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PHYLLISMCKENDELLPROFESSIONAL SUMMARY+ Assertive uncovers and addresses customer concerns and fields high-volume inquiries withexcellent resolution recard, Maintaine detailed, accurate documentation and consistentachievement of established performance goals*Hardwatking with strong history of meeting and exceeding customer expectations Sales andservice expert with recard of achiewng performance targets while maintaining high-qualitystandards. Expertlevel knowledge of industry service protocols and best practices,+ Motivated leverages diplomatic communication and levelheaded approach to resale issues.Maintains meticulous records in company software and drafts reper detailing performance.Dedicated to fostering customer loyalty and quiding prompt resolutions+Friendly Customer Service Representative ready to resolve any problem, Troubleshoots technicalissues and educates an logistics and policies, cllowing for customer satisfaction withoutunnecessary escalation of support callEXPERIENCEHAR Block Pinchurst/Corthage/Aberdeen, North Carolina,January 2024 - April 2024Customer Service RepresentativeInformed customers af pramations and special affers to increase sales.+ Enhanced customer satisfaction with fast, knowledgeable service+ Handled customer inquiries, payments and service requests+ Answered inbound calls to handle various concecas, set appointments and close sales+ Bult trusting relationship with customers to better understand needsNavigated multiple computer systems and utilzed search tools to find information.Travel Resorts of America Southern Pines, North CarolinaMarch 2019 - October 2022Telemarketer+ Leveraged persuasion techniques, praduct knowledge and pre-written scripts to overcomeobjections. Determined timing and motwvation and redirected concems to manage and nurtureprospect relationships.+ Maintained detailed records of interactions to faciltate future follow-up1+ Kept detailed records of all daily call activities, including successes, challenges, and areasneeding improvement+ Gauged prospect interests and needs ta set appointments to address need+ Followed clearly defined conversion management best practices to meet targets.+ Stayed current an new products ar services affered by company in order to effectively pitchthem during sales cals+ Contacted potential customers by telephone to sell products, services, or scheduleappointments"EDUCATIONGEDSandhills Community College, Pinehurst, North CarolinaareaPereaeerie)ainBee eeeDeeree oreeeRomeeet ryRen eeeBeret eeBenet eesSey+ Call Center ExperienceReese ene LE}Reece}Boerne)eee)Beene ereRees eeeeee