages and injury risks.Maintained clean and organized truck interiors, ensuring a professional appearance for clients and fellow drivers.Operated with safety and skill to avoid accidents and delays. Inspected vehicles before and after trips to verify safe and reliable operation.Utilized GPS and other navigation systems to minimize delays with well-planned routes.Loaded and unloaded cargo with extreme care and focus on preventing damage or injury.Maintained high customer satisfaction by working quickly and accurately. Closely monitored cargo during transit and maintained secure transport. Complied with federal, state and local laws and regulations to reduce risks. Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity. Completed routine maintenance on truck to keep in working order. TOW TRUCK DRIVER 11/2015 to 08/2017Jp AdvancedImproved response times by efficiently navigating and utilizing GPS systems during tow truck operations.Enhanced customer satisfaction by providing professional and courteous assistance to stranded motorists.Reduced accident rates with careful driving and adherence to safety guidelines during towing procedures.Increased company revenue, successfully completing a high volume of service calls within designated timeframes.Maintained a clean and organized tow truck, ensuring optimal functionality for emergency situations.Performed minor roadside repairs for clients, reducing downtime and promoting repeat business opportunities.Adhered to local regulations regarding vehicle weight limits, avoiding costly fines or penalties for noncompliance.Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.Demonstrated adaptability in handling various types of vehicles and towing equipment for a diverse range of situations.Secured vehicle to tow truck and checked all attachments for safe operation.Answered roadside assistance calls for tows and other vehicle support. Operated with safety and skill to avoid accidents and delays. Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports. Completed basic maintenance and minor repairs to keep vehicle neat and running properly.Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.Determined quickest and safest routes for delivery by using effective planning and organizational skills.Completed routine maintenance on truck to keep in working order. Inspected load security and checked for damages.BODY SHOP ADVISOR 03/2000 to 03/2004Headquarter Toyota Miami, FLEnhanced customer satisfaction by providing accurate estimates and explaining repair processes thoroughly.Streamlined workflow for increased efficiency by implementing a well-organized parts ordering system.Reduced turnaround time for vehicle repairs with effective scheduling and prioritization of tasks.Improved communication between technicians and customers, addressing concerns and ensuring timely updates on repair progress. Increased repeat business through exceptional customer service and follow-up calls postrepair.Resolved customer complaints promptly and professionally, maintaining the company''s reputation for excellence in service. Maintained detailed records of all repair orders, guaranteeing accurate billing and tracking of completed work.Oversaw quality control measures throughout the repair process, guaranteeing consistent results meeting or exceeding expectations. Established a welcoming environment within the body shop reception area to enhance client comfort during appointments.Inspected vehicles to identify and document repair needs. EDUCATION High School Diploma 06/1996Hialeah Miami Lakes Sr., Miami, FLLANGUAGES English Spanish |
