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Click here or scroll down to respond to this candidateCandidate's Name
* C: PHONE NUMBER AVAILABLE * EMAIL AVAILABLEEDUCATIONTechnical Learning Centers, Washington, DC January Street Address August 2012 Medical Office Administration Program, Graduated with 4.0 GPACourse work includes: Medical Office ProceduresComputerized Medical Office ProceduresElectronic Health RecordsAnatomy and Medical TerminologyMicrosoft Word and ExcellElectronic Medical RecordsKeyboarding and WindowsMedical Billing and InsuranceExperienceConcentra Urgent Care, Capitol Heights, Maryland January 2018 - Present Lead Patient Service Specialist Keep the front desk tidy and presentable with all necessary material (pens, forms, paper etc.) Delegating day to day duties to my front off staffGreet and welcome guestsAnswer questions and address complaintsAnswer all incoming calls and redirect them and take messagesReceive letters, packages etc. and distribute themPrepare outgoing mail by drafting correspondence, securing parcels etc.Check, sort and forward emailsMonitor office supplies and place orders when necessaryKeep updated records and filesMonitor office expenses and costsTake on other duties as assigned (travel arrangements, schedules etc.) Berry's Children Dental March 2017 - July 2017 Answer telephone calls from clients and speak with them when they visit the clinic in person Provide answers to clients questions regarding activities in the clinic and direct them to relevant persons for more clarifications Get appointments for clients from doctors and inform both parties about cancelled appointments Register new patients in line with acceptable standards of the clinic Guide patients in filling medical forms at the clinic to avoid errors and inaccurate information Explain clinical procedures to patients in order to clear whatever doubts they might have had Inform patients of the various dental services offered by the clinic Ensure that patients stick to scheduled appointments to avoid clash between patients Keep patients records from unauthorized persons to ensure their privacy and guaranty their safety Keep financial records of patients billings Confirm appointments and recalls in line with office protocols Smile Center Dental, Washington, DC August 2012 - May 2016 Dental Office Receptionist/Assistant ManagerAnswered telephones calls from patients as well as potential patients Greeted arriving patientsMade appointmentsOpened and closed the dental officeManaged office in the absence of office managerResponsible for in of the day report on all procedures performed Dealt with irate patients and staffAnswered patient questions regarding insurance and ect Motel 6, CampSrings, MD May 2008 February2009 Guest Services Representative/Night AuditorAnswered telephone calls from guest seeking to make or cancel hotel reservationsGreeted arriving guest, assigned rooms, issued keys and ascertained guest payment and billing informationAnswered guest request for assisted and coordinated with housekeeping, bell service staff and management to fulfill guest requestResponsible for bookkeeping duties, including maintaining a cash drawer, preparing bank deposits and posting charges for items that guest may order or use during their stayRainbow Apparel, Forestville, MD October 2007- March 2008 Sales RepresentativeHelped customers with purchasesAssisted with organizing and replenishing inventoryExplained a product's features, demonstrated its use, or showed various models and colors of companies merchandiseGreeted customer as they entered the storeSKILLS & CERTIFICATIONSProficient in Widows, Internet Explorer, Microsoft Office (Word Excel and PowerPoint), Practice Partner and MediSoft, Allscripts Practice management, Occusource, Pearl, and Digital Board.Certified in Customer Service via Telephone Doctor (April 2012)Certified in Financial Literacy via Ever Online (May2012)Proficient in OccuSource, All Scripts, Centrix, Centricity REFERENCESNikki Dixon PHONE NUMBER AVAILABLEKay Conway PHONE NUMBER AVAILABLERevondia Bronner PHONE NUMBER AVAILABLE/pre> |
