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Click here or scroll down to respond to this candidateCandidate's Name
Street Address NE LOOP 410 APT. 101SAN ANTONIO, TX Street Address
PHONE NUMBER AVAILABLEOBJE1CTIVE:My objective is to be a part of a progressive team that will enable me further mi knowledge and growth within the telecommunications industry through the sharing of experiences and resources. Only through hard work and dedication to common goal can we hope to achieve excellence.EXPERIENCE:6/29/2023-12/29/2023TPX ContractorWorked as a contractor via the Addison Group/Mondo. Wrote otdera to disconnect trunks, T1's and DS3's. TPX decommissioned multiple switche; assisted in processing orders to decommission LEC Collo's and all IMT's.7/12/21-7/29/22SINCH ContractorInitially hired for Inteliquent which was acquired by Sinch, Working as a front end provisioner. Entering orders for the provisioning team and ASSIGNING CFA. I used systems such as, CAFE, Verizon, Lumen and Windstream, Neustar and UOC portals to submit ASR'S and pull FOC'S. I Initially worked keying in NG911 orders in TASC for the provisioning team.9/2019-7/2021Alorica, San AntonioCustomer service. Handling inbound calls for customer. Multitasking between systems to answer questions take payments. Set up payment programs while ensuring one call resolution and a great customer experience. Also worked in collections and new loans.12/2004-12/2018Las Vegas, Nevada/San Antonio, TXTPX COMMUNICATIONS Senior Network ProvisionerHeld various responsibilities within the both the Provsioning Departments. Duties included submitting ASRs to the LECs for Trunks, DS1s, DS3s and most recently 10 Gig NNI orders. Issued intercompany cross connects to Telx, Equinix and other vendors as necessary. Confirmed costs for circuits billed by the LEC to the Line Cost Department. Worked in both Metasolv and Xpercom24/2003 - 12/2004Carrollton, TexasLucent Technologies Provisioning AdministratorLog, generate orders and track status of both repaired and unrepaired equipment for Lucent's Supply Chain Network. Work entails but is not limited to, generating orders for unrepaired switched and wireless equipment in the RS&R system. Additionally, troubleshoot reasons units are unrepaired or are taking an inordinate amount of time to be returned by outside vendors. Also required to provide P.O to Customer Service, sales and outsidesources.Dallas, TX7/2002 - 12/2002Allegiance Telecom Customer Implemenation RepresentativePrior to a company layoff, my duties entailed keying PSR's and LSR's via TBS FO Verizon South (former Bell Atlantic territories). As such, I was required to take sales order from the company's order entry system and verify it using MSAG an an ILEC CSR for accuracy. Once all information was completed, I was required to key a PSR (Product Service Request) and at times, an LSR for UNE/LNP to the Il using Metasolv TBS system.Plano, Texas10/2000 - 10/2001Madison River CommunicationsManager, Customer ProvisioningOversaw Customer Provisioning for the Southwest Region. Designed and ordere T-1's that were colocated within the ILEC Central Offices. Used applications such BDS Telis, WISE and CAFE to order circuits via LSR and ASR.Originally hired as the Provisioning Supervisor for both the Southeast and Southwest regions prior to the company having provisioning departments in all regions. Laid off when the company closed it's Texas operations.Dallas, TX4/2000 - 10/2000Mpower Communications Manager, Customer OperationsOversaw staff responsible for Customer Operations in the Texas region. This included: Customer provisioning of SDSL, VODSL and POTS applications via LSR and invernal work order documents. I was also responsible for Customer Care fo the Dallas-Fort Worth, Austin, Houston and San Antonio markets. As well as the Field Service Technicians (Installation and Repair) for the D/FW Metroplex.San Antonio, Texas6/1999 - 4/2000Qwest Communications Sales Engineer II/ Wholesale MarketsAssisted Wholesale Clients with the design and creation of their Dedicated Networks. I supported four Account Managers and several Sales Representative on a daily basis with regard to pre-sale engineering and design of D$3's, etc, fo voice and data applications. Additionally, I reviewed all dedicated orders for accuracy and network feasibility prior to submission to network provisioning.San Antonio, TX9/1998 - 6/1999Qwest Communications Supervisor, Dedicated ProvisioningIn this position, I assisted in the daily functions of the Narrowband Provisioning Group for the Southwestern Region. Duties included, but were not limited to: Overseeing a group of 20 provisioners, interviewing and hiring for vacant position assisting provisioners with the design of more complex networks as they pertair the ordering process, Additionally, I served as second level escalations for all LE IXC and internal issues, I also functioned as the Technical Consultant for all Ret: USLD accounts prior to their migration to the Qwest network.San Antonio, TX6/1995 - 9/1998U.S. Long Distance(merged with Qwest/LCI) Technical Consultant CoordinatorPromoted to Supervisor, Technical Consulting Services, November 1997. The duties of this position entailed assisting both Customer Service and the Salesfor (including Agents and Carriers) with pricing and quality assurance of all Privatel and Special Access Services from DSO to DS3 level. Within the USLD infrastruct I was required to provide support for all Dedicated Products including: voice, da internet, frame relay and ISDN. Also, verfied through work with the end-user ar their vendors the compatibility of each application,San Marcos, TX12/1994 - 6/1995Thrifty Call Circuit Design Engineer for Local AccessMy duties encompassed ordering Access Service from various Local Exchange Carriers, helping create Trunk Group Specifications for DMS-250 switches, setting up "A-links" and"F-links" for SS7 protocol and slotting DTC's on the switch. I al: engineered interfaces between LEC/CAP DS3's to M1/3 multiplexors and Inter Exchange Carrier longhaul DS3's/DS1's. Wrote orders for Switch Technicians.San Antonio, TX7/1994 - 12/1994USLD Network Provisioning Support SpecialistThis position provided me with the experience of ordering access service for bot Switched and Dedicated Access. The duties included writing ASR's to various LE for Feature Group A,B,D and SS7, writing orders for switch technicians a well as acquiring longhaul from various Inter-Exchange carriers,Dallas, TX3/1993 - 7/1994Digital Network, Inc. Assistant to Vice-President of Network ServicesPromoted to Communications Specialist, July 1993. As assistant to the VP, my emphasis was on Access ordering procedures and 800 portability. Once promoted, handled provisioning, pricing and ordering writing for switch technicians. Was also responsible for re-designing network due to Local Transport Restructure and wa on-call tech.EDUCATION:12/1989Texas Woman's University US-TX-Denton Bachelor's Degree - I have a B.S. in Journalism, with an emphasis in Sports Writing.SKILLS:Skill NameMS Word Excel Power PointSchedule PlusBDS Telis/ExactPCMETASOLV/ METAWEBXPERCOM11/3/2004 |
