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| | Click here or scroll down to respond to this candidateJohannyZapataPaulinoPHONE NUMBER AVAILABLEjohannyzapatapaulEMAIL AVAILABLEPhiladelphia, PA19141SUMMARYDedicated Customer Service Specialist providing skills to prioritize andmulti-task in fast-paced working environment. Successfully works as part ofteam to reach personal and business goals. Known for successfully handlingescalated customer support issues.Communicative customer service professional motivated to maintaincustomer satisfaction and contribute to company success. History managinglarge amounts of inbound calls and sustaining satisfactory relationshipswith customers. Offers skill with CRM systems paired with outstandingactive listening and multitasking abilities.SKILLS Complaint Resolution Account Updating Inbound and Outbound Lead GenerationCallinge Report GenerationEXPERIENCECustomer Service RepresentativeEdison, NJ)Foun du lac / Jun 2022 to Sep 2023 Answered customer inquiries and provided accurate informationregarding products and services. Provided excellent customer service to resolve customer complaintsina timely manner. Gathered customer feedback through surveys and used the data toimprove customer service. Developed strong relationships with customers by providingpersonalized assistance and support.Shipping and Receiving ClerkCarteret, NJDHL/ Nov 2021 to May 2022 Received incoming shipments, verifying quantity and quality ofitems against purchase orders. Maintained accurate records of all goods received and distributed inthe warehouse. Ensured that stock was properly stored in designated areasaccording to safety regulations. Processed outbound shipments, including packing and labelingproducts for delivery. Monitored inventory levels and re-ordered supplies when necessary.EDUCATION AND TRAININGHigh School DiplomaPerth Amboy High School Jun 2019Perth Amboy, NJ |