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ResumeProficient at Hardware & Software Installations andSetups. Highly driven and well- qualified SystemsHardware Enginer and Client Services Specialist.Expert in handling complex customer issues whilepromoting positive experiences, with over thirtyyears of technology support knowledge andsuccess at installing, configuring, troubleshooting, repairing hardware, software, and peripherals.Extensive experience in desktop support andnetworking. Strong technical support backgroundin multi platform systems. Adept at installing,configuring, and troubleshooting servers andworkstations. Superior soft skills aimed at minimizing customer stress levels by explaining problemsolutions in clear simple terms.ContactAddressElizabeth, NJ, 07208PhonePHONE NUMBER AVAILABLEPHONE NUMBER AVAILABLEE-mailEMAIL AVAILABLESkills[Software]expertise ExcellentCustomerservice skills ExcellentTrainingexpertise ExcellentProblem-Solving ExcellentWork HistoryReverse Logistics AssociateAmazon Reverse Logistics, Avenel, NJProcessed returned goods and items fromcustomers and associate vendors prioritizingthem for refurbishment, re-boxing, andreintroduction into the resale system orremoved them from the resale system andredirected them to liquidator wholesalers orWare- house deals bargains for retail resale.Collaborated with shipping department staff tofacilitate smooth materials returns to correctvendors.2021-11 -2022-06Client Support RepresentativeLiz Claiborne Inc, North Bergen, NJWorked on a team of Hardware Techniciansthat Stripped down all old deprecatedComputer Desktops, Servers, Printer, and othercomponents to their respective hardware parts2011-01 -2011-12ExcellentCommunicationExcellentDeadline andschedulingmanagementExcellentOperationalefficiency ExcellentLanguagesSpanishFully fluent Read & WriteSpanish.for salvage and recyclers of electroniccomponents.Degaussed and erased all Back up tapes, harddrives, and Solid State Devices of all databefore turning them over to the recycle salvageteams for disposal.This was done due to Liz Claiborne going out ofbusiness and selling its brands and assets.Client Services SpecialistAdsend / Vio Inc, Cranbury, NJResponded to email and telephone requests forassistance and technical support from internalend users on a variety of hardware andsoftware problems relating to operating systemissues, communication problems, andtransmission failures of Ads via the Adsend WebPortal including application support, systemaccess support, and database supportProvided follow-up client contact to ensuresatisfactory resolution of support requests for the purpose of obtaining client feedback on howsupport services might be improved andenhancedRead technical manuals, and attendedconferences and training seminars necessary tomaintain the viability of the Adsend web portalExecuted System Administrator commands tomonitor client input via the Adsend Portal forerrors and and insure correct operations.Helped large volume of customers every daywith positive attitude and focus on customersatisfaction.2008-03 -2009-06Customer Support SpecialistCegedim, Bedminster, NJProvided technical support to the fieldpharmaceutical sales workforces of both Eli Lily& Co.Supported Ethicon Endo Surgery Surgical2006-09 -2008-03Toolkits.Contributed to the resolution of Database issuespertaining to the allocation, tracking, anddistribution of medical samples via respectiverepresentatives to registered medical providersand DoctorsExecuted the resetting of encrypted certificatesand passwords of USB data Tokens for secureremote VPN access connection via end userslaptops to the Lily and Ethicon databasesProvided support for the return of failed ordamaged laptops and their peripherals withdirect replacement to end users.Provided primary customer support to internaland external customers.Helpdesk AnalystBristol Myers Squibb, Skillman, NJAssisted the Bristol Myers Corporate Help Desk insupport of its global operations to its employeesby assigning trouble tickets via Remedy toappropriate response personnelExecuted LDAP authentication of users andpassword management for access toapplications and validated systemsRendered Software support of Microsoft Officeand Thunderbird emailPerformed direct remote access via Timbuktuand Novell Console One of end users laptopsfor resolution of complex application problemsEscalated support of Lanier Printers and MultiFunction devices to the appropriate contractedvendors for repair and replacementProvided Direct phone support and redirectionto escalation teams for scientific,pharmaceutical, SAP, mainframe, and missioncritical issuesProvided direct Spanish bi-lingual support ofBMS users in Mexico, Puerto Rico, and Centraland South America.Provided basic end-user troubleshooting and2006-06 -2006-09desktop support.Documented support interactions for futurereference.Customer Care Technical AssociateVonage America Inc, Holmdel, NJAnswered and resolved customer questions andissues concerning VoIP serviceProvided assistance and walk throughs in theinstallation and setup of Vonage devices(Routers & Phones)Assisted customers with problems relating toLocal Number Porting (LNP), pending orders,and billingProvided bilingual support to Spanish speakingcustomers.Followed up on outstanding issues to completeresolutions and maintain customer satisfaction.2005-01 -2006-09IT Support Services ConsultantBlue Hill Data, Pearl River, NYIT Contractor servicing various private clientsand service providers., Supervised theinstallation, implementation, and configurationof Sun Ultra Enterprise Servers for VerizonCommunicationsImplemented continuous VTS testing of Sun UltraEnterprise Servers as a preventive maintenancestrategy to minimize server down timeImplemented and supervised the distribution ofwork and training schedules to the onsite SunMicrosystems support EngineersInstalled, configured, and supported SunEnterprise Servers for Verizon WirelessCommunications Data Center,Created and administered the maintenanceschedules for all Sun Ultra Enterprise servers and UltraSPARC Workstations.2002-01 -2005-012001-01 - Computer Deployment SpecialistAlternative Resources Corporation, New York, NYInstalled and configured workstations in theimplementation of the IMPB New HardwareDevelopment Project for JP Morgan - ChaseManhattan Bank NYCDeployed, installed, configured, and tested2100 Dell NT Workstations under the supervisionof Bluecurrent Asset Management groupheadquartered in Chicago IL.2002-01Sun Microsystems Support EngineerDecision One Corporation, Edison, NJSun Microsystems trained and certified leadsupervising Engineer responsible for the365/24/7 support of the 200+ Sun Ultra EnterpriseServers at Verizon CommunicationsSupervised the installation, implementation, andconfiguration of Sun Ultra Enterprise Servers forVerizonCommunications.Implemented continuous VTS testing of Sun UltraEnterpriseServers as a preventive maintenance strategyto minimizeserver down time.Implemented and supervised the distribution ofwork andtraining schedules to the onsite SunMicrosystems supportEngineers.Installed, configured, and supported SunEnterpriseServers for Verizon Wireless CommunicationsData Center Orangeburg, NY.Created and administered the maintenanceschedules for allSun Ultra Enterprise servers and UltraSPARCWorkstations.Patched software and installed new versions toeliminate security problems and protect data.2000-01 -2001-01Minolta Information Systems SupportEngineerMinolta Information Systems Inc, Mahwah, NJMinolta Information Systems trained andCertified Support Engineer for Minolta Imagingand data storage productsSupported Minolta MI3MS 3000 Plus Imagingand Information Management System productsto Enterprise Corporate clients andindependent OEM vendorsProvided technical support for Minolta DocXCOLD (Computer Output to Laser Disc) Imagingand Information Management Systems alongwith support for Minolta ICE imaging andInformation Management for Minolta KofaxAdvanced Optical Services SystemsProvided support for Centura SQLBase DesktopServer Database and related products.1999-01 -2000-01Y2K Compliance Deployment SpecialistDFG Staffing Inc, Englewood Cliffs, NJAssisted in the Y2K Hardware & SoftwareCompliance Project for Bestfoods IncInstalled, configured, and tested Y2K compliantsoftware applications on Y2K Compliant DellWindows NT 4.0 Workstation testbeds inpreparation for deploymentBuilt, installed, testedAnd supported approved Y2K compliantapplications on 900+ Dell Workstations andmade ready for deploymentMigrated existing Windows for Workgroups 3.11end users to Y2K compliant Dell NT WorkstationsInstalled and configured Y2K lotus notes on allnew Dell NT WorkstationsInstalled and configured Y2K SAP applicationon all new NT WorkstationsInstalled and configured Y2K Microsoft OfficeProfessional on all Y2K PC builds and performedhardware memory upgrades of SIMM modules,1998-01 -1999-01CPU's, and NIC cards as neededHelped Deploy the new 900+ Y2K DellWorkstations to end users.MagicSolutions Systems IntegratorMagicSolutions Inc, Paramus, NJMagicUniversity trained and certifiedSupportMagic Systems IntegratorInstalled, configured, and implementedSupportMagic Enterprise 4.0 Client/Server HelpDesk Asset Management Tracking System forCorporate Enterprise clientsPerformed custom tailored SupportMagicinstallations for individual client business needs Implemented database conversions forintegration with SupportMagic with output toCrystal Reports.Created patches and solutions to fix bugs inexisting applications.Provided comprehensive training to internaland off-site users to optimize systemsmaintenance and resolve recurring issues.1998-01 -1999-01Senior Computer Services EngineerTechniserv Inc, Teaneck, NJPerformed Hardware/Software Break-Fixtroubleshooting and repair of PC Computers,Printers, and peripherals for corporateenterprise clientsProvided Desktop support of applications andend user training of corporate clientsPerformed Network installation, configuration,and administration tasks for corporate clientsand enterprises.1997-01 -1998-01Computer Support EngineerMatsushita Electric, Seacaucus, NJInstalled and configured all new computers forcorporate end usersDiagnosed and repaired PC's on site1996-01 -1997-01Performed hardware and software upgrades asneededProvided desktop support of corporateapproved applicationsInstalled and configured IBM Token Ring LAN.Network Support EngineerWyeth Ayerst Labs, Pearl River, NYInstalled and configured Mac Workstations toEthernet LANPerformed Hardware & Software Desktopsupport of WorkstationsPerformed Hardware & Software upgrades asneeded.1995-01 -1996-01Novell Network EngineerPershing Financial, Jersey CityInstalled, configured, and maintained NovellNetware 3.11 Servers and LANExecuted network DAT backups on HP TapeDrivesPerformed desktop support of applicationsPerformed hardware and software upgrades ofIBM laptopsRepaired and upgraded PC Workstations onsite.1994-01 -1995-01Computer Hardware SpecialistPratt Institute of Professional Studies, New York, NY* Member of the Faculty of the SchoolAdministrative Staff.* Supervised, maintained, and operated the PrattManhattanComputer Graphics Lab for students, instructors,and staffmembers.* Administered and maintained UNIX server StarLAN Networkwith DOS and Window clients.* Administered and maintained Apple Talk - Apple1993-01 -1994-01Share Peerto peer network of 150 Macs.* Performed desktop hardware and softwaresupport ofgraphics applications vital to students, teachers, andstaff personnel.* Repaired all Macintosh, Windows PC's, andrelatedperipherals to insure the continued viability of the Computer Graphics Lab.* Purchased all computer hardware and softwarefor theComputer Graphics Lab..* Operated and maintained the on-site CampusApple Store.* Maintained the proper Licensing of all AcademicSoftware.Technical Service RepresentativeInternal Revenue Service, Edison, NJDiagnosed and corrected ADP (AutomatedData Processing) problemsCorrected inaccurate cross linked data files onIDRS (Integrated Data Retrieval System).1991-01 -1993-01Computer Database Support SpecialistBennett & Bennett Attorneys at law, West NewYork, NJSupervised IBM Token Ring LAN and serverMaintained PINS (Personal Injury NegligenceSystem) a relational client tracking softwaredatabaseExecuted daily backups and updates to PINSPerformed hardware and software installations,configurations, and maintenance.1990-01 -1991-01Computer Database Support SpecialistR.J. Hughes Justice Complex, Trenton, NJResearched, codified, and compiled data for1988-01 -1989-01the Death Penalty Proportionality Review Studydatabase for the Administrative Office of TheCourts Criminal Investigations Division.EducationSome College (No Degree): PublicInterest Law StudiesCUNY Law School At Queens College - Queens, NYCompleted first year curriculum of law studies 32credits1985-09 -1986-06B.F.A. - Bachelor of Fine Arts: Film & TVNew York University - New York, New YorkReceived Dr. Martin Luther King Jr. ScholarshipFundCumulative Dean's List Spring 1973 BronxCommunity College -The City University of NewYork .Cumulative Dean's List Fall1973 BronxCommunity College -The City University of NewYork .Cumulative Dean's List Spring1974 BronxCommunity College -The City University of NewYork .1973-09 -1977-07Sun Microsystems Support Engineer -Sun Microsystems Ultra Enterprise ServerMaintenance. Accreditation yearSun Microsystems Support Engineer -Sun Microsystems Solaris 2. x Essentialsfor System Maintainers.Sun Microsystems Support Engineer -Sun Microsystems SPARC DesktopSystems Maintenance.Minolta Information SystemsMI3MS 3000Support Engineer - MinoltaPlus Technology Training ProgramMagic Solutions SupportMagic Systems Integrator -MagicUniversity SMSQL101: Using theSupportMagic Enterprise Edition. AccreditationyearSupportMagic Enterprise EditionMagic Solutions SupportMagic Systems Integrator -MagicUniversity SMSQL202: Implementing the, .Accreditation yearAdditional InformationAwards:, Scholarship Recipient, Dr. MartinLuther King Jr. |
